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Tourist
Posts: 4

Backlight Bleeding GoPro Hero 7 vs. GoPro Hero 6

Received today my new one GoPro Hero 7 Black and was shocked about the backlight bleeding on the Main Display.
I did made pictures of Backlight between Hero 7 Black and Hero 6 Black.

Her new one Hero 7 Black has massive stronger backlight bleeding in main display.... THAT SUCKS :/


-> Left (Hero 7 Black), Right (Hero 6 Black)


PAHP0286.jpg

 

-> Left (Hero 7 Black), Right (Hero 6 Black)

 

PAHP0287.jpg

 

-> Left (Hero 7 Black), Right (Hero 6 Black)

 

PAHP0290.jpg

 

-> Left (Hero 7 Black), Right (Hero 6 Black)

 

PAHP0291.jpg

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Explorer
Posts: 13,002

Re: Backlight Bleeding GoPro Hero 7 vs. GoPro Hero 6

Not sure if you want other community members opinion or just trying to provide feedback to GoPro.

If it's just to provide feedback, you can do it here https://gopro.com/feedback

If you want to speak with a GoPro Support Team member, you can do it here
https://gopro.com/help

If you want community member opinions, some will agree with you that it "sucks" and some might think it's not a big deal. Not sure how satisfied you'll be if that's what your looking for.

If you just want to know if it's normal, kinda early to tell as there isn't a tremendous amount of these cameras out in the wild. Wouldn't surprise me if it's relatively common. Not exactly a part of the camera that you need high performance from, like you would expect from a phone or device for playing movies.
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Tourist
Posts: 4

Re: Backlight Bleeding GoPro Hero 7 vs. GoPro Hero 6

Maybe it will be interesting for other costumers to check their display about this backlight problem.

I was also contacting gopro support an they will do a replacement because they also say that thats not normal.

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Tourist
Posts: 1

Re: Backlight Bleeding GoPro Hero 7 vs. GoPro Hero 6

Mine looks exactly the same! I just got the camera. Wouldn't be a problem in daylight but the camera is going to be used a lot in low light situations. I hope I can have it replaced under warranty.

IMG_5402.jpg
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GoPro
Posts: 16,067

Re: Backlight Bleeding GoPro Hero 7 vs. GoPro Hero 6

Our Support team will be able to help, @divingpanda. You may reach them by phone or chat through https://gopro.com/help/ContactUs . When you do, have the camera information ready, sample pictures that describe the issue and the proof of purchase. Thanks!

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Tourist
Posts: 58

Re: Backlight Bleeding GoPro Hero 7 vs. GoPro Hero 6

Das hatte meine GoPro Hero 7 auch. Ich habe sie einige Male wieder retourniert und neu bestellt.

 

Nach einigen Rücksende-Versuchen hatte ich dann eine Kamera, die kein Backlight Bleeding hatte. Ich glaube, dass GoPro zwar Kameras mit guter Bildqualität herstellt, aber die Verarbeitung im Detail ist ziemlich schlecht und zeigt große Fertigungstoleranzen. Wenn es kein fehlerhaftes Display ist, dann ist es Klebstoff, der die rückwärtige LED von innen teilweise verdeckt, schief eingepasste Displayscheiben, nicht mittig sitzende Displays, nicht korrekt aufliegende Batteriefächer, herausquillender Klebstoff am Displayrand, tote oder ständig leuchtende Pixel im Display, Staub hinter dem Front-Display.

Wenn jemand Wert auf sehr hohe Fertigungsqualität legt, dann ist er bei GoPro einfach an der falschen Adresse. Da solche Mängel jedoch fast keinen der Kunden stört, wird natürlich auch nichts daran verändert - die Kamera sieht bei vielen Kunden nach drei Einsätzen sowieso schrecklich aus :-)

 

Dennoch muss ich sagen: Bis auf die Verarbeitungsqualität ist es eine sehr gute Kamera mit einer ausgezeichneten Bildqualität.

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Sightseer
Posts: 2

Re: Backlight Bleeding GoPro Hero 7 vs. GoPro Hero 6

This is not normal?  I have that kind of backlight too :(

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Nomad
Posts: 301

Re: Backlight Bleeding GoPro Hero 7 vs. GoPro Hero 6

Have the same but only visible at all black screen dosent bother.