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Tourist
Posts: 2

Anyone having issues contacting GoPro Support?

I am having trouble contacting the support team.

 

I tried calling - on hold for forever, could not get to a live person to talk to

 

Chat - is not working either

 

Can someone please help on if theres email or a different line i can call?

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Sightseer
Posts: 2

Re: Anyone having issues contacting GoPro Support?

I am having the same issue!  So frustrating!  I have been trying to contact them for a few days. 

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Sightseer
Posts: 2

Re: Anyone having issues contacting GoPro Support?

Been on hold for 1 hour. Tried online chat too, no luck there either. This is terrible customer service!

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Tourist
Posts: 8

Re: Anyone having issues contacting GoPro Support?

This week was my first time ever attempting to contact support and it was very frustrating.  I wrote to them on twitter, I wrote to them on facebook and I never heard anything back.  I was on hold for 2 days at over 3+ hours each day.  Finally today I got through and they are taking care of me.  The chat never seems to work, but the phone worked.

 

I will warn you that if you leave your number for a call back, they called me at 11:45PM and woke me up and I couldnt get to the phone in time. 

 

I'm just hoping the warranty support process is a little smoother.

 

I wish I could give you a hint about how to get through, but I just kept trying and finally got through.

 

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Tourist
Posts: 2

Re: Anyone having issues contacting GoPro Support?

GoPro support is very poor. Chat never seems to work and on hold for over an hour!!

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Sightseer
Posts: 1

Re: Anyone having issues contacting GoPro Support?

I'm currently on the phone still waiting for a live person to pick up; been on hold for 38 minutes now. Chat isn't working either! This is extremely frustrating! Does anyone have any other contact number for Customer Service?

Thanks!

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Hiker
Posts: 9

Re: Anyone having issues contacting GoPro Support?

I've been having a nightmare with them today (in UK).

Online Chat simply not working - giving me messages in German and Spanish that the service is closed, whilst I'm signed in to the UK English page

Telephone support not answering, and the option to leave a number for callback gives a message that the mailbox has run out of space so cannot record any more messages.

 

Raised a query here, stating I had tried all the support troubleshooting solutions on the site, and got a reply telling me to try the support troubleshooting solutions on the site.

 

Useless!

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Hiker
Posts: 9

Re: Anyone having issues contacting GoPro Support?