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Reply
Tourist
Posts: 3
Accepted Solution

Bad Audio

Hero 5 Audio has digital noise in it. It comes and goes. I've tried using different Audio settings as well. Software Verison is 2.60. Is it a bad camera? 

 

 


Accepted Solutions
Adventurer
Posts: 8,937

Re: Bad Audio

Have you consulted with anyone from gopro about this, that is  not  normal at all. like  tin and tunnel noise. should be crisp and clear to a certain degree if asked

 

 And where is gopro mods to tel lyou to get in touch...

View solution in original post

GoPro
Posts: 7,568

Re: Bad Audio

[ Edited ]

Hello @redriver06616

 

Thank you for posting a sample. It would be best to get in touch with our Support team so they can check further on the audio quality issue. You can refer them to your post should they require a sample. You can reach the team via phone or chat through https://gopro.com/help/ContactUs

 

 

Best regards, 
Marius

 

View solution in original post


All Replies
Adventurer
Posts: 8,937

Re: Bad Audio

post a sample

Tourist
Posts: 3

Re: Bad Audio

Uploaded by MTB BBQ on 2018-09-09.
Adventurer
Posts: 8,937

Re: Bad Audio

Have you consulted with anyone from gopro about this, that is  not  normal at all. like  tin and tunnel noise. should be crisp and clear to a certain degree if asked

 

 And where is gopro mods to tel lyou to get in touch...

GoPro
Posts: 7,568

Re: Bad Audio

[ Edited ]

Hello @redriver06616

 

Thank you for posting a sample. It would be best to get in touch with our Support team so they can check further on the audio quality issue. You can refer them to your post should they require a sample. You can reach the team via phone or chat through https://gopro.com/help/ContactUs

 

 

Best regards, 
Marius

 

Tourist
Posts: 3

Re: Bad Audio

thanks, i did and in the process of RMA and getting a new one.
Adventurer
Posts: 8,937

Re: Bad Audio

SOWEET!

Tourist
Posts: 6

Re: Bad Audio

I have the exact same issue - some kind of digital noise added to the clip - 

if you play just the wav file it is fine but not when the JPEG is played.