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Hiker
Posts: 13

BATTERY LOW WARNİNG AT %20-25 LEVEL WHİLE 4K RECORDİNG

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My hero 9 camera is turning of itself when battery level is at %20-25 while ı record 4k or 2.7k videos. If ı switch to 1080p it keeps recording until %5-8 level and again battery low warning.Could you please help me with that ?

GoPro
Posts: 23,316

Re: BATTERY LOW WARNİNG AT %20-25 LEVEL WHİLE 4K RECORDİNG

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Hi @swiftsand01788

 

What version is the camera on?

Was there a notice of a thermal shutdown?

Check out Camera Performance in Extreme Temperatures

 

You may also check Short Record Times

 

Thanks!

Ej

Hiker
Posts: 13

Re: BATTERY LOW WARNİNG AT %20-25 LEVEL WHİLE 4K RECORDİNG

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Version 01.50
İt was about 1-2 °C. no heat. Additionally I made a record with full battery indoor(at home) today . It kept recording until the battery level is empty. It took about 1.30 hours at home . But
the recording I made outside was like I told you.
GoPro
Posts: 23,316

Re: BATTERY LOW WARNİNG AT %20-25 LEVEL WHİLE 4K RECORDİNG

[ New ]

Thanks! @swiftsand01788

We'll have this shared with the team

We'll post back for updates.

 

You may also check How to Improve Battery Performance in Cold Weather

 

Regards,

Ej

 

 

 

Hiker
Posts: 13

Re: BATTERY LOW WARNİNG AT %20-25 LEVEL WHİLE 4K RECORDİNG

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İs there any reply from the team?
Hiker
Posts: 150

Re: BATTERY LOW WARNİNG AT %20-25 LEVEL WHİLE 4K RECORDİNG

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aragon1006 He won't help you. He pastes the same information every time blah blah blah

Hiker
Posts: 13

Re: BATTERY LOW WARNİNG AT %20-25 LEVEL WHİLE 4K RECORDİNG

[ New ]
İs there any go pro supporter interested in my problem ?
GoPro
Posts: 17,584

Re: BATTERY LOW WARNİNG AT %20-25 LEVEL WHİLE 4K RECORDİNG

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Hello, @swiftsand01788. Sorry, we have not heard back from the team at this time. The difference could be due to the high-performance mode used (4K, 2.7K videos) in the camera. 

 

For cameras that feature unique high-performance video modes: 2.7K and higher resolutions, and/or frame rates above 60fps, it is normal for the camera to become warm and use more power when using these modes. This is more evident when the camera is used in cold environments.