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Sightseer
Posts: 1
Accepted Solution

Batería no carga

La batería de mi go pro Hero 4 Black no carga, la conecto y aparece que carga pero cuando la desconecto dos horas después, está la batería vacía. Pensé que era un fallo de la batería y compré una nueva pero sigue igual y he intentado con dos cargadores.

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GoPro
Posts: 4,693

Re: Batería no carga

Hi @veronicah237,

Thanks for reaching out. Since you've already tried using two (2) different GoPro batteries, this will eliminate the possibility of battery causing the issue. 

 

What charging cable and wall plug are you using? Please ensure that you're using the GoPro USB cable for your camera and a charger with 5V 1A output as explained in this article: Recommended Chargers for GoPro Cameras

 

Additionally, check this article for the instructions on the best way to fully charge your camera's battery.

If the issue persists after going through the suggestions above, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann

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All Replies
Highlighted
GoPro
Posts: 4,693

Re: Batería no carga

Hi @veronicah237,

Thanks for reaching out. Since you've already tried using two (2) different GoPro batteries, this will eliminate the possibility of battery causing the issue. 

 

What charging cable and wall plug are you using? Please ensure that you're using the GoPro USB cable for your camera and a charger with 5V 1A output as explained in this article: Recommended Chargers for GoPro Cameras

 

Additionally, check this article for the instructions on the best way to fully charge your camera's battery.

If the issue persists after going through the suggestions above, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann