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Hiker
Posts: 19

Australian purchased stock shipping

[ New ]
Hi GoPro
If I buy a camera will it be shipped from stock here in Australia or will it come from overseas ?
Thanks

Accepted Solutions
GoPro
Posts: 28,524

Re: Australian purchased stock shipping

[ New ]

Hello Everyone!

 

Order-related concerns are best handled by our Support Team

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual.

We appreciate your understanding.
 

Thanks!

Ej

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All Replies
Tourist
Posts: 5

Re: Australian purchased stock shipping

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I bought Hero 9 a few days ago. I had a chat with support and they told me that the camera will come from AU. Today I got a message from the courier, it is currently in Singapore so pretty uninformed support team member.

Tourist
Posts: 7

Re: Australian purchased stock shipping

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Ordered mine on the 16th still says in transit singapore and its the 24th!
Hiker
Posts: 27

Re: Australian purchased stock shipping

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@nathanaelr43 on the bright side, at least yours was shipped out. Lots of orders from the 16th still stuck in warehouse :(

Tourist
Posts: 7

Re: Australian purchased stock shipping

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Yeah I've just been going through the pages and seeing heaps from 16th haven't been sent! That's crazy, hopefully everyone gets theirs soon!
Tourist
Posts: 3

Re: Australian purchased stock shipping

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I saw "In stock and shipping 2-3 days", but nothing has happened. Really regretting buying through GoPro when JB HIFI have them in stock

Sightseer
Posts: 1

Re: Australian purchased stock shipping

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This has happened to me! I’m worried it won’t come an I can’t afford to loose $700 😩
GoPro
Posts: 28,524

Re: Australian purchased stock shipping

[ New ]

Hello Everyone!

 

Order-related concerns are best handled by our Support Team

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual.

We appreciate your understanding.
 

Thanks!

Ej

Tourist
Posts: 3

Re: Australian purchased stock shipping

[ New ]
GoPro could take some load off their support teams with greater ‘honesty’ on the website. There is no delivery in 2-3 days. I ordered a week ago, was informed it shipped 4days ago, it’s still in Singapore and UPS have an estimated delivery mid next week. 2-3 days huh?
Nomad
Posts: 310

Re: Australian purchased stock shipping

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geez i wish i found these forums before buying online through their site..... there isn't much good news here......... as a company they need to enter damage control ASAP yet again. So many broken promises on launch; deliveries = FAIL, Gopro Remote support = EPIC FAIL (in the launch firmware and its in the manual - gone after update), support system = FAIL. 

 

Heads need to roll 

 

wish i kept my Hero 8 that sold last night as it might be a long wait 

Sightseer
Posts: 1

Re: Australian purchased stock shipping

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How long did everyone end up waiting? I’ve ordered and yes it said 2-3 days.
Hoping mail comes in planes other than passenger planes as there’s no seats on flights from Sing to Syd till end of December but assume that’s cause we’re restricting passenger numbers.
GoPro
Posts: 28,524

Re: Australian purchased stock shipping

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Hi @sharpcave1364

 

We have sent a direct message.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Australian purchased stock shipping

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Hi - I've ordered from site and it was saying delivery time is 2-3 days. Now when i checked UPS site, status is "Package is delayed in transit. Delivery will be rescheduled." Anyone can tell how much time it will take to delivery it in NSW?

 

Thanks

GoPro
Posts: 28,524

Re: Australian purchased stock shipping

[ New ]

Hi @rushabhd1

 

Sorry to hear about the delay.

Please continue tracking the order through the UPS website.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Australian purchased stock shipping

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Hi just wanting to know how long did u have to wait??
Tourist
Posts: 3

Re: Australian purchased stock shipping

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Hi @jailn437 - it got delivered in 3-4 business days. You can track it as GoPro support team will redirect to courier website only.

Cheers,
Rushabh