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Hiker
Posts: 7

Apos atualização tela preta frontal Hero 7

[ Edited ]

Após atualizar a Hero 7 black, tela frontal ficou apagada, a atualização deu mensagem de bem sucedida.
Peço ajuda.
Obrigado

Hiker
Posts: 7

Re: Apos atualização tela preta frontal Hero 7

Front screen turned off after update, help

GoPro
Posts: 3,505

Re: Apos atualização tela preta frontal Hero 7

 

Hi @supercave58342 and  @cesarblu,

 

Please try to remove the SD card and insert it again. 

If issue persist please try to install a new firmware manually.

 

Follow Manual Update on this page: https://gopro.com/update/hero7-black

https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

 

 

Regards,

-Jay

Hiker
Posts: 7

Re: Apos atualização tela preta frontal Hero 7

[ Edited ]

Hi Jay, 

I already did these procedures and it did not work, I would like to revert the firmware, have how to do downgrade in gopro 7?
Best Regards

GoPro
Posts: 3,505

Re: Apos atualização tela preta frontal Hero 7

 

Hi @cesarblu,

 

Sorry but we don't have the older version. 

 

You may try to contact our customer support team via phone or chat. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay

Hiker
Posts: 7

Re: Apos atualização tela preta frontal Hero 7

Jay, would you know how to say if more people had the same problem after updating for version 01.51.00?

Best

GoPro
Posts: 3,505

Re: Apos atualização tela preta frontal Hero 7

Hi @cesarblu,

 

So far not yet receiving same issue like that from other users here in community. 

Not sure from our customer support team if they are receiving that kind of issues.

 

You may try to contact them.

 

Regards,

-Jay 

Hiker
Posts: 7

Re: Apos atualização tela preta frontal Hero 7

Jay, thanks for your help, I'll talk to the support.
Best