Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-318308%22%20slang%3D%22de-DE%22%3EBad%20picture%20quality%20with%20H7B%20(Image%20noise)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-318308%22%20slang%3D%22de-DE%22%3E%3CP%3EHey%20everyone%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ei%20bought%20a%20new%20GoPro%20H7B%20and%20as%20soon%20as%20i%20tried%20to%20make%20same%20test%20footage%2C%20i%20realized%20that%20the%20picture%20quality%20of%20any%20video%20is%20really%20bad.%20ISO%20or%20a%20bad%20resolution%2C%20so%20i%20tried%20to%20decrease%20the%20ISO%20limit%20by%20the%20protune%20function.%20But%20as%20before%2C%20the%20image%20noise%20did%20not%20vanished.%20So%20I%20tried%20to%20alter%20any%20other%20setting%20unsuccessfully.%204K%2C%20but%20in%20the%20lower%20area%20you%20can%20see%20the%20image%20noise.%20I%20used%20protune%20with%20an%20ISO%20limit%20of%20100%2C%20so%20normally%20there%20is%20no%20noise%20in%20my%20opinion.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20I%20use%20the%20camera%20at%20the%20late%20afternoon%2C%20the%20videos%20are%20really%20unuseable%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBest%20regards%2C%3C%2FP%3E%3CP%3EDavid%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-318308%22%20slang%3D%22de-DE%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-318316%22%20slang%3D%22en-US%22%3ERe%3A%20Bad%20bild%20quality%20with%20H7B%20(Image%20noise)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-318316%22%20slang%3D%22en-US%22%3E%3CP%3EISO%20min%20100%2C%20what%20was%20your%20Max%2C%20and%20Ev%20did%20you%20tone%20down%20the%20high%20sharpness%20to%20medium.%20and%20not%20face%26nbsp%3B%20towards%20the%20Sun%20that%20may%20be%20to%20the%20right%3F%26nbsp%3B%20%26nbsp%3BJust%20saying.%26nbsp%3B%20Pic%20looks%20presentable%20on%20line%20if%20asked.l%26nbsp%3B%20For%26nbsp%3B%20a%201%2F2.3rd%20sensor.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-318331%22%20slang%3D%22de-DE%22%3ERe%3A%20Bad%20picture%20quality%20with%20H7B%20(Image%20noise)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-318331%22%20slang%3D%22de-DE%22%3E%3CP%3EISO%20min%20and%20max%20are%20100%20and%20EV%20was%200.%20Sharpness%20was%20high%2C%20but%20i%20tried%20it%20too%20low%20or%20medium.%20Is%20not%20it%20possible%20to%20almost%20completely%20remove%20these%20image%20noise.%20I%20mean%2C%20this%20video%20is%20really%20acceptable%2C%20but%20if%20i%20make%20some%20footage%20which%20has%20some%20darker%20areas%2C%20there%20is%20always%20ugly%20image%20noise.%20So%20the%20area%20is%20not%20very%20bright%2C%20the%20quality%20is%20not%20really%20good.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-318437%22%20slang%3D%22en-US%22%3ERe%3A%20Bad%20bild%20quality%20with%20H7B%20(Image%20noise)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-318437%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F94949%22%20target%3D%22_blank%22%3E%40loyalpeak13004%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThis%20appears%20normal%20for%20me.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EGoPro%20cameras%20come%20with%20a%20fixed%20f%2F2.8%20lens.%20The%20HERO7%20Black%20has%2012MP%20with%20ISO%206400%20max%20limit%20%2F%20ISO%20100%20min.%20And%20setting%20up%20the%20camera%20to%20the%20minimum%20ISO%20limit%20will%20not%20completely%20eliminate%20the%20image%20noise.%3C%2FP%3E%0A%0A%3CP%3E%3CBR%20%2F%3E%20I%20suggest%20that%20you%20can%20try%20to%20toggle%20EV%20while%20sticking%20with%20ISO%20100%20limit.%20The%20exposure%20compensation%20will%20affect%20the%20brightness%20of%20your%20video%20within%20the%20existing%20ISO%20limit.%20I%20usually%20use%20-0.5%2C%200%2C%20and%20%2B1%2C%20depending%20on%20the%20area's%20lighting%20state.%20You%20can%20also%20utilize%20the%20Auto%20Low%20Light%20mode%20to%20allow%20the%20camera%20to%20adjust%20the%20frame%20rate%20automatically%20according%20to%20light%20conditions.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIn%20addition%2C%20you%20also%20may%20try%20re-flashing%20the%20firmware%20update%20of%20your%20camera.%20Updating%20is%20highly%20encouraged%20since%20it%20is%20a%20great%20way%20to%20ensure%20that%20your%20camera%20has%20the%20latest%20features%2C%20as%20well%20as%20to%20help%20correct%20any%20errors%20with%20the%20current%20software%20installation.%20You%20can%20follow%20the%20manual%20update%20instructions%20specified%20on%20this%20article%3A%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2Fsoftware-update-instructions-for-hero7-cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESoftware%20Update%20Instructions%20for%20HERO7%20Cameras%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHopefully%20this%20helps!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAnn%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-318734%22%20slang%3D%22de-DE%22%3ERe%3A%20Bad%20picture%20quality%20with%20H7B%20(Image%20noise)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-318734%22%20slang%3D%22de-DE%22%3E%3CP%3EHi%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35373%22%20target%3D%22_blank%22%3E%20%40aenrique%3C%2FA%3Ez%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ei%20tried%20to%20use%20your%20suggestions%20to%20fix%20my%20problem%20today%2C%20but%20the%20image%20quality%20did%20not%20change.%20The%20image%20quality%20in%204K%20is%20not%20even%20close%20to%204k%20resolution.%20It%20looks%20like%20I'm%20filming%20in%201080p%20or%20less.%20If%20that's%20really%20the%20best%20quality%20i%20can%20get%20with%20the%20GoPro%2C%20i%20really%20regret%20the%20purchase.%20I%20mean%2C%20i%20shoot%20better%20videos%20with%20much%20older%20and%20cheaper%20action%20cams.%20I'm%20uploading%20a%20picture%20of%20one%20video%20today%2C%20but%20it's%20hard%20to%20see%20my%20problem.%20The%20picture%20is%20really%20darker%20than%20normal%2C%20which%20is%20okay%2C%20because%20I%20did%20not%20use%20much%20ISO%20or%20something%20else%2C%20which%20could%20lighten%20up%20the%20picture.%20But%20the%20resoultion%20did%20not%20really%20look%20like%204K%20with%20all%20these%20image%20noise.%20I%20used%204K%2060FPS%20with%20ISO%20100%20min%20%2F%20max%2C%200%20EV%2C%20low-light%20off%20(because%20videos%20in%20that%20mode%20are%20horrible)%20and%20sharpness%20medium.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHopefully%2C%20that's%20just%20a%20problem%20with%20my%20camera.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ebest%20regards%3C%2FP%3E%3CP%3EDavid%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-319136%22%20slang%3D%22en-US%22%3ERe%3A%20Bad%20bild%20quality%20with%20H7B%20(Image%20noise)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-319136%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20the%20update%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F94949%22%20target%3D%22_blank%22%3E%40loyalpeak13004%3C%2FA%3E.%20You%20can%20try%20re-flashing%20the%20firmware%20update%20of%20the%20camera%20can%20help%20correct%20any%20errors%20with%20the%20current%20software%20installation.%26nbsp%3BFollow%20the%20manual%20update%20instructions%20specified%20on%20this%20article%3A%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2Fsoftware-update-instructions-for-hero7-cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESoftware%20Update%20Instructions%20for%20HERO7%20Cameras%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20in%20case%20the%20problem%20persists%20after%20reinstalling%20the%20firmware%20of%20your%20camera%2C%20given%20that%20this%20is%20a%20recent%20purchase%20and%20out-of-the-box%20issue%2C%20kindly%20reach%20out%20to%20the%20retailer%20so%20they%20can%20help%20you%20with%20the%20next%20steps.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-319277%22%20slang%3D%22de-DE%22%3ERe%3A%20Bad%20picture%20quality%20with%20H7B%20(Image%20noise)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-319277%22%20slang%3D%22de-DE%22%3E%3CP%3EHey%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35373%22%20target%3D%22_blank%22%3E%20%40aenriquez%20%3C%2FA%3E%20.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethanks%20for%20you%20help.%20I%20reflashed%20the%20cam%20right%20before%20i%20took%20the%20videos%20of%20the%20previous%20post.%20So%2C%20unfortunately%20that%20did%20not%20helped.%3C%2FP%3E%3CP%3EI%20bought%20the%20GoPro%20right%20here%20on%20the%20website.%20I%20think%20i%20should%20contact%20the%20support%20next%20week%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ebest%20regards%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
GoPro
Posts: 2,793

Re: Bad bild quality with H7B (Image noise)

Thanks for keeping us up-to-date, @loyalpeak13004. We always want to keep everyone on the most latest version as much as possible. There's currently no recommended option on how to downgrade the firmware version of GoPro cameras.

 

Much of what happened and has been done to help resolve the problem, this is definitely not the experience we want you have. Please let our Support team know so they can help you with the next steps. Ensure to have your camera and proof of purchase ready for any information that they may need. You may reach them by phone or chat.