Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-310243%22%20slang%3D%22en-US%22%3EBad%20Audio%20-%20Hero%205%20-%20distortion%20added%20to%20some%20clips%20not%20all%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-310243%22%20slang%3D%22en-US%22%3E%3CP%3EI%20don't%20think%20this%20issue%20is%20unique%20from%20what%20I%20have%20read%20on%20these%20posts.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20hero%20five%20is%20adding%20annoying%20distortion%20to%20most%20recordings%2C%20%26nbsp%3Byet%20on%20a%20test%20clip%20made%20today%20%26nbsp%3B(that%20I%20can't%20attached%20to%20this%20post)%20this%20only%20seems%20to%20happen%20about%2050%25%20of%20the%20time.%20%26nbsp%3BHowever%20the%20distortion%20was%20present%20on%20every%20clip%20I%20shop%20on%20a%20recent%20holiday%20to%20Thailand.%20%26nbsp%3BOn%20the%20Thailand%20trip%20I%20think%20I%20had%20the%20audio%20was%20set%20to%20'wind%20only'.%20%26nbsp%3BThis%20enabled%20me%20to%20select%20only%20the%20Wav.%20file%20when%20editing%20in%20Final%20Cut.%20Playing%20the%20Wav.%20file%20on%20its%20own%20in%20Final%20Cut%20without%20the%20JPEG%20file%20and%20the%20audio%20seems%20to%20play%20fine.%26nbsp%3B%26nbsp%3B%20I've%20now%20%26nbsp%3Bset%20audio%20to%20off%20And%20made%20a%20test%20recording%20but%20I%20can't%20upload%20it%20to%20this%20post%20because%20it%20tells%20me%20that%20only%20%3CSPAN%3Ejpg%2Cgif%2Cpng%20are%20valid%20file%20extensions.%20%26nbsp%3B%20I'm%20sure%20I've%20seen%20videos%20posted%20before%20so%20if%20anyone%20has%20any%20suggestions%20as%20to%20how%20attach%20it%20to%20this%20post.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20suspect%20that%20this%20is%20a%20camera%20fault%20but%20I%20know%20what%20a%20great%20pool%20of%20knowledge%20exists%20in%20the%20go%20pro%20community%2C%20so%20maybe%20someone%20has%20a%20solution%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAudio%20is%20set%20to%20off%2C%20pro%20tune%20reset%2C%204K.%3C%2FP%3E%3CP%3EHowever%20for%20some%20reason%20my%20Final%20Cut%20Pro%20X%20doesn't%20allow%20me%20to%20select%204K%20when%20burning%20the%20project.%20%26nbsp%3B%20if%20anyone%20has%20any%20idea%20why%20that%20is%20I%20would%20also%20be%20grateful%20for%20an%20explanation.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-310243%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-314897%22%20slang%3D%22en-US%22%3ERe%3A%20Bad%20Audio%20-%20Hero%205%20-%20distortion%20added%20to%20some%20clips%20not%20all%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-314897%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92614%22%20target%3D%22_blank%22%3E%40chrisd5838%3C%2FA%3E.%20Sorry%20to%20hear%20about%20the%20trouble.%20You%20may%20upload%20the%20video%20to%20YouTube%20and%20provide%20us%20the%20link%20here.%20This%20way%2C%20we'll%20have%20a%20look%20into%20what%20is%20going%20on.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-318937%22%20slang%3D%22en-US%22%3ERe%3A%20Bad%20Audio%20-%20Hero%205%20-%20distortion%20added%20to%20some%20clips%20not%20all%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-318937%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%2C%20here%20is%20the%20link%20%26nbsp%3Bto%20the%20video%2C%20sorry%20for%20the%20delay%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fyoutu.be%2FfAsXsQScK1g%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fyoutu.be%2FfAsXsQScK1g%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-318945%22%20slang%3D%22en-US%22%3ERe%3A%20Bad%20Audio%20-%20Hero%205%20-%20distortion%20added%20to%20some%20clips%20not%20all%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-318945%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92614%22%20target%3D%22_blank%22%3E%40chrisd5838%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20but%20we%20are%20getting%20an%20error%20on%20the%20link%20provided%3A%26nbsp%3BThis%20video%20is%20unavailable.%3C%2FP%3E%0A%0A%3CP%3ETry%20checking%20on%20the%20URL%20again.%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20have%20it%20attached%20to%20this%20thread.%20Look%20for%20%22Insert%20a%20video%22%2C%20then%20paste%20the%20URL.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-349653%22%20slang%3D%22en-US%22%3ERe%3A%20Bad%20Audio%20-%20Hero%205%20-%20distortion%20added%20to%20some%20clips%20not%20all%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-349653%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fyoutu.be%2FfAsXsQScK1g%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fyoutu.be%2FfAsXsQScK1g%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20link%20plays%20for%20me.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-349656%22%20slang%3D%22en-US%22%3ERe%3A%20Bad%20Audio%20-%20Hero%205%20-%20distortion%20added%20to%20some%20clips%20not%20all%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-349656%22%20slang%3D%22en-US%22%3EIt%20plays%20for%20you%20because%20it's%20your%20video.%20You%20need%20to%20go%20into%20the%20videos%20settings%20in%20YouTube.%20Make%20sure%20it%20is%20set%20to%20Public%20and%20that%20embedding%20is%20available.%20If%20you%20don't%20have%20embedding%20enabled%2C%20it%20wont%20play%20here.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-349664%22%20slang%3D%22en-US%22%3ERe%3A%20Bad%20Audio%20-%20Hero%205%20-%20distortion%20added%20to%20some%20clips%20not%20all%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-349664%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92614%22%20target%3D%22_blank%22%3E%40chrisd5838%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOkay%20we%20got%26nbsp%3B%20a%20Audio%20issue%2C%20and%20.WAV%20file.%20you%20get%20on%20the%20Original%20a%20issue%20when%20you%20are%20on%20Manual%20and%20wind%20only.%26nbsp%3B%20And%20can%20not%20figure%20out%20how%20to%20attach%20to%20the%20same%26nbsp%3B%20post%20a%20Audio%20file.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1%20GoPro%20edit%26nbsp%3B%20will%20expire%20in%205%20minutes%2C%20so%20a%20new%20post%20must%20be%20added%26nbsp%3B%3C%2FP%3E%3CP%3E2%20AUdio%20file%20can%20be%20uploaded%20at%20Dropbox.com%26nbsp%3B%20googledrive%2C%20any%26nbsp%3B%20hosting%20site.%20simply%26nbsp%3B%20c%2Fp%20the%20link%20to%20share%2C%20even%20make%20it%20a%20hyperlink.%20seems%20you%20d%20onot%20know%20how%20and%20that%20is%20an%20isue.%3C%2FP%3E%3CP%3E3.%20Youtube%26nbsp%3B%20has%20changed%20make%20your%20video%20from%20private%20to%20public%20and%20share%20it.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe'll%20wait%20for%20your%20reply%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-349666%22%20slang%3D%22en-US%22%3ERe%3A%20Bad%20Audio%20-%20Hero%205%20-%20distortion%20added%20to%20some%20clips%20not%20all%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-349666%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92614%22%20target%3D%22_blank%22%3E%40chrisd5838%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3EI%20don't%20think%20this%20issue%20is%20unique%20from%20what%20I%20have%20read%20on%20these%20posts.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20hero%20five%20is%20adding%20annoying%20distortion%20to%20most%20recordings%2C%20%26nbsp%3Byet%20on%20a%20test%20clip%20made%20today%20%26nbsp%3B(that%20I%20can't%20attached%20to%20this%20post)%20this%20only%20seems%20to%20happen%20about%2050%25%20of%20the%20time.%20%26nbsp%3BHowever%20the%20distortion%20was%20present%20on%20every%20clip%20I%20shop%20on%20a%20recent%20holiday%20to%20Thailand.%20%26nbsp%3BOn%20the%20Thailand%20trip%20I%20think%20%3CSTRONG%3EI%20had%20the%20audio%20was%20set%20to%20'wind%20only'.%20%26nbsp%3BThis%20enabled%20me%20to%20select%20only%20theWavv.%20file%3C%2FSTRONG%3E%20when%20editing%20in%20Final%20Cut.%20%3CSTRONG%3EPlaying%20theWavv.%20file%20on%20its%20own%20in%20Final%20Cut%20without%20theJPEGG%20file%20and%20the%20audio%20seems%20to%20play%20fine%3C%2FSTRONG%3E.%26nbsp%3B%26nbsp%3B%20I've%20now%20%26nbsp%3Bset%20audio%20to%20off%20And%20made%20a%20test%20recording%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EI%20think%20because%20of%20the%20confusion%20about%20uploading%20jpg%20photos%20you%20wrote%20JPEG%20and%20audio%3B%20however%2CJPEG%20is%20strictly%20a%20photo%20format.%26nbsp%3BMP44%20is%20the%20video%20format.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHaving%20Audio%20on%20allows%20you%20to%20select%20for%20one%20of%20three%20different%20Protune%20separate%26nbsp%3BRAW%20audio%20wav%26nbsp%3Bfiles%20to%20be%20created%20(Low%2C%20Medium%2C%20and%20High).%26nbsp%3B%20Each%20corresponds%20to%20the%20amount%20of%20audio%20gain%20used.%26nbsp%3B%20When%20this%20is%20turned%20off%2C%20you%20only%20get%20the%20audio%20that%20is%20embedded%20into%20the%20video.%26nbsp%3B%20Selecting%20Auto%2C%20Wind%20Reduction%2C%20or%20Stereo%20effects%20the%20Medium%20RAW%20selection.%3C%2FP%3E%3CUL%3E%3CLI%3E%3CSTRONG%3ELow%3C%2FSTRONG%3E%3A%20Applies%20minimal%20processing%3B%20ideal%20if%20you%20apply%20audio%20processing%20in%20post-production.%3C%2FLI%3E%3CLI%3E%3CSTRONG%3EMedium%3C%2FSTRONG%3E%3A%20Applies%20processing%20based%20on%20your%20Manual%20Audio%20Control%20setting%20(wind%20and%2For%20stereo).%20If%20you%20have%20Manual%20Audio%20Control%20turned%20off%2C%20the%20camera%20automatically%20switches%20between%20wind%20filtering%20and%20stereo%20audio.%3C%2FLI%3E%3CLI%3E%3CSTRONG%3EHigh%3C%2FSTRONG%3E%3A%20Applies%20full%20audio%20processing%20(automatic%20gain%20and%20AACC%20encoding).%3C%2FLI%3E%3C%2FUL%3E%3CP%3EYour%20best%20audio%20will%20be%20with%20Stereo%26nbsp%3BOnly%20and%20if%20you%20have%20a%20good%20audio%20editor%20RAW%20audio%20set%20to%20Low.%20If%20you%20don't%20the%20high%20is%20very%20good.%20RAW%20audio%20can%20give%20you%20better%20audio%20and%20more%20control%2C%20although%20syncing%26nbsp%3Bto%20your%20video%20is%20required.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe'll%20have%20to%20wait%20until%20your%20video%20is%20available%20to%20view%2C%20so%20until%20then%20I%20can't%20really%20comment%20on%20the%20%22distortion%22.%26nbsp%3B%20How%20are%20our%20mounting%20the%20camera%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-349748%22%20slang%3D%22en-US%22%3ERe%3A%20Bad%20Audio%20-%20Hero%205%20-%20distortion%20added%20to%20some%20clips%20not%20all%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-349748%22%20slang%3D%22en-US%22%3E%3CP%3Ethanks%20for%20the%20advice%2C%20have%20made%20clip%20public%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-349750%22%20slang%3D%22en-US%22%3ERe%3A%20Bad%20Audio%20-%20Hero%205%20-%20distortion%20added%20to%20some%20clips%20not%20all%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-349750%22%20slang%3D%22en-US%22%3Ethanks%20have%20made%20public%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 6

Bad Audio - Hero 5 - distortion added to some clips not all

I don't think this issue is unique from what I have read on these posts.

 

My hero five is adding annoying distortion to most recordings,  yet on a test clip made today  (that I can't attached to this post) this only seems to happen about 50% of the time.  However the distortion was present on every clip I shop on a recent holiday to Thailand.  On the Thailand trip I think I had the audio was set to 'wind only'.  This enabled me to select only the Wav. file when editing in Final Cut. Playing the Wav. file on its own in Final Cut without the JPEG file and the audio seems to play fine.   I've now  set audio to off And made a test recording but I can't upload it to this post because it tells me that only jpg,gif,png are valid file extensions.   I'm sure I've seen videos posted before so if anyone has any suggestions as to how attach it to this post.

 

I suspect that this is a camera fault but I know what a great pool of knowledge exists in the go pro community, so maybe someone has a solution?

 

Audio is set to off, pro tune reset, 4K.

However for some reason my Final Cut Pro X doesn't allow me to select 4K when burning the project.   if anyone has any idea why that is I would also be grateful for an explanation.

 

 

 

GoPro
Posts: 8,135

Re: Bad Audio - Hero 5 - distortion added to some clips not all

Hello @chrisd5838. Sorry to hear about the trouble. You may upload the video to YouTube and provide us the link here. This way, we'll have a look into what is going on. Thanks!

Tourist
Posts: 6

Re: Bad Audio - Hero 5 - distortion added to some clips not all

Thanks, here is the link  to the video, sorry for the delay

https://youtu.be/fAsXsQScK1g

 

This video is about Thailand
GoPro
Posts: 10,093

Re: Bad Audio - Hero 5 - distortion added to some clips not all

Hello @chrisd5838

 

Sorry but we are getting an error on the link provided: This video is unavailable.

Try checking on the URL again.

You may have it attached to this thread. Look for "Insert a video", then paste the URL.

 

Thanks!
Ej

Tourist
Posts: 6

Re: Bad Audio - Hero 5 - distortion added to some clips not all

https://youtu.be/fAsXsQScK1g

 

The link plays for me.

This video is about Thailand
Explorer
Posts: 11,998

Re: Bad Audio - Hero 5 - distortion added to some clips not all

It plays for you because it's your video. You need to go into the videos settings in YouTube. Make sure it is set to Public and that embedding is available. If you don't have embedding enabled, it wont play here.
Adventurer
Posts: 9,720

Re: Bad Audio - Hero 5 - distortion added to some clips not all

@chrisd5838 

 

Okay we got  a Audio issue, and .WAV file. you get on the Original a issue when you are on Manual and wind only.  And can not figure out how to attach to the same  post a Audio file.

 

1 GoPro edit  will expire in 5 minutes, so a new post must be added 

2 AUdio file can be uploaded at Dropbox.com  googledrive, any  hosting site. simply  c/p the link to share, even make it a hyperlink. seems you d onot know how and that is an isue.

3. Youtube  has changed make your video from private to public and share it.  

 

We'll wait for your reply

Highlighted
Explorer
Posts: 11,998

Re: Bad Audio - Hero 5 - distortion added to some clips not all

[ Edited ]

@chrisd5838 wrote:

I don't think this issue is unique from what I have read on these posts.

 

My hero five is adding annoying distortion to most recordings,  yet on a test clip made today  (that I can't attached to this post) this only seems to happen about 50% of the time.  However the distortion was present on every clip I shop on a recent holiday to Thailand.  On the Thailand trip I think I had the audio was set to 'wind only'.  This enabled me to select only theWavv. file when editing in Final Cut. Playing theWavv. file on its own in Final Cut without theJPEGG file and the audio seems to play fine.   I've now  set audio to off And made a test recording

 

 

 


I think because of the confusion about uploading jpg photos you wrote JPEG and audio; however,JPEG is strictly a photo format. MP44 is the video format.

 

Having Audio on allows you to select for one of three different Protune separate RAW audio wav files to be created (Low, Medium, and High).  Each corresponds to the amount of audio gain used.  When this is turned off, you only get the audio that is embedded into the video.  Selecting Auto, Wind Reduction, or Stereo effects the Medium RAW selection.

  • Low: Applies minimal processing; ideal if you apply audio processing in post-production.
  • Medium: Applies processing based on your Manual Audio Control setting (wind and/or stereo). If you have Manual Audio Control turned off, the camera automatically switches between wind filtering and stereo audio.
  • High: Applies full audio processing (automatic gain and AACC encoding).

Your best audio will be with Stereo Only and if you have a good audio editor RAW audio set to Low. If you don't the high is very good. RAW audio can give you better audio and more control, although syncing to your video is required.

 

We'll have to wait until your video is available to view, so until then I can't really comment on the "distortion".  How are our mounting the camera?