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Tourist
Posts: 3

Awaiting replacement GoPro with no updates

[ New ]

Hi,

I intally bought the new hero 9 black camera which when receieved did not work at all. I eventually was able to get through to customer service they arranged a replacment camera to be shipped and me to return the non working device.

My return was received 9 days ago, but i have had no replacement yet and no contact from gopro at all regarding this. Multiple attempts to speak on the online chat have been unsuccessful.

Ive been a gopro customer for years, but think investing in the new hero 9 was a terrible mistake.

Any help from customer service would be really helpful at this point.

Ewen

Hiker
Posts: 14

Re: Awaiting replacement GoPro with no updates

[ New ]

I have a RMA as well.. what a horrible experience.. im going two weeks.. with nothing.. i feel ripped off.