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Tourist
Posts: 2

Assistenza Gopro

[ New ]

Buongiorno, 

ho comprato una Gopro hero7 white circa 1 anno fa, e da allora l'ho utilizzata ben poco. nonostante questo sin da pochi mesi dopo l'acquisto riscontra persistenti problemi interni. Il touch funziona molto male (sopratutto sott'acqua).Ultimamente invece non si riesce a spegnere e partono video automaticamente in continuazione sena riuscirla a controllare. In più frequentemente, dopo poco che la si accende, si blocca e resta bloccata anche per mezz'ora...

Penso che servirebbe un ripristino totale o un controllo. 

Grazie in anticipo dell'attenzione.


Accepted Solutions
GoPro
Posts: 29,783

Re: Assistenza Gopro

[ New ]

Hi @litheflash443

 

What SD card are you using?

Please go over the steps on https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

 

Thanks!

Ej

View solution in original post


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Adventurer
Posts: 14,255

Re: Assistenza Gopro

[ New ]

Many issues are of A user.

 

water and touchscreens, don;t mix

GoPro
Posts: 29,783

Re: Assistenza Gopro

[ New ]

Hi @litheflash443

 

What SD card are you using?

Please go over the steps on https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

 

Thanks!

Ej