Audio not recording [ New ]

[claudiov5482]

Hi, 

I recently bought a new Hero9 go pro black (order number: MP-04385950)

I first shot 3 or 4 small videos to check everything was working correctly, and it was, audio was recording and everything seemed fine. 

After one week I shot a vide and I found out that the audio was not recorded, I do not know why. The audio has not been recorded. 
How to solve this issue?

I am using the microsd included in the order which is
SanDisk Extreme 32 GB microSDHC

Best,

Claudio

[aragon1006]

Hi @claudiov5482

Are you using an external mic or is the camera recording on its own?

If you haven't yet, please run a manual update. See https://gopro.com/en/us/update/hero9-black

Once done, reset the camera. Go to Preferences> Reset> Factory Reset

Let us know how it goes.

Thanks!

Ej