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Tourist
Posts: 4

Audio Issue

Hey, So I have a hero 5 its 9 months old, never been dropped, damaged, in water (I know its waterproof) but my point is its never been used other than for normal activities - I use it for youtube vlogs day to day filming. In the last 2 weeks when the files are played back the audio is terrible, it sounds like I am in a tunnel or shouting loudly - distorting the audio, its horrible and unusable. It can be cleaned up a little post editing but this is long winded and still doesnt sound great. Any ideas whats happened, How its happened or how to fix it? Pease help! Thanks Guys :) 

GoPro
Posts: 4,151

Re: Audio Issue

 

Hi @jamiejay32

 

It would be best to contact GoPro Customer Support to have it checked. 

They might ask for sample footage or link. 

 

They are available via phone or chat: https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Audio Issue

[ Edited ]

Thanks @graytree76514,

 

Will give the chat a try them tomorrow they're not open right now apparently but thanks. Seems as though there is something physically wrong with it rather than a setting..!

GoPro
Posts: 10,671

Re: Audio Issue

Hi @jamiejay32

 

Feel free to post back for updates.

We'll have to isolate if the issue is on the SD card, software or the hardware part.

 

Regards,

Ej

Tourist
Posts: 4

Re: Audio Issue

Hi @aragon1006,

 

Ive tried 3 different SD's and its same on all.. This leads me to believe its hardware related :(

 

 

Tourist
Posts: 4

Re: Audio Issue

I also tried switching from 'Wind Only' to 'Stereo Only' and that didnt seem to be much better..

Explorer
Posts: 12,211

Re: Audio Issue

Try fixing the audio on your video editor or with Audacity (free audio editor).
Highlighted
Adventurer
Posts: 10,307

Re: Audio Issue

@jamiejay32

 

DId you or have you a sample and posted up?   

 

Pleaseexplain what you are doing when the sound is being distorted. meaning how is it placed, what are you using, what is hte camera on, in at. is it windy etc.

 

WHat I know:  camera in the original case using a monopole and your hand  constantly shifting causes SOund distortion,  could htat be it?