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Tourist
Posts: 3

Audio in and out

Has anyone had a problem with audio going in and out with the GoPro 7 black ?? It seems to happen to me constantly. It records but it goes in and out and it’s ruining my videos. I’m just using the go pro no external mic. Thanks
GoPro
Posts: 8,427

Re: Audio in and out

Hi @timmy1234567

 

Apologies for any troubles this may have caused.

Our team is aware of this and is working on a fix.

In the mean time, please try the work around shared by other users; start recording before connecting the mic adapter.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Audio in and out

This problem has been accuring without a external mic, I’m just using the plain GoPro 7 black. What happens is when I review my videos the audio is in and out. Thank you
GoPro
Posts: 8,427

Re: Audio in and out

Just to clarify, the issue happens with or without the external mic?

 

We'd appreciate if you can send us some sample files.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Audio in and out

It’s without a external mic.
GoPro
Posts: 2,218

Re: Audio in and out

Thanks for the update, @timmy1234567. Re-flashing your camera's firmware update might help resolve the issue. Updating is highly encouraged since it is a great way to ensure that your camera has the latest features, as well as to help correct any errors with the current software installation. Follow the manual update instructions specified on this article: How to Update GoPro Cameras

 

In addition, can you please post a sample GoPro video here for our reference? If the file is too large, kindly upload it to YouTube, Google Drive or Dropbox and then you can provide us the shared link.