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Tourist
Posts: 3
Accepted Solution

App Connection/wifi dropping out ??

hi,

 

GoPro hero 7 White 

 

i'm having loads of trouble with the App/Quik stories trying to load media on my phone(Galaxy S8+).

I have to re-connect the phone everytime i open the app, the only way i can do this is to add new device, it won't automatically pick the camera up when i open the app.

 

once connected to the app, and i try to add media on the Quik Stories (by pulling down on screen), it can't find the camera, drops the internet off my phone and i have to re-connect the phone as mentioned above !!

 

the app is upto date, as is the camera.

 

it's really starting to annoy me, am i doing something wrong ??


Accepted Solutions
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GoPro
Posts: 19,547

Re: App Connection/wifi dropping out ??

Hi @toughbluff62645

 

When reconnecting the camera to the app, you should see the Wi-Fi icon right next to the camera's name. Is it in blue or not?

You can also try changing the Wi-Fi band 2.4GHz or 5GHz.

 

Also, please check if you have smart connections turned ON on your phone.

This prompts your phone to disconnect from the GoPro Wi-Fi because it does not have internet connection.

 

Let us know how it goes.

 

Thanks!
Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,547

Re: App Connection/wifi dropping out ??

Hi @toughbluff62645

 

When reconnecting the camera to the app, you should see the Wi-Fi icon right next to the camera's name. Is it in blue or not?

You can also try changing the Wi-Fi band 2.4GHz or 5GHz.

 

Also, please check if you have smart connections turned ON on your phone.

This prompts your phone to disconnect from the GoPro Wi-Fi because it does not have internet connection.

 

Let us know how it goes.

 

Thanks!
Ej

Highlighted
Tourist
Posts: 3

Re: App Connection/wifi dropping out ??

Hi Ej,

 

thanks for the reply.

i have no sorted(Hopefully).

i removed the camera from my bluetooth list on my phone, reconnected all again from stratch and it seem to be ok for now.

 

thanks again.

Highlighted
GoPro
Posts: 19,547

Re: App Connection/wifi dropping out ??

 

That's great! @toughbluff62645

 

Let us know if something comes up.

 

Regards,

Ej