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Posts: 1

BacPac issues

Hi guys,


my hero 4 black won’t recognize my BacPac and charge the camera nor can I turn the camera on with the BacPac connected to the camera. I have to remove the BacPac, turn the camera on, then put the BacPac back on and it still won’t show that it’s connected. My time doesn’t change nor does it show a 2 by the battery.


 My firmware is 5.0.0 and the BacPac is a 1st gen gold BacPac. It charges fine and shows full power, as does the camera, just not together.  It also won’t rn the camera with just the BacPac connected, no battery in the camera. 

Posts: 16,084

Re: BacPac issues

Hello, @snowycreek34153. Our Support team will be able to help you with further troubleshooting. To connect with them, visit . Once there, select "Contact Us" and proceed with either chat or a callback request. Be sure to have access to your camera and Bacpac when you reach Support.