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%3CLINGO-SUB%20id%3D%22lingo-sub-282392%22%20slang%3D%22en-US%22%3EAuthorized%20Repair%20Stores%20in%20Bali%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-282392%22%20slang%3D%22en-US%22%3EI%20have%20a%20GoPro%20Hero%205%20that%20I%20use%20rarely.%20I%E2%80%99m%20looking%20for%20authorized%20repair%20stores%20in%20Bali.%20I%E2%80%99m%20having%20issues%20with%20the%20mode%20button%2C%20it%20has%20a%20mind%20of%20its%20own%20and%20is%20turning%20off%2Fon%20by%20itself%2C%20and%20I%20can%20only%20use%20the%20video%20setting%20because%20it%20turns%20off%20completely%20if%20I%20try%20to%20use%20the%20others.%20Also%2C%20the%20charging%20door%20completely%20snapped%20off.%20I%E2%80%99ve%20updated%20it%20and%20followed%20all%20the%20suggestions%20found%20online%20and%20now%20need%20someone%20to%20physically%20repair%20it.%20I%20am%20in%20Bali%2C%20Indonesia%20currently.%20Thanks.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-282392%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Tourist
Posts: 2

Authorized Repair Stores in Bali

I have a GoPro Hero 5 that I use rarely. I’m looking for authorized repair stores in Bali. I’m having issues with the mode button, it has a mind of its own and is turning off/on by itself, and I can only use the video setting because it turns off completely if I try to use the others. Also, the charging door completely snapped off. I’ve updated it and followed all the suggestions found online and now need someone to physically repair it. I am in Bali, Indonesia currently. Thanks.
GoPro Community Manager
Posts: 5,823

Re: Authorized Repair Stores in Bali

@bolddawn7657 - GoPro does not have authorized repair centers. Instead, our Support team at https://gopro.com/help/ContactUs can help with any issues you're having.

 

Jeff

Tourist
Posts: 2

Re: Authorized Repair Stores in Bali

Hi Jeff, Unfortunately this isn’t something that can be solved via chat, as someone needs to physically fix it in person. Thoughts?
GoPro
Posts: 5,021

Re: Authorized Repair Stores in Bali

 

Hi @bolddawn7657

 

We do not have repair options, only warranty replacements.

Please have a case opened with our Support Team to get the issue addressed.

 

Thanks!

Ej