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01-05-2019 06:05 PM
Authorized Repair Stores in Bali
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I have a GoPro Hero 5 that I use rarely. I’m looking for authorized repair stores in Bali. I’m having issues with the mode button, it has a mind of its own and is turning off/on by itself, and I can only use the video setting because it turns off completely if I try to use the others. Also, the charging door completely snapped off. I’ve updated it and followed all the suggestions found online and now need someone to physically repair it. I am in Bali, Indonesia currently. Thanks.
01-06-2019 12:06 PM
Re: Authorized Repair Stores in Bali
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@bolddawn7657 - GoPro does not have authorized repair centers. Instead, our Support team at https://gopro.com/help/ContactUs can help with any issues you're having.
Jeff
01-07-2019 12:50 AM
Re: Authorized Repair Stores in Bali
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Hi Jeff, Unfortunately this isn’t something that can be solved via chat, as someone needs to physically fix it in person. Thoughts?
01-09-2019 03:25 PM
Re: Authorized Repair Stores in Bali
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We do not have repair options, only warranty replacements.
Please have a case opened with our Support Team to get the issue addressed.
Thanks!
Ej