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Sightseer
Posts: 1
Accepted Solution

AterI charge my 5 the lights remains on so I remove the battery I need help please

I have to remove the battery after charged because the red lights remains on I want another solution if it's one


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GoPro
Posts: 14,048

Re: AterI charge my 5 the lights remains on so I remove the battery I need help please

 

Hi @foggyjump6055

 

As this is not a normal behavior of the camera, I suggest doing a manual software update first. Please select the model of your camera on this link and follow the instructions.

 

Should the issue persists, this could be related to the hardware. Please contact our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ

 

 

 

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 14,048

Re: AterI charge my 5 the lights remains on so I remove the battery I need help please

 

Hi @foggyjump6055

 

As this is not a normal behavior of the camera, I suggest doing a manual software update first. Please select the model of your camera on this link and follow the instructions.

 

Should the issue persists, this could be related to the hardware. Please contact our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ