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Tourist
Posts: 2

App shows camera found but wont upload videos to phone

[ New ]

Coming home from trip and app shows camera as found but won't load videos to phone.

Hiker
Posts: 56

Re: App shows camera found but wont upload videos to phone

[ New ]

Hi @kioti 

 

- Did you have already restarted your phone and camera?

- Are you having the latest version app on your phone?

Tourist
Posts: 2

Re: App shows camera found but wont upload videos to phone

[ New ]

Yes. I have restarted the phone after uninstalling the app and reinstalling it

 

GoPro
Posts: 24,538

Re: App shows camera found but wont upload videos to phone

[ New ]

Hello @kioti

 

 

Please try to pair with the camera from the mobile device's Wi-Fi manager first, then connect to the camera's Wi-Fi in the GoPro App.

Can you also help us with the following information: Camera version, GoPro App version, phone and OS version.

 

Thanks!

Ej