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11-09-2018 06:13 PM - edited 11-09-2018 06:14 PM
Apos atualização tela preta frontal Hero 7
[ New ]Após atualizar a Hero 7 black, tela frontal ficou apagada, a atualização deu mensagem de bem sucedida.
Peço ajuda.
Obrigado
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11-10-2018 10:30 AM
Re: Apos atualização tela preta frontal Hero 7
[ New ]
Hi @supercave58342 and @cesarblu,
Please try to remove the SD card and insert it again.
If issue persist please try to install a new firmware manually.
Follow Manual Update on this page: https://gopro.com/update/hero7-black
https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras
Regards,
-Jay
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11-10-2018 10:17 AM
Re: Apos atualização tela preta frontal Hero 7
[ New ]Front screen turned off after update, help
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11-10-2018 10:30 AM
Re: Apos atualização tela preta frontal Hero 7
[ New ]
Hi @supercave58342 and @cesarblu,
Please try to remove the SD card and insert it again.
If issue persist please try to install a new firmware manually.
Follow Manual Update on this page: https://gopro.com/update/hero7-black
https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras
Regards,
-Jay
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11-10-2018 01:06 PM - edited 11-10-2018 01:07 PM
Re: Apos atualização tela preta frontal Hero 7
[ New ]Hi Jay,
I already did these procedures and it did not work, I would like to revert the firmware, have how to do downgrade in gopro 7?
Best Regards
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11-10-2018 01:19 PM
Re: Apos atualização tela preta frontal Hero 7
[ New ]
Hi @cesarblu,
Sorry but we don't have the older version.
You may try to contact our customer support team via phone or chat.
https://gopro.com/help/ContactUs
Regards,
-Jay
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11-10-2018 01:50 PM
Re: Apos atualização tela preta frontal Hero 7
[ New ]Jay, would you know how to say if more people had the same problem after updating for version 01.51.00?
Best
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11-10-2018 02:29 PM
Re: Apos atualização tela preta frontal Hero 7
[ New ]Hi @cesarblu,
So far not yet receiving same issue like that from other users here in community.
Not sure from our customer support team if they are receiving that kind of issues.
You may try to contact them.
Regards,
-Jay
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11-10-2018 02:35 PM
Re: Apos atualização tela preta frontal Hero 7
[ New ]Jay, thanks for your help, I'll talk to the support.
Best