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Sightseer
Posts: 2

Auto upload - first chapter only

I have the hero7 silver. I record my commute which takes about 40 minutes. When I get in I put my camera on charge and auto upload seems to work in the expected way except when it is finally finished many hours later it has only uploaded the first chapter which amounts to about 17 minutes and the rest of the recording is ignored.

 

What can I do to make sure the entire video is uploaded?

GoPro
Posts: 6,401

Re: Auto upload - first chapter only

Hello @foggypike00345. To verify, is it only one file that is uploaded? Could it be that other files are uploaded as well but with a different file name following file naming convention for chaptered files? Also, does the same thing happen to all video recordings (with at least 17 minutes duration)? We hope to hear back from you.  

Sightseer
Posts: 2

Re: Auto upload - first chapter only

Here's what my gopro login looks like

https://imgur.com/a/FuxhVlV

As you can see it's just the first file, across many different recordings. Maybe the other files are there but I don't know how to see them?

GoPro
Posts: 6,401

Re: Auto upload - first chapter only

Try accessing the files through the file path here: https://gopro.com/help/articles/question_answer/Where-are-my-Quik-for-desktop-Media-Files-Stored so you see the filenames. Then check the file names according to the convention posted above to check if the other chaptered files could be found. Thanks!