08-28-2019 12:05 PM
Yes, to both questions.
It only happens when charging, and I've reset the connection several times.
NOTE: when it locks up, the only way I can get it to restart is to remove and reinstall the battery. Then it goes back to working properly.
Before I jump through those hoops, it won't do anything.
08-30-2019 09:50 AM
Are you pairing the camera with the GoPro app(mobile) or a Smart Remote?
How are you charging the camera, is it via computer or a wall outlet?
08-30-2019 12:42 PM
Where is your camera located?
How long does it usually take before the connection drops?
Do you have a GPS device near the camera?
The drops can actually be caused by EMIs.
Have you tried using a different charger?
09-04-2019 11:32 AM
Normally I do have GPS near the camera, but just this past weeked I used it differently. I wore it on my chest harnass with a small power supply connected in my pocket. Did not pair it up with my remote. Manually turned it on and off. Took the unit less than 10 minutes to lock up. Again, had to remove the battery to get it to reset.
This camera was bought early this year as a refurbed unit. I'm starting to believe that it wasn't refurbed proplery. Getting real tired of this issue.
09-10-2019 09:37 AM