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Tourist
Posts: 2
Accepted Solution

Aumento de temperatura (aquecimento da lente e tela) e consumo rápido de bateria da Go Pro 7 Black

Prezados,

Adquiri uma Go Pro Black 7 na Black Friday (novembro de 2018) numa loja da Best Buy em Miami. Moro no Brasil e assim que fui testar minha câmera, percebi que a tela e a lente ficam super aquecidas com pouco tempo de uso. Além disso, a bateria da câmera, mesmo nova e sob temperaturas normais se consome rapidamente, mesmo estando inteiramente carregada.

Fiz as atualizações da Go Pro 7 Black pelo site recentemente e os problemas permanecem. Inclusive quando utilizei a câmera debaixo d'água o visor ficava mudando assim que a ágia tocava a câmera.

Por gentileza me informem como resolver os problemas e se consigo suporte no Brasil.

 

Obrigada.


Accepted Solutions
GoPro
Posts: 1,492

Re: Aumento de temperatura (aquecimento da lente e tela) e consumo rápido de bateria da Go Pro 7 ...

Sorry to hear about the trouble, @stoutstorm30214. When using 2.7K and higher resolutions, and/or frame rates above 60fps, it is normal for the camera to become warm and use more power when using these modes. Lack of airflow around the camera and using the camera with the GoPro App can also increase camera temperature and power consumption, and decreases camera recording time.

 

You can check THIS ARTICLE for the full list of estimated continuous recording time of the HERO7 cameras. If your camera is getting a run time that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware version, you may perform a short record time test through the instructions HERE.

 

The touch LCD display is touch-sensitive underwater and doesn't work. I suggest that you enable Screen Lock when using the camera underwater.

 

Hopefully this helps!

 

Ann

 

View solution in original post

Adventurer
Posts: 8,508

Re: Aumento de temperatura (aquecimento da lente e tela) e consumo rápido de bateria da Go Pro 7 Bla

Rgw  camere is unstable, because some of the features not explained use power even while off, you must turn them off. Like 

Wake up voice command.  that will always be in an ON state and run teh battery down.  

 

the camera also generates heat, the sd card generates heat, the battery generates heat the chip generates heat, and so on, in order t ostop  generating heat , remove the battery use a powerbankl.  

 

WHile in water thouch-display must be locked some do record first out of water to stop the  craziness that is normal, gopro has it  at a higher sensitivity.

 

SInce you are saying after your post that   in the Off state, I am on my third gopro and  Yes pexperienced the off drain a few times but  I also know what should be off and  what can be left on.    good luck wit hteh : Unstable" camera.

View solution in original post


All Replies
GoPro
Posts: 1,492

Re: Aumento de temperatura (aquecimento da lente e tela) e consumo rápido de bateria da Go Pro 7 ...

Sorry to hear about the trouble, @stoutstorm30214. When using 2.7K and higher resolutions, and/or frame rates above 60fps, it is normal for the camera to become warm and use more power when using these modes. Lack of airflow around the camera and using the camera with the GoPro App can also increase camera temperature and power consumption, and decreases camera recording time.

 

You can check THIS ARTICLE for the full list of estimated continuous recording time of the HERO7 cameras. If your camera is getting a run time that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware version, you may perform a short record time test through the instructions HERE.

 

The touch LCD display is touch-sensitive underwater and doesn't work. I suggest that you enable Screen Lock when using the camera underwater.

 

Hopefully this helps!

 

Ann

 

Hiker
Posts: 14

Re: Aumento de temperatura (aquecimento da lente e tela) e consumo rápido de bateria da Go Pro 7 Bla

Cuando tienes la camara apagada tambien se calienta y se agota la bateria sola?

 

Hay mucha gente con problema de drenaje de bateria... te dejo enlace https://community.gopro.com/t5/Cameras/Hero-7-battery-drain/td-p/243008/page/14?profile.language=es

Adventurer
Posts: 8,508

Re: Aumento de temperatura (aquecimento da lente e tela) e consumo rápido de bateria da Go Pro 7 Bla

Rgw  camere is unstable, because some of the features not explained use power even while off, you must turn them off. Like 

Wake up voice command.  that will always be in an ON state and run teh battery down.  

 

the camera also generates heat, the sd card generates heat, the battery generates heat the chip generates heat, and so on, in order t ostop  generating heat , remove the battery use a powerbankl.  

 

WHile in water thouch-display must be locked some do record first out of water to stop the  craziness that is normal, gopro has it  at a higher sensitivity.

 

SInce you are saying after your post that   in the Off state, I am on my third gopro and  Yes pexperienced the off drain a few times but  I also know what should be off and  what can be left on.    good luck wit hteh : Unstable" camera.