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Hiker
Posts: 20

Audio out of sync on YouTube live streams

I'm trying to do my first live stream, so decided to run some tests.

 

But found out that the audio is completely out sync. During the live and after the live has been uploaded too.

 

I've tried these things to fix:

  • Lower resolution (480p).
  • Choosing "Other" instead of "YouTube" and setting up the live using RTMP url.
  • Choosing lower latency options on YouTube.
  • Using the GoPro with and without battery (connected to power)

Nothing works.

 

Go Pro Hero 7 Black
Updated to latest firmware
Good internet speed
No external mic

Adventurer
Posts: 8,508

Re: Audio out of sync on YouTube live streams

SInce Hotpsot was used what was the service 5G, 4G LTE, 3G 1X?

Or did you use Home WI-fi?

 

If any drop in service not of  GoPro I  say that may be part of the issue.

 

 

Hiker
Posts: 20

Re: Audio out of sync on YouTube live streams

Used Home WiFi. Good internet speed, as I already said.
Adventurer
Posts: 8,508

Re: Audio out of sync on YouTube live streams

 Thanks.   Was the camera on 5ghz or 2.4ghz

Hiker
Posts: 20

Re: Audio out of sync on YouTube live streams

5Ghz

Hiker
Posts: 20

Re: Audio out of sync on YouTube live streams

Just did a test with my laptop, streaming at 720p. Perfect audio sync.

Then tried again with the GoPro. Audio completely out of sync.

 

So I guess this eliminates any possible issues with my Wi-Fi. The problem is with the GoPro.

GoPro
Posts: 1,492

Re: Audio out of sync on YouTube live streams

Hi @salomaoparkour,

 

Thanks for reaching out. This is definitely not the experience we want you to have. You're already on the right track as far as how troubleshooting goes. Just to verify, have you tried live streaming to other social media platforms than YouTube (e.g. Facebook)? Did you get the same audio sync problem?

Does the audio sync issue happens to all of your live streams in YouTube?

 

Also, ensure that you have the most updated version of GoPro App (v5.2.4 on iOS and v5.2.2 on Android) installed. 

Kind Regards,
Ann

Hiker
Posts: 20

Re: Audio out of sync on YouTube live streams


@aenriquez wrote:

Hi @salomaoparkour,

 

Thanks for reaching out. This is definitely not the experience we want you to have. You're already on the right track as far as how troubleshooting goes. Just to verify, have you tried live streaming to other social media platforms than YouTube (e.g. Facebook)? Did you get the same audio sync problem?

Does the audio sync issue happens to all of your live streams in YouTube?

 

Also, ensure that you have the most updated version of GoPro App (v5.2.4 on iOS and v5.2.2 on Android) installed. 

Kind Regards,
Ann


 

Hey Ann,

So answering all your questions:

  1. Just tried on Facebook. Same problem.
  2. The audio sync problem occurs on every live stream made from the GoPro, but it's normal if I strem from my smartphone or from my webcam.
  3. Android app is updated.