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Tourist
Posts: 4

Anyone have Remote/Bluetooth interruption while charging?Works at first, but not for long.

 
GoPro
Posts: 10,213

Re: Anyone have Remote/Bluetooth interruption while charging?Works at first, but not for long.

Hi @superjump01451

 

Is this observed only when the camera is plugged in?

Have you tried resetting the connection?

 

Thanks!

Ej

Tourist
Posts: 4

Re: Anyone have Remote/Bluetooth interruption while charging?Works at first, but not for long.

Yes, to both questions.

 

It only happens when charging, and I've reset the connection several times.

 

NOTE:  when it locks up, the only way I can get it to restart is to remove and reinstall the battery.  Then it goes back to working properly.

Before I jump through those hoops, it won't do anything.

GoPro
Posts: 10,213

Re: Anyone have Remote/Bluetooth interruption while charging?Works at first, but not for long.

Hi @chimstedt

 

Are you pairing the camera with the GoPro app(mobile) or a Smart Remote?

How are you charging the camera, is it via computer or a wall outlet?

 

Thanks!

Ej

Tourist
Posts: 4

Re: Anyone have Remote/Bluetooth interruption while charging?Works at first, but not for long.

Pairing it with a gopro remote on my wrist.  Charging through a cigarette lighter or from a portable charge pack.

GoPro
Posts: 10,213

Re: Anyone have Remote/Bluetooth interruption while charging?Works at first, but not for long.

Hi @chimstedt

 

Where is your camera located?

How long does it usually take before the connection drops?

Do you have a GPS device near the camera? 

The drops can actually be caused by EMIs.

Have you tried using a different charger?

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: Anyone have Remote/Bluetooth interruption while charging?Works at first, but not for long.

Normally I do have GPS near the camera, but just this past weeked I used it differently.  I wore it on my chest harnass with a small power supply connected in my pocket.  Did not pair it up with my remote.  Manually turned it on and off. Took the unit less than 10 minutes to lock up.  Again, had to remove the battery to get it to reset.

 

This camera was bought early this year as a refurbed unit.  I'm starting to believe that it wasn't refurbed proplery. Getting real tired of this issue.

GoPro
Posts: 10,213

Re: Anyone have Remote/Bluetooth interruption while charging?Works at first, but not for long.

Thanks for getting back to us @chimstedt

 

It will be best to reach out to our Support Team to move forward with this concern.

Please let them know of the troubleshooting steps taken.

You may also refer them to this thread.

https://gopro.com/help/ContactUs

 

Regards,

Ej