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Sightseer
Posts: 2
Accepted Solution

Assistance

I bought a Hero black on sunday 26 Agust and after the setup I put it on charge. The day before the display did not work anymore.

I need your istruction for reparing.

Thanks in advance,

Marco


Accepted Solutions
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GoPro
Posts: 14,048

Re: Assistance

 

Hi @marcoc72432

 

Sorry for any troubles caused.

Check to ensure that the SD card is not inserted between between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's still the same, you may refer to the same store to proceed with the exchange process (depends on store policy).

As suggested, you may also contact our Support Team for assistance.

https://gopro.com/help/ContactUs

 

Thanks!

Ej
 

View solution in original post


All Replies
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Adventurer
Posts: 12,117

Re: Assistance

Where did you buy, you bought t  on Aug of this week?

Highlighted
Sightseer
Posts: 2

Re: Assistance

I bought it last sunday in Milan, Italy
Highlighted
Adventurer
Posts: 12,117

Re: Assistance

Your option is to   call gopro and    call the store you got from. does that help out?

Highlighted
GoPro
Posts: 14,048

Re: Assistance

 

Hi @marcoc72432

 

Sorry for any troubles caused.

Check to ensure that the SD card is not inserted between between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's still the same, you may refer to the same store to proceed with the exchange process (depends on store policy).

As suggested, you may also contact our Support Team for assistance.

https://gopro.com/help/ContactUs

 

Thanks!

Ej