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Tourist
Posts: 2
Accepted Solution

Authorized Repair Stores in Bali

I have a GoPro Hero 5 that I use rarely. I’m looking for authorized repair stores in Bali. I’m having issues with the mode button, it has a mind of its own and is turning off/on by itself, and I can only use the video setting because it turns off completely if I try to use the others. Also, the charging door completely snapped off. I’ve updated it and followed all the suggestions found online and now need someone to physically repair it. I am in Bali, Indonesia currently. Thanks.

Accepted Solutions
GoPro Community Manager
Posts: 5,853

Re: Authorized Repair Stores in Bali

@bolddawn7657 - GoPro does not have authorized repair centers. Instead, our Support team at https://gopro.com/help/ContactUs can help with any issues you're having.

 

Jeff

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All Replies
GoPro Community Manager
Posts: 5,853

Re: Authorized Repair Stores in Bali

@bolddawn7657 - GoPro does not have authorized repair centers. Instead, our Support team at https://gopro.com/help/ContactUs can help with any issues you're having.

 

Jeff

Tourist
Posts: 2

Re: Authorized Repair Stores in Bali

Hi Jeff, Unfortunately this isn’t something that can be solved via chat, as someone needs to physically fix it in person. Thoughts?
GoPro
Posts: 8,949

Re: Authorized Repair Stores in Bali

 

Hi @bolddawn7657

 

We do not have repair options, only warranty replacements.

Please have a case opened with our Support Team to get the issue addressed.

 

Thanks!

Ej