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Reply
Tourist
Posts: 2

Argentina

El estabilizador de imagen del Hero 6 Black dejó de funcionar. 

En la grabación de un viaje en moto se puede apreciar que la cámara deja de estabilizar la imagen. La grabación se ve bien y después comienza a ver la imagen con vibraciónes.

GoPro
Posts: 8,334

Re: Argentina

Hello @hardyoasis53334

 

Is the observed issue with the stabilization observed with different settings? If you have not done it yet, see if manually updating the camera will clear out the issue. A sample video would help us better understand what is going on. A sample video would help us better understand what is going on. Hope to hear back from you. 

 

Best regards, 
Marius

 

Tourist
Posts: 2

Re: Argentina

Describo la secuencia:

 

realicé una grabación de 50 minutos arriba de una motocicleta en camino de tierra, todo fue fantástico. 

En el minuto 35 aproximadamente, en un instante la grabación comienza a vibrar. Hay partes donde voy a 15km/h y también vibraba.

 

He vuelto a la configuración de fábrica, cambié otras configuraciónes de video y nada cambia. Sigue sin estabilizar la imagen.

 

 

GoPro
Posts: 8,334

Re: Argentina

Glad to hear back from you. @hardyoasis53334. Thank you for the additional information and for going through troubleshooting steps. Our Support team will be able to help you sort this out. Please call them or initiate a chat conversation with one of our team members here https://gopro.com/help/ContactUs Thanks!