03-03-2019 03:49 PM
03-04-2019 11:23 AM
Apologies for any troubles this may have caused.
Our team is aware of this and is working on a fix.
In the mean time, please try the work around shared by other users; start recording before connecting the mic adapter.
Let us know how it goes.
03-07-2019 04:44 PM
Thanks for the update, @timmy1234567. Re-flashing your camera's firmware update might help resolve the issue. Updating is highly encouraged since it is a great way to ensure that your camera has the latest features, as well as to help correct any errors with the current software installation. Follow the manual update instructions specified on this article: How to Update GoPro Cameras
In addition, can you please post a sample GoPro video here for our reference? If the file is too large, kindly upload it to YouTube, Google Drive or Dropbox and then you can provide us the shared link.