Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-41630%22%20slang%3D%22en-US%22%3EAnyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41630%22%20slang%3D%22en-US%22%3E%3CP%3EI%20placed%20my%20%22Trade-Up%22%20order%20on%20the%2011th%20of%20April.%20%26nbsp%3BI%20got%20an%20email%20from%20the%20system%20saying%20that%20I'd%20be%20getting%20an%20email%20with%20the%20shipping%20label%20to%20return%20my%20old%20GoPro%20camera%20with%20within%20an%20hour.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENo%20email%20so%20on%20the%2014th%20I%20called%20into%20the%20support%20line.%20%26nbsp%3BThe%20rep%20I%20got%20was%20very%20good%20at%20reading%20his%20support%20%22script%22%2C%20expressing%20how%20sorry%20he%20was%20that%20I%20was%20having%20the%20issue.%20%26nbsp%3BBasically%2C%20he%20said%20that%20they%20were%20very%20busy%20with%20a%20lot%20of%20these%20upgrade%20orders%20and%20would%20be%20sending%20out%20the%20email%20soon.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20did%20get%20an%20email%20later%20that%20day%20with%20what%20was%20supposed%20to%20be%20a%20return%20shipping%20label%20attached.%20%26nbsp%3BThe%20attachment%20was%20a%20PNG%20file%20that%20had%20no%20data%20in%20it.%20%26nbsp%3BAnd%20of%20course%2C%20the%20email%20comes%20from%20%22noreplay%40gopro.com%22%20so%20you%20can't%20reply%20back%20and%20say%20%22hey%20the%20file%20is%20corrupt%22%20so%20I%20had%20to%20call%20into%20support%20again.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESecond%20person%20said%20%22Oh%2C%20very%20sorry%20your%20having%20this%20issue%22%20and%20reported%20that%20a%20ticket%20would%20be%20opened%20alerting%20someone%20that%20the%20shipping%20label%20attachment%20was%20corrupt.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EToday%2C%20(19th)%20I%20get%20another%20email%20with%20an%20attachment%20that%20is%20at%20least%20named%20%22shippinglabel.png%22%20but%20it's%20also%20an%20empty%20file%20just%20like%20the%20first%20one.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECalled%20support%20again%20(I've%20tried%20the%20chat%20function%20on%20the%20website%2C%20but%20have%20never%20found%20a%20time%20when%20a%20chat%20rep%20was%20available)%20and%20got%20tired%20of%20holding%20so%20I%20did%20the%20%22call%20me%20back%22%20thing.%20%26nbsp%3BStill%20waiting%20for%20a%20callback.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20want%20SO%20badly%20for%20GoPro%20to%20get%20their%20act%20together!!!%20%26nbsp%3BI%20love%20the%20camera's%20and%20I%20own%20some%20GoPro%20stock%20(taken%20a%20bath%20on%20that%20so%20far%20but%20maybe%20someday%20it%20will%20be%20worth%20what%20I%20paid%20for%20it)%2C%20but%20they%20just%20can't%20seem%20to%20get%20it%20together.%20%26nbsp%3BOr%20am%20I%20the%20only%20one%20having%20issues%20with%20an%20upgrade%20order%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-41630%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41633%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41633%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20issue%20here%20with%20the%20same%20results.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20company%20has%20some%20serious%20issues%2C%20I%20bought%20a%20Karma%20grip%20on%20the%2027th%20of%20March%20after%20a%20week%20it%20would%20vibrate%20like%20crazy%20when%20in%20use.%20I%20call%20up%20support%20and%20they%20asked%20me%20to%20send%20it%20in%20and%20they%20will%20swap%20it%20for%20a%20new%20one.%20They%20received%20the%20item%20on%20the%2013th%20and%20as%20of%20a%20few%20moments%20ago%20they%20still%20haven't%20shipped%20out%20my%20replacement%20and%20they%20have%20no%20idea%20when%20it%20will%20ship.%20The%20phone%20support%20women%20was%20very%20nice%20and%20well%20scripted%20but%20provided%20no%20help%20other%20than%20an%20apology.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20I%20can't%20buy%20the%20product%20they%20advertised%20and%20I%20can't%20use%20the%20product%20I%20have%20bought%20from%20them%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41701%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41701%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F24584%22%20target%3D%22_blank%22%3E%40redrockoutdoors%3C%2FA%3E%20-%20We%20have%20had%20some%20issues%20getting%20the%20shipping%20labels%20out.%20We're%20addressing%20those%20issues%20and%20should%20have%20them%20resolved%20soon.%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41702%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41702%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F24588%22%20target%3D%22_blank%22%3E%40murchman%3C%2FA%3E%20-%20Sorry%20about%20the%20delay.%20Looks%20like%20we're%20just%20waiting%20for%20confirmation%20that%20the%20Grip%20you%20returned%20has%20been%20received.%20Hopefully%20we'll%20have%20an%20update%20for%20you%20soon.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41741%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41741%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20here!%20I%20received%20an%20email%20with%20an%20empty%20attachement%20for%20my%20return%20shipping%20label.%20Called%20them%20and%20was%20told%20they%20were%20having%20issues.%20I%20should%20receive%20another%20email%20with%20a%20shipping%20label%20within%201%20hour.%20No%20email%20so%20I%20called%20again%20later%20that%20evening.%20You%20should%20recieve%20anothe%20email%20with%20the%20return%20label%20within%2024%20hours.%20Nope%2C%20nothing!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20starting%20to%20think%20it's%20a%20scam!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41749%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41749%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20on%20my%20fourth%26nbsp%3Btry%20to%20get%20a%20label%20that%20I%20can%20print%2C%20I%20have%20spent%26nbsp%3Bover%26nbsp%3B2%20hours%20on%20hold%20or%20dealing%20with%20this%20and%20been%20incedibly%20frustrated%20with%20the%20phone%20service%20provided.%20%26nbsp%3BAt%20this%20point%2C%20the%20money%20saved%20by%20trading%20in%26nbsp%3Bhas%20been%20negated%20by%20the%20lost%20time.%20%26nbsp%3BI%20would%20be%20happy%20to%20pay%20the%20postage%20myself%20to%20just%20return%20the%20camera%20and%20be%20done%20with%20this.%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41750%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41750%22%20slang%3D%22en-US%22%3E%3CP%3Ere%20the%20Trade%20Up%20Program..%3C%2FP%3E%3CP%3EA%20big%20BUST%20for%20me%20also.%20%26nbsp%3BNot%20worth%20the%20hassle%20anymore.%20%26nbsp%3BOrdered%20and%20paid%20for%20the%20trade%20up%20and%20didnt%20get%20mailing%20label%20attached%20to%20email%2C%20same%20as%20others%20are%20reporting.%20%26nbsp%3BNO%20chat%20support.%20%26nbsp%3B45%20mins%20for%20a%20call%20back%20and%20given%20the%20script%20treatment.%20%26nbsp%3BI%20told%20them%20to%20cancel%20my%20order%20and%20they%20said%20they%20would%20confirm%20with%20an%20email.%20%26nbsp%3BStill%20no%20email%20confirmation.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYi%20Lost%20me%20GOPRO.%20There%20are%20very%20competitive%20options%20out%20there%20to%20the%20Hero%205%20Black.%26nbsp%3B%3C%2FP%3E%3CP%3EIll%20check%20my%20credit%20card%20to%20make%20sure%20they%20are%20not%20trying%20to%20save%20this%20sinking%20ship%20with%20my%20money.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41752%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41752%22%20slang%3D%22en-US%22%3E%3CP%3E%40jefftthanks%20for%20the%20update%20but%20the%20phone%20people%20said%20they%20showed%20they%20received%20it%20last%20week.%20If%20I%20had%20known%20it%20would%20take%20this%20long%20I%20would%20have%20just%20returned%20it%20and%20ordered%20another%20one%20but%20instead%20I%20thought%20GoPro%20would%20do%20right%20and%20get%20it%20to%20me%20just%20as%20fast%20as%20ordering%20another%20one.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41819%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41819%22%20slang%3D%22en-US%22%3E%3CP%3E4th%20attempt%20failed.%20At%20this%20point%20if%20someone%20at%20GoPro%20could%20just%20email%20me%20an%26nbsp%3Baddress%20for%20the%20return%20I%20would%20happily%20pay%20the%20shipping%20myself%20and%20include%20my%20order%20number%20and%20shipping%20information%20for%20the%20%24400%2B%20dollars%20in%20merchandise%20that%20I%20have%20purchased.%20%26nbsp%3BBut%20if%20they%20can't%20get%20their%20act%20together%20it%20will%20be%20easier%20to%20cancel%20my%20orders%20and%20order%20from%20a%20retailer.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41825%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41825%22%20slang%3D%22en-US%22%3E%3CP%3ENo%20luck%20at%20all%2C%20I%20am%20having%20the%20same%20problem!%20Placed%20my%20order%20over%20one%20week%20ago%2C%20took%20a%20few%20days%20to%20receive%20that%20first%20(empty)%20prepaid%20label%20message%20that%20was%20supposed%20to%20come%20within%20the%20hour.%20I%20called%20the%20support%20after%20a%20couple%20days%2C%20they%20said%20the%20server%20crashed%20and%20they%20would%20be%20sending%20another%20email%20out%20with%20the%20labels.%20I%20gave%20them%20a%20new%20email%20address%20and%20they%20said%20they%20would%20send%20it%20soon.%20Waited%20a%20few%20more%20days%2C%20still%20nothing%2C%20called%20the%20support%20line%20again%2C%20they%20said%20that%20the%20server%20is%20automatic%20and%20when%20it%20gets%20back%20to%20normal%20they'll%20send%20me%20an%20email%2C%20and%20they%20have%20no%20idea%20how%20long%20it%20will%20take.%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20pretty%20upsetting%20for%20me%20because%20I%20am%20going%20on%20a%20trip%20in%20just%20under%20one%20month.%20I%20was%20hoping%20to%20send%20in%20my%20old%20go%20pro%20and%20get%20the%20new%20one%20before%20I%20leave.%20I%20may%20just%20have%20to%20end%20up%20cancelling%20the%20order.%3C%2FP%3E%3CP%3EI%20thought%20this%20trade%20up%20program%20was%20in%20place%20to%20bring%20successful%26nbsp%3Battention%20and%20money%20to%20GoPro%20because%20of%20the%20struggles%20they%20have%20had%20in%20the%20past%20year....%20I%20guess%20it's%20just%20something%20else%20that%20is%20getting%20messed%20up%20now!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41826%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41826%22%20slang%3D%22en-US%22%3E%3CP%3EYeah%2C%20I'm%20just%20sitting%20here%20as%20a%20small%20business%20owner%20thinking%20to%20myself%20%22Man%2C%20if%20my%20company%20was%20screwing%20up%20this%20bad%2C%20I'd%20be%20pulling%20out%20all%20the%20stops%20to%20get%20it%20fixed.%22%20%26nbsp%3BNick%20Woodman%20needs%20to%20see%20this%20thread%20and%20have%20a%20serious%20talk%20with%20his%20IT%20Crew%20that%20is%20supposed%20to%20be%20managing%20this.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETheir%20intent%20to%20do%20a%20cool%20thing%20and%20move%20some%20new%20Cameras%20is%20turning%20out%20to%20be%20just%20another%20black%20eye.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20wonder%20what%20is%20really%20going%20on%20inside%20that%20company%20on%20a%20day%20to%20day%20basis%20that%20is%20making%20it%20so%20hard%20for%20them%20to%20succeed...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20had%20watched%20the%20whole%20Karma%20disaster%20unfold%2C%20all%20the%20while%20just%20wishing%20that%20thing%20would%20be%20a%20smash%20hit%20and%20now%2C%20to%20be%20honest%2C%20I'll%20most%20likely%20be%20going%20with%20a%20DJI%20product%20instead%2C%20just%20because%20of%20how%20deeply%20GoPro%20has%20rocked%20my%20confidence%20level%20in%20them.%20%26nbsp%3BThis%20issue%20is%20obviously%20not%20making%20it%20up%20the%20ladder%20to%20someone%20in%20management%20who%20can%20light%20a%20fire%20under%20folks%20to%20get%20it%20fixed.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41831%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41831%22%20slang%3D%22en-US%22%3E%3CP%3EWhat%20I%20find%20frustrating%20is%20that%20there%20is%20no%20way%20to%20%22escalte%20the%20status%22%20of%20the%20request%20to%20speak%20with%20a%20supervisor.%20%26nbsp%3BI%20have%20called%20at%20least%20five%20times%2C%20recieved%204%20corrupt%20return%20labels%20(a%20second%20order%20I%20am%20now%20helping%20with%20has%20recieved%202--however%20it%20looks%20like%20the%20second%20amera%20will%20not%20arrive%20before%20their%20trip%20to%20Africa).%20%26nbsp%3BI%20understand%20there%20is%20a%20problem%2C%20and%20I%20am%20sympathetic%20that%20there%20is%20a%20glitch%20somewhere%20in%20the%20Matrix.%20%26nbsp%3BBut%20not%26nbsp%3Bgiving%20a%20professional%20photographer%2C%20or%20any%20customer%20for%20that%20matter%2C%26nbsp%3Bwilling%20to%20shell%20out%20%24600%2B%20for%20two%20cameras%20and%20a%20few%20accessories%20access%20to%20an%20individual%20with%20the%20power%20to%20help%20resolve%20the%20situation%20is%20utterly%20ridiculous.%20%26nbsp%3BI%20reccently%20had%20a%20problem%20with%20a%20Nespresso%20machine%2C%20they%20not%20only%20sent%20me%20a%20pre-paid%20return%20label%2C%20they%20sent%20me%20a%20loaner%20machine%20free%20of%20charge%20to%20use%20while%20mine%20is%20being%20repaired.%20%26nbsp%3BWell%2C%20guess%20what%20my%20go%20to%20wedding%20gift%20for%20people%20is%20now...a%20Nespresso%20machine.%20%26nbsp%3BGood%20customer%20service%20secures%20loyalty.%20%26nbsp%3BThis%20is%20getting%20beyond%20ridiculous%2C%20it%20is%20taking%20over%20a%20week%20to%20get%20a%20label%20to%20people.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41860%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41860%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20thing%20here.%20No%20luck.%20Its%20been%20over%20a%20week.%20Supposed%20to%20use%20it%20for%20a%20trip%20to%20Hawaii.%20Just%20ended%20cancelling%20my%20order.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41862%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41862%22%20slang%3D%22en-US%22%3EThe%20saddest%20thing%20with%20this%20is%20there%20is%20a%20simple%20solution%20to%20the%20shipping%20label%20problem...%20send%20people%20the%20merchandise%20they're%20paying%20for%20prior%20to%20receiving%20the%20trade%20in.%20That%20takes%20the%20customer%20pain%20out%20of%20whatever%20IT%20issues%20they%20are%20having%20and%20makes%20us%20happy.%20If%20some%20percentage%20of%20people%20never%20send%20in%20their%20trade%20ins%20just%20eat%20that%20cost%20and%20keep%20your%20customers%20happy.As%20an%20owner%20of%203%20GoPros%20and%20many%20peripherals%20as%20well%20as%20a%20stock%20holder%20this%20is%20super%20dissapoimting%20when%20the%20solution%20is%20so%20simple.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41866%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41866%22%20slang%3D%22en-US%22%3E%3CP%3EEXACTLY!%20%26nbsp%3BFor%20people%20who%20reached%20out%20with%20an%20issue%2C%20ship%20the%20new%20camera%20and%20the%20pre-printed%20return%20label%20out%20now.%20%26nbsp%3BTell%20people%20to%20use%20the%20same%20box%20and%20ship%20the%20old%20one%20back%2C%20that%20is%20a%20very%20green%20option%20for%20people%20who%20love%20the%20outdoors%20(think%20GoPro%20users).%20%26nbsp%3BFailure%20to%20do%20so%20in%2030%20days%20will%20result%20in%20a%20%24100%20charge.%26nbsp%3BOffer%20solutions%20or%20work%20arounds.%20%26nbsp%3BI%20offered%20to%20pay%20the%20shipping%20myself%2C%20they%20replied%20%22The%20process%20needs%20to%20have%20our%20label%20on%20your%20shipment.%22%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41903%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41903%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20problem%20here.%20Placed%20the%20order%20on%20Apr.%2017%20as%20of%20Apr.20%20no%20shipping%20label.%20Several%20calls%20and%20emails%20to%20GoPro%20customer%20service%2C%20but%20the%20same%20lip%20service%20as%20everyone%20else.%20%26nbsp%3BI%20contacted%20Fedex%20to%20see%20if%20anything%20could%20be%20wrong%20on%20their%20end%2C%20but%20they%20knew%20nothing%20about%20the%20program%20or%20a%20shipping%20label%20problem%2C%20they're%20just%20the%20shipper.%20I'm%20beginning%20to%20wonder%20if%20the%20response%20to%20the%20program%20was%20larger%20than%20GoPro%20imagined%20it%20would%20be%20and%20now%20they%20are%20wondering%20how%20they%20are%20going%20to%20cover%20all%20the%20%24100%20checks.%20I'm%20beginning%20to%20think%20our%20shipping%20labels%20will%20not%20be%20coming%2C%20period.%20The%20program%20period%20will%20pass%20and%20we%20will%20all%20be%20out%20of%20luck.%20Anyone%20smell%20a%20fraud%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41926%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41926%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20issue%20here.%20Ordered%20on%20the%2011th.%20What%20irritates%20me%20is%20they%20keep%20acting%20like%20I%20am%20the%20only%20person%20having%20issues.%20They%20tell%20me%20it%20is%20my%20fault%20for%20using%20outlook%20and%20that%20they%20will%20never%20be%20able%20to%20send%20the%20FedEx%20lable%20to%20my%20original%20address.%20Suggest%20I%20have%20the%20email%20sent%20to%20a%20freind.%20%26nbsp%3BI%20get%20a%20gmail%20email%20account%2C%20made%20them%20happy.%20%26nbsp%3Bheyy%20send%20the%20email%20to%20the%20old%20account.%20%26nbsp%3B5%20tries%20to%20get%20it%20corrected%2C%20They%20can%20no%20longer%20send%20it%20to%20a%20new%20email%2C%20only%20the%20old%20one%20which%20does%20not%20work.%20%26nbsp%3BNow%20I%20told%20to%20just%20be%20patient%20it%20will%20be%20corrected%20soon.%20In%20the%20mean%20time%20%26nbsp%3BI%20will%20not%20have%20the%20camera%20in%20time%20for%20the%20kayak%20trip%20I%20wanted%20it%20for.%20%26nbsp%3BI%20asked%20for%20an%20RMA%20numebr%20and%20the%20address%20to%20ship%20it%2C%20don't%20need%20FedEx.%20%26nbsp%3BCan't%20do%20that%2C%20their%20process%20requires%20the%20FedEx%20label.%20.I%20say%20ship%20the%20cameras.%20%26nbsp%3B%20Include%20the%20FedEx%20return%20label%20in%20the%20box.%20%26nbsp%3BIf%20they%20never%20receive%20the%20old%20camera%20charge%20me%20the%20extra%20hundred.%20Better%20yet%2C%20they%20are%20just%20going%20to%20recycle%20the%20old%20camera%20so%20just%20don't%20worry%20about%20it.%20It%20would%20be%20better%20for%20them%20if%20we%20were%20allowed%20to%20give%20the%20old%20camera%20to%20someone.%20It%20is%20real%20recycling%2C%20who%20knows%20the%20new%20owner%20may%20love%20it%20and%20want%20the%20latest%20GoPro%20just%20like%20we%20do.%20%26nbsp%3BThey%20need%20to%20take%20a%20big%20negative%20and%20find%20a%20way%20to%20make%20a%20positive.%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41929%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41929%22%20slang%3D%22en-US%22%3E%3CP%3EThey%20told%20me%20the%20same%20thing%20about%20my%20Yahoo%20account.%20I%20am%20just%20going%20to%20feed%20them%20all%20the%20rope%20they%20want.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41934%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41934%22%20slang%3D%22en-US%22%3E%3CP%3EI%20doubt%20they%20will%20charge%20your%20card%20until%20they%20ship%20the%20camera%2C%20so%20I%20am%20not%20sure%20it%20is%20fraud%2C%20really%20bad%20service%2C%20but%20not%20fraud.%20I%20am%20not%20a%20lawyer%2C%20could%20be%20wrong.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41935%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41935%22%20slang%3D%22en-US%22%3EThey%20advertised%20the%20offer.%20No%20different%20than%20any%20other%20ad%2C%20vehicle%20promo%20or%20advertised%20price%20on%20Amazon.%20Once%20it's%20posted%20they're%20on%20the%20hook.%20Money%20does%20not%20have%20to%20change%20hands.%20If%20they%20charged%20your%20card%20and%20failed%20to%20deliver%20it%20would%20be%20obtaining%20money%20under%20a%20false%20pretense.%20They%20are%20IT%20people%2C%20not%20people%20people.%20Having%20their%20little%20reps%20from%20Panama%20read%20from%20a%20script%20to%20us%20won't%20fly.%20This%20is%20a%20very%20simple%20prob%20to%20fix.%20They%20know%20all%20of%20us%20through%20our%20accounts%2C%20just%20charge%20our%20cards%20and%20ship%20the%20new%20cameras.%20Include%20a%20return%20label%20in%20the%20box.%20In%20the%20long%20run%20it%20would%20be%20way%20less%20costly%20than%20the%20path%20they%20are%20headed%20down.%20I%20really%20don't%20believe%20they%20have%20any%20intention%20of%20honoring%20their%20offer.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41938%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41938%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20on%20the%20same%20boat%2C%20I%20called%20support%202x%20about%20the%20no%20attachment%20in%20the%20email%20for%20the%20fedex%20return%20label.%20%26nbsp%3BAt%20both%20times%20the%20make%20it%20sound%20like%20the%20problem%20is%20at%20my%20end%2C%20I%20have%203%20orders%20and%20the%20website%20states%20a%202%20day%20delivery.%20%26nbsp%3BMy%20oldest%20order%20was%204%2F12%2F17.%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECome%20on%20GoPro%2C%20are%20you%20just%20looking%20for%20extra%20funding%20from%20people%20like%20me%20without%20delivering%20any%20items...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EErwin%20Tan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41940%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41940%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20is%20ridiculous.%20They%20know%20that%20they%20sent%20out%20broken%20labels%2C%20so%20just%20send%20everyone%20updated%20labels%20through%20email!24%2F7%20chat%20has%20been%20'Closed'%20every%20time%20I've%20tried%20to%20use%20it...%20I'm%20not%20entirely%20sure%20if%20they%20know%20what%20%2224x7%22%20actually%20means.No%20response%20via%20Twitter%2C%20we'll%20see%20if%20anyone%20on%20their%20Facbeook%20page%20replies.I%20don't%20even%20care%20about%20them%20paying%20for%20shipping%2C%20I'll%20just%20mail%20teh%20**bleep**%20thing%20back%20myself%20if%20they%20send%20me%20the%20address%20and%20an%20RMA%20number!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42028%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42028%22%20slang%3D%22en-US%22%3E%3CP%3EI%20won't%20go%20into%20details.%20I'll%20just%20say%20me%20too%2C%20corrupted%20labels%2C%203%20phone%20calls%20and%20counting%2C%20same%20beautifually%20scripted%20responses%2C%2024%2F7%20chat%20is%20always%20closed%2C%20no%20resolution.%20It's%20interesting%2C%20I%20was%20a%20bit%20of%20a%20Johnny%20come%20lately%20to%20this%20program%2C%20I%20ordered%20on%20the%2016th%20and%20still%26nbsp%3Breceived%20corrupted%20labels%2C%20they%20already%20had%20a%20week%20to%20resolve%20what%20seems%20to%20me%2C%20a%20simple%20problem.%20They%20haven't%20charged%20my%20card%20yet.%20I%20pressed%20a%20bit%20on%20todays%20phone%20call%20and%20they%20promised%20new%20labels%20within%20an%20hour%2C%20then%20when%20pressed%20further...within%2024%20hours.%20I%20told%20them%20rest%20assured%20I'd%20be%20on%20the%20phone%20in%20an%20hour%2C%20and%20in%2024%20hours%20if%20I%20didn't%20have%20a%20label.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20also%20been%20wondering%20if%20GoPro%20intends%20to%20honor%20this%20program%20at%20all.%20Go%20pro%20is%20Hollywood's%20darling%2C%20there%20are%20literally%20thousands%20upon%20thousands%20of%20GoPros%20out%20there%20on%20reality%20TV.%20I%20personlly%20own%203%20of%20them%20(two%20to%20be%20traded%20on%20this%20program)%20Maybe%20the%20response%20has%20been%20overwhelming%20and%20like%20someone%20already%20said%2C%20maybe%20they%20are%20wondering%20how%20they're%20going%20to%20cover%20all%20of%20these%20%24100%20checks.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42050%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42050%22%20slang%3D%22en-US%22%3E%3CP%3EOrdered%201%20the%2012th%20and%201%20the%2019th%20still%20same%20comments%20when%20calling%20support%2C%20starting%20to%20wonder%20if%20GoPro%20is%20going%20down.%20Very%20unprofessional.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eprobably%20moving%20on%20from%20GoPro%20%26amp%3B%20selling%20my%204%20on%20eBay%20for%20more%20money%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42109%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42109%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20thing%20for%20me.%20%26nbsp%3BI%20love%20how%20they%20act%20like%20I'm%20the%20only%20one%20when%20I've%20called%20multiple%20times.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42120%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42120%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20issue%20here.%26nbsp%3B%20I%20am%20now%20waiting%20on%20my%203rd%20label.%26nbsp%3B%20I%20already%20own%20a%20Hero%205%20and%20I%20just%20bought%20a%20Karma.%26nbsp%3B%20I%20am%20very%20disappointed%20in%20GoPro's%20inability%20to%20quickly%20fix%20this%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42175%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42175%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20problem.%20The%20return%20label%20is%20an%20empty%20file.%20So%20frustrating.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42176%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42176%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Jeff%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20ordered%20Hero%205%20black%20using%20tradeIn%20program%20but%20the%20return%20label%20sent%20to%20me%20is%20a%20corrupt%20file%2Fempty%20file.%20I%20cannot%20open%20it.%20Now%20I%20am%20going%20on%20a%20vacation%20starting%20May%204th%20and%20hoping%20that%20I%20will%20have%20no%20problem%20with%20ordering%2Fshipping.%20The%20chat%20support%20is%20always%20closed.%20I%20am%20very%20frustrated%20by%20my%20experience.%20My%20order%23%20is%26nbsp%3BNA01040020.%20Can%20you%20help%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42193%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42193%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20issue%20as%20reported%20here%3B%20no%20need%20to%20repeat%20my%20story%20as%20it%20is%20identical%20in%20the%20threads%20here.%20%26nbsp%3BBut%20I%20do%20think%20the%20company%20is%20on%20the%20outs%20after%20this%20disaster.%20%26nbsp%3BCustomers%20will%20only%20put%20up%20with%20so%20much%20before%20abandoning%20ship.%20%26nbsp%3BSomeone%20from%20the%20company%20needs%20to%20make%20a%20statement%20regarding%20the%20status%20of%20this%20problem%20and%20when%20a%20fix%20is%20expected.%20%26nbsp%3BI%20have%20purchased%20all%20GoPro%20models%20since%20the%20beginning%20and%20I%20am%20disheartened%20by%20the%20deterioration%20in%20their%20customer%20service.%20%26nbsp%3BThe%20Karma%20is%20dead%20in%20the%20water%2C%20killed%20by%20DJI%20before%20its%20launch.%20%26nbsp%3BThe%20current%20issue%20with%20the%20shipping%20labels%20has%20eroded%20all%20my%20confidence%20in%20the%20company.%20%26nbsp%3BI'll%20give%20them%20a%20few%20more%20days%20then%20brave%20the%20long%20wait%20to%20get%20a%20customer%20service%20rep%20to%20cancel%20the%20order.%20%26nbsp%3BShame%20on%20you%20GoPro!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42196%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42196%22%20slang%3D%22en-US%22%3E%3CP%3EAs%20I've%20stated%20in%20previous%20threads%20I%20really%20don't%20think%20help%20is%20on%20the%20way.%20The%20customer%20service%20reps%20we%20get%20to%20talk%20with%20are%20in%20the%20Philippines.%20When%20asked%20to%20speak%20with%20someone%20in%20the%20corporate%20office%20they%20just%20throw%20up%20the%20Trump%20wall%20and%20play%20blocking%20guard.%20The%20only%20way%20to%20speak%20with%20the%20folks%20in%20charge%20is%20with%20a%20subpoena%20I%20suppose%2C%20maybe%20at%20a%20deposition.%20I%20own%20Canon%20DSLR's%20and%20have%20had%20on%20occasion%20the%20need%20to%20speak%20with%20customer%20service.%20What%20a%20contrast%20to%20this%20GoPro%20experience.%20They%20are%20here%20in%20the%20states%2C%20very%20knowledgeable%2C%20you%20can%20tell%20they%20are%20not%20reading%20from%20a%20script%20and%20they%20are%20never%20in%20a%20hurry%20to%20get%20you%20off%20the%20phone.%20I%20REALLY%20wish%20they%20would%20get%20into%20this%20market.%20If%20they%20did%20this%20GoPro%20trash%20would%20go%20where%20it%20belongs%2C%20in%20the%20trash.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42207%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42207%22%20slang%3D%22en-US%22%3EI%20was%20able%20to%20print%20my%20shipping%20label%2C%20and%20dropped%20off%20the%20old%20hero%20at%20FedEx.%20The%20worker%20knew%20it%20was%20for%20the%20GoPro%20tradeup%20program%2C%20so%20there%20must%20be%20others%20out%20there%20having%20some%20success%20printing%20labels.%20My%20old%20GoPro%20arrived%20at%20the%20Riverside%20CA%20facility%20on%20Friday%20and%20I'm%20hoping%20my%20new%20camera%20ships%20soon.%20GoPro%20said%20it%20may%20take%20up%20to%2014%20days.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42208%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42208%22%20slang%3D%22en-US%22%3E%3CP%3EWell%2C%20at%20least%20it%20looks%20like%20they're%20honoring%20the%20program%20then.%20I%20still%20can't%20figure%20out%20why%20issuing%20replacement%20labels%20for%20those%20with%20corrupted%20labels%20could%20be%20so%20hard.%20The%20labels%20are%20only%20going%20to%20one%20place%2C%20GoPro%2C%20they%20are%20only%20coming%20from%20one%20place%2C%20you.%20So%20it's%20not%20like%20you%20can%20use%20the%20label%20for%20something%20else%2C%20and%20I'm%20guessing%20they%20don't%20get%20charged%20unless%20the%20label%20is%20used%2C%20yet%20when%20I%20contact%20%22customer%20service%22%2C%20and%20I%20use%20that%20term%20in%20the%20loosest%20sense%2C%20they%20have%20no%20solution%20and%20just%20read%20the%20script%2C%20several%20here%20are%202%20weeks%20into%20this%20fiasco%2C%20seems%20like%20an%20inordinate%20amount%20of%20time%20to%20fix%20this%20problem.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42233%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42233%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F24584%22%20target%3D%22_blank%22%3E%40redrockoutdoors%3C%2FA%3E%20wrote%3A%3CBR%20%2F%3E%3CP%3EI%20placed%20my%20%22Trade-Up%22%20order%20on%20the%2011th%20of%20April.%20%26nbsp%3BI%20got%20an%20email%20from%20the%20system%20saying%20that%20I'd%20be%20getting%20an%20email%20with%20the%20shipping%20label%20to%20return%20my%20old%20GoPro%20camera%20with%20within%20an%20hour.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENo%20email%20so%20on%20the%2014th%20I%20called%20into%20the%20support%20line.%20%26nbsp%3BThe%20rep%20I%20got%20was%20very%20good%20at%20reading%20his%20support%20%22script%22%2C%20expressing%20how%20sorry%20he%20was%20that%20I%20was%20having%20the%20issue.%20%26nbsp%3BBasically%2C%20he%20said%20that%20they%20were%20very%20busy%20with%20a%20lot%20of%20these%20upgrade%20orders%20and%20would%20be%20sending%20out%20the%20email%20soon.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20did%20get%20an%20email%20later%20that%20day%20with%20what%20was%20supposed%20to%20be%20a%20return%20shipping%20label%20attached.%20%26nbsp%3BThe%20attachment%20was%20a%20PNG%20file%20that%20had%20no%20data%20in%20it.%20%26nbsp%3BAnd%20of%20course%2C%20the%20email%20comes%20from%20%22noreplay%40gopro.com%22%20so%20you%20can't%20reply%20back%20and%20say%20%22hey%20the%20file%20is%20corrupt%22%20so%20I%20had%20to%20call%20into%20support%20again.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESecond%20person%20said%20%22Oh%2C%20very%20sorry%20your%20having%20this%20issue%22%20and%20reported%20that%20a%20ticket%20would%20be%20opened%20alerting%20someone%20that%20the%20shipping%20label%20attachment%20was%20corrupt.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EToday%2C%20(19th)%20I%20get%20another%20email%20with%20an%20attachment%20that%20is%20at%20least%20named%20%22shippinglabel.png%22%20but%20it's%20also%20an%20empty%20file%20just%20like%20the%20first%20one.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECalled%20support%20again%20(I've%20tried%20the%20chat%20function%20on%20the%20website%2C%20but%20have%20never%20found%20a%20time%20when%20a%20chat%20rep%20was%20available)%20and%20got%20tired%20of%20holding%20so%20I%20did%20the%20%22call%20me%20back%22%20thing.%20%26nbsp%3BStill%20waiting%20for%20a%20callback.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20want%20SO%20badly%20for%20GoPro%20to%20get%20their%20act%20together!!!%20%26nbsp%3BI%20love%20the%20camera's%20and%20I%20own%20some%20GoPro%20stock%20(taken%20a%20bath%20on%20that%20so%20far%20but%20maybe%20someday%20it%20will%20be%20worth%20what%20I%20paid%20for%20it)%2C%20but%20they%20just%20can't%20seem%20to%20get%20it%20together.%20%26nbsp%3BOr%20am%20I%20the%20only%20one%20having%20issues%20with%20an%20upgrade%20order%3F%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%3CSPAN%3EI've%20had%20the%20same%20problem%20with%20thew%20trade%20up%20program.%20%26nbsp%3BYou'd%20think%20that%20before%20launch%20of%20the%20program%2C%20they%20would%20have%20verified%20everything%20worked%20fine.%20%26nbsp%3BAuthroized%20the%20trade%20up%20April%2012%20and%20provided%20my%20charge%20card%20information.%20%26nbsp%3BNever%20gto%20the%20label%2C%20several%20emails%20have%20gone%20back%20and%20forth%20with%20reps%20-%20April%2013%2C%20April%2014%2C%20April%2017%2C%20April%2018%2C%20April%2019%2C%20and%20April%2020.%20%26nbsp%3BOnbody%20can%20explain%20what%20going%20on%20at%20GoPro%2C%20I'd%20really%20this%20program%20to%20work%20for%20them.%20%26nbsp%3BI%20even%20told%20them%20to%20send%20me%20the%20Hero5%20Black%20with%20the%20return%20label%20within%20the%20box%20and%20I'd%20use%20that%20to%20return%20my%20Hero%204%20Silver%2C%20I%20didn't%20they%20could%20charge%20my%20crad%20the%20entore%20amount.%20%26nbsp%3BMy%20last%20email%20to%20them%20if%20they%20don't%20get%20me%20the%20label%2C%20Hero%205%20Black%20or%20additional%20financial%20discounts%2C%20they%20could%20canel%20my%20trade%20up.%20%26nbsp%3BCome%20on%20GoPro%2C%20you'r%20too%20good%20a%20company%20to%20let%20this%20become%20your%20demise.%3C%2FSPAN%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42238%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42238%22%20slang%3D%22en-US%22%3E%3CP%3EHere%20you%20go%20GoPro%2C%20I%20have%20written%20it%20for%20you...it%20shoudln't%20take%20a%2013%20days%20to%20fix%20this...Feel%20free%20to%20cut%20what%20I%20have%20written%20and%20paste%20and%20deliver%20it%20via%20FedEx%20with%20my%20order%20and%20include%20the%20return%20label%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CEM%3EDear%20valued%20GoPro%20Customer%3A%3C%2FEM%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CEM%3EWe%20are%20sorry%20for%20inconvenice%20you%20have%20expereiced%20with%20our%20Hero5%20Trade%20Up%20program.%26nbsp%3B%3C%2FEM%3E%3CEM%3EDue%20to%20an%20unforseen%20technical%20error%20on%20our%20end%2C%20we%20were%20not%20able%20to%20send%20out%20the%20FedEx%20return%20labels%20to%20individual%20customers%20as%20we%20expected.%20We%20are%20sorry%20for%20any%20inconvenience%20or%20delays%20you%20may%20have%20experienced.So%2C%20instead%20we%20are%20sending%20you%20your%20new%20Hero5%20GoPro%20camera%20and%20including%20a%20prepaid%20label%20with%20which%20you%20can%20return%20your%20older%20model%2C%20using%20this%20same%20box.%20Like%20most%20GoPro%20users%2C%20you%20are%20most%20likely%20an%20outdoor%20enthusiast%2C%20so%20this%20solution%20not%20only%20works%20around%20our%20technical%20issues%2C%20but%20also%20is%20a%20greener%20solution%20than%20the%20one%20we%20originally%20proposed.%20Please%20return%20your%20older%20GoPro%20camera%20in%20the%20next%2030%20days%2C%20or%20we%20will%20have%20to%20charge%20you%20the%20%24100%20that%20you%20were%20credited%20on%20your%20purchase.%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E%26nbsp%3B%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3EAgain%2C%20we%20are%20very%20sorry%20for%20any%20inconvenience%20and%20apologize%20for%20the%20delay%20in%20shipping%20you%20your%20order.%20Please%20know%20that%20GoPro%20values%20your%20business%20and%20we%20hope%20you%20enjoy%20your%20Hero5.%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E%26nbsp%3B%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3EThank%20you%2C%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3ENick%20Woodman%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3ECEO%20GoPro%3C%2FEM%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42254%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42254%22%20slang%3D%22en-US%22%3E%3CP%3EAgree!!!%20THAT%20%26nbsp%3Bis%20how%20you%20fix%20this!!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42255%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42255%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20Nick%2C%3C%2FP%3E%3CP%3EThis%20solution%20you%20made%20for%20this%20other%20customer%20is%20the%20same%20one%20I've%20been%20trying%20to%20pound%20into%20your%20customer%20service%20agents.%20You%20have%20all%20my%20account%20information%2C%20my%20phone%20number%20and%20my%20credit%20cars%20info.%20My%20order%20number%20is%20NA01034403.%20Would%20you%20please%20do%20the%20same%20for%20me%3F%20Just%20charge%20my%20card%2C%20ship%20the%20camera%2C%20enclose%20the%20return%20shipping%20label%20and%20I%20would%20be%20more%20than%20delighted%20to%20return%20my%20old%20Hero%20one.%20If%20for%20some%20insane%20reason%20I%20flake%20or%20die%20just%20charge%20my%20card%20the%20additional%20%24100.%3C%2FP%3E%3CP%3EThanks%20in%20advance.%3C%2FP%3E%3CP%3EMike%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42258%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42258%22%20slang%3D%22en-US%22%3E%3CP%3EYep%2C%20I%20just%20got%20stuck%20in%20this%20spiders%20web%20too...%3C%2FP%3E%3CP%3Espoke%20with%20a%20rep%2C%20gave%20them%20a%20new%20email%20address%20to%20send%20to%2C%20and%20nothing...%3C%2FP%3E%3CP%3EThey%20have%20a%20willing%2Fpaying%20customer%2C%20and%20yet%20their%20system%20stands%20in%20the%20way%20of%20closing%20the%20deal.%3C%2FP%3E%3CP%3EI%20can%20only%20hope%20they%20work%20it%20out...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42259%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42259%22%20slang%3D%22en-US%22%3E%3CP%3EUh...steven%20wrote%20that%20ironically.%20%26nbsp%3BEven%20helpfully.%20%26nbsp%3BBut%20not%20historically.%20%26nbsp%3BNobody%20has%20recieved%20that%20letter%20from%20GoPro.%20%26nbsp%3BRead%20it%20again.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42260%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42260%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20in%20the%20same%20boat%2C%20I%20have%20tried%20calling%20twice%20and%20each%20time%20I%20am%20told%20it%20is%20an%20issue%20with%20my%20email%20address%2C%20so%20I%20have%20given%20first%20a%20hotmail%20account%20(it%20not%20receieved%20any%20goPro%20email%20in%20the%20week%20I%20waited%20till%20I%20called%20in%20the%202nd%20time)%20and%20the%20last%20time%20a%20gmail%20account%20(and%20it%20has%20not%20recieved%20a%20gopro%20email%20either).%20%26nbsp%3BI%20think%20the%20only%20way%20to%20make%20them%20pay%20attention%20to%20this%20is%20to%20cancel%20the%20order%2C%20which%20will%20be%20my%20course%20of%20action%20on%20my%203rd%20call.%26nbsp%3B%3C%2FP%3E%3CP%3ESending%20an%20email%20with%20a%20fedex%20label%20is%20not%20rocket%20science%2C%20heck%20DirecTV%20has%20sent%20them%20multiple%20times%20without%20fail%20to%20me%20(and%20they%20really%20can't%20do%20anything%20else%20right).%20%26nbsp%3B%20This%20upgrade%20transaction%20for%20me%20was%20an%20impulse%20buy%2C%20but%202%20weeks%20after%20the%20impulse%2C%20I%20am%20thinking%20this%20is%20an%20omen%20to%20cancel%20the%20order.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42262%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42262%22%20slang%3D%22en-US%22%3EYes%20the%20letter%20above%20was%20written%20by%20me%20just%20showing%20a%20possible%20solution%20and%20how%20easy%20it%20would%20be%20to%20Make%20an%20effort%20to%20speak%20to%20paying%20customers.%20I%20did%20not%20receive%20that%20email.%20I%20simply%20wrote%20a%20fictitious%20letter%20to%20show%20how%20easy%20it%20would%20be%20to%20reach%20out%20to%20customers%20and%20show%20GoPros%20desire%20to%20rectify%20the%20situation.%20I'm%20sorry%20if%20I%20caused%20confusion.%20Not%20that%20this%20whole%20process%20hasn't%20been%20confusing%20enough.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42264%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42264%22%20slang%3D%22en-US%22%3E%3CP%3E%40I%20suggest%20everyone%20who%20is%20having%20this%20problem%2C%20and%20anyone%20else%20who%20cares%2C%20go%20public%20on%20social%20media%20by%20calling%20out%26nbsp%3B%40GoPro%20for%20this%20terrible%20handling.%20%26nbsp%3BLet%20the%20market%20put%20pressure%20on%20them%20to%20step%20up.%20%26nbsp%3BI've%20always%20been%20such%20a%20fan%2C%20but%20this%20is%20very%20telling%20about%20the%20company.%20%26nbsp%3BProbably%20going%20to%20have%20to%20check%20out%20Garmin.%20%26nbsp%3BI've%20tweeted%20already%2C%20and%20linked%20to%20this%20thread.%20%26nbsp%3BShameful%20handling.%20%26nbsp%3BAfter%20my%20third%20call%2C%20they're%20now%20just%20ignoring%20me.%20%26nbsp%3BWon't%20even%20try%20sending%20it%20anymore%20(first%20two%20tries%20were%20zero%20byte%20files).%20%26nbsp%3BAnd%20please%20tell%20my%20why%20there%20is%20a%20chat%20link%20on%20the%20support%20site%3F%20%26nbsp%3BReally%20shameful.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42266%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42266%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20stepping%20up%20Steve.%20I%20should%20have%20known%20that%20GoPro%20didn't%20have%20the%20brains%2C%20balls%20or%20customer%20loyalty%20to%20resolve%20this%20problem%20with%20the%20thimble%20full%20of%20common%20sense%20that%20your%20original%20post%20displayed.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42269%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42269%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20here%2C%20hope%20their%20Hero5%20works%20better%20then%20service.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42315%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42315%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20for%20info.%20I%20just%20went%20on%20the%20GoPro%20site%20and%20did%20an%20order%20status%20check%20using%20my%20email%2C%20zip%20code%20and%20order%20number.%20The%20system%20now%20can't%20find%20my%20original%20trade%20up%20order.%20Hmmm.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42319%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42319%22%20slang%3D%22en-US%22%3E%3CP%3EI%20suspect%20what%20is%20happening%20here%20is%20the%20retailers%20are%20trying%20to%20sell%20the%20Hero%205%20Black%20for%20%24375%20and%20up%20are%20being%20hurt%20by%20this%20promotion%20and%20have%20sent%20nasty%20grams%20and%20shock%20waves%20to%20the%20powers-to-be%20at%20GoPro.%20%26nbsp%3BI'm%20sure%20these%20various%20retailers%20have%20flexed%20their%20buying%20muscles%2C%20indicating%26nbsp%3Bthat%20if%20the%20company%20continues%20this%20promotion%2C%20they%20will%20be%20sending%20back%20all%20the%20Hero%205's%20they%20have%20in%20stock%20and%20more%20than%20likely%20never%20carry%20the%20brand%20again.%20%26nbsp%3B%20I%20further%20suspect%20that%20GoPro%20gave%20into%20the%20retailer%20complaints%20and%20shut%20the%20program%20down.%20%26nbsp%3BThat's%20the%20only%20theory%26nbsp%3Bthat%20makes%20sense%20here%20-%20what%20say%20you%20GoPro%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42355%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42355%22%20slang%3D%22en-US%22%3E%3CP%3EIt's%20a%20possibility%20that%20GoPro%20took%20some%20heat%20by%20underselling%20their%20dealers%2C%20although%20I%20did%20check%20with%20REI%20and%20Best%20Buy%20in%20my%20town%20and%20they%20both%20were%20unaware%20of%20the%20program.%20It%20is%20possible%20that%20their%20corporate%20offices%20were%20dealing%20with%20it%20at%20a%20pay%20level%20higher%20than%20theirs.%20The%20fix%20is%20still%20easy.%20Take%20your%20old%20camera%20to%20an%20authorized%20dealer%2C%20trade%20it%20in%20on%20a%20Hero%205%20and%20get%20the%20discount.%20When%20the%20dealer%20blows%20through%20their%20inventory%20they%20package%20all%20the%20old%20cameras%20with%20a%20proof%20of%20sale%20for%20each%20trade%20and%20ship%20one%20box%20back%20to%20GoPro%20for%20their%20%24100%20rebate%20each.%3C%2FP%3E%3CP%3EThis%20way%20the%20dealers%20won't%20get%20undersold%20and%20they%20have%20an%20opportunity%20to%20sell%20accessories.%20Additionally%2C%20GoPro%20isn't%20paying%20for%20shipping%20on%20each%20individual%20transaction.%3C%2FP%3E%3CP%3EThere%20are%20far%20too%20many%20simple%2C%20logical%20solutions%20to%20this%20disaster%20to%20convince%20me%20that%20GoPro%20hasn't%20trashed%20the%20program.%20There%20are%20two%20threads%20on%20this%20blog%20that%20claim%20to%20have%20received%20their%20labels%2C%20but%20there%20is%20no%20way%20to%20authenticate%20that%20information.%3C%2FP%3E%3CP%3EWithin%20the%20last%20hour%20I%20just%20received%20an%20email%20(computer%20generated%20I'm%20sure)%20from%20GoPro%20customer%20service%20asking%20if%20I%20received%20my%20label%20and%20if%20all%20was%20good.%20I've%20got%20nothing%20from%20GoPro%20and%20if%20Canon%20were%20in%20the%20sport%20cam%20business%20you%20wouldn't%20be%20reading%20this%20I'm%20sure.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42361%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42361%22%20slang%3D%22en-US%22%3E%3CP%3EI%20contacted%20GoPro%20support%20this%20afternoon%20as%20I%20was%20going%20to%20trade%20in%20my%20old%20one%20for%20a%20new%20one%20and%20the%20person%20I%20spoke%20with%20said%20that%20it%20was%20a%20problem%20with%20the%20people%20using%20outlook%20and%20hotmail.%20He%20said%20the%20issue%20was%20also%20only%20with%20the%20people%20who%20tried%20using%20the%20trade%20up%20program%20initially.%20Has%20anyone%20on%20here%20used%20their%20gmail%20account%20and%20had%20problems%3F%20Any%20feedback%20would%20be%20nice%20as%20I%20am%20hesitant%20about%20doing%20it%20myself%20after%20reading%20everyone's%20posts.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42365%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42365%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20yahoo%20account%2C%20have%20received%20many%20emails%20from%20them%20including%20one%20about%20three%20hours%20ago%20asking%20if%20I%20got%20my%20shipping%20label.%20Thus%20far%20they%20have%20not%20come%20through.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42366%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42366%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20had%20failure%20opening%20with%20yahoo%2C%20gmail%20and%20hotmail.%20%26nbsp%3BI%20did%20get%20an%20email%20from%20somoene%20at%20GoPro%20saying%20they%20would%20have%20some%20information%20Monday%20or%20Tuesday.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42369%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42369%22%20slang%3D%22en-US%22%3E%3CP%3ENice!%20Well%20keep%20me%20posted.%20I%20have%20a%20hard%20time%20believing%20that%20this%20is%20due%20to%20major%20retailers%20such%20as%20Best%20Buy%20stepping%20in.%20This%20sounds%20more%20like%20the%20problem%20that%20they%20said%20it%20was%20with%20the%20email%20providers.%20Has%20anyone%20just%20tried%20the%20whole%20process%20over%20again%20from%20scratch%20with%20their%20gmail%20account%20or%20their%20primary%20email%20provider%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42371%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42371%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20offer%20is%20pretty%20clear%20about%20one%20trade%20up%20per%20customer.%20I%20guess%20one%20would%20have%20to%20cancel%20the%20original%20order%20then%20place%20a%20new%20order.%20I%20think%20that's%20going%20to%20involve%20way%20too%20many%20moving%20parts%20for%20scientists.%20If%20someone%20was%20brave%20enough%20to%20try%20it%20and%20succeed%20I'd%20go%20there%2C%20but%20I%20could%20see%20them%20getting%20the%20wrong%20idea%20about%20you%20trying%20to%20score%20two%20new%20cameras.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42385%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42385%22%20slang%3D%22en-US%22%3E%3CP%3ENot%20true...read%20the%20print%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EWe%E2%80%99ll%20take%20any%20old%20GoPro%2C%20regardless%20of%20condition.%20Water-logged%3F%20Mud-caked%3F%20Pulverized%20lens%3F%20Missing%20components%3F%20Yep%20%E2%80%93%20we%20just%20want%20to%20help%20you%20upgrade%20to%20HERO5%20(which%E2%80%A6wink%2C%20wink%E2%80%A6are%20designed%20specifically%20to%20take%20advantage%20of%20some%20breakthrough%20software%20features%20you%E2%80%99ll%20see%20in%202017).%3CSTRONG%3E%20And%E2%80%A6there%E2%80%99s%20no%20limit%20to%20the%20number%20of%20cameras%20you%20can%20trade%20in!%20For%20each%20old%20GoPro%20you%20send%20us%2C%20we%E2%80%99ll%20hook%20you%20up%20with%20a%20discounted%20HERO5.%3C%2FSTRONG%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EThat%20is%20coming%20straight%20from%20the%20news%20article%20on%20GoPro's%20site.%20I%20suggest%20you%20all%20try%20it%20all%20over%20again%20and%20see%20if%20you%20get%20a%20better%20result%20this%20time.%20I%20am%20going%20to%20do%20it%20myself.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42387%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42387%22%20slang%3D%22en-US%22%3E%3CP%3ESlade....I%20hope%20that%20works%20out%20for%20you.%20Attaching%20shipping%20labels%20to%20emails%20isn't%20something%20that%20was%20invented%20this%20morning.%20Every%20merchant%20who%20sells%20on%20line%20has%20that%20tech%20at%20their%20fingertips.%20That%20GoPro%20can't%20or%20won't%20do%20it%20is%20not%20a%20coincidence.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42390%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42390%22%20slang%3D%22en-US%22%3E%3CP%3EI%20received%20an%20answer%20to%20my%20tweet%20this%20morning%3A%26nbsp%3B%3CSPAN%3EWe're%20working%20on%20the%20labels%2C%20James.%20Hope%20to%20have%20them%20out%20in%20the%20next%20couple%20of%20days.%20Sorry%20for%20the%20delay.%20This%20sounds%20eerily%20familiar%20to%20what%20I've%20heard%20from%20%22customer%20service%22%20twice%20already.%20I%20hope%20I%20see%20something%20soon%2C%20I'm%20not%20holding%20my%20breath.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42394%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42394%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20all%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20just%20placed%20a%20new%20order%20right%20now%2C%20and%20I%20got%20my%20return%20label%20in%20my%20hotmail%20account.%20It%20was%20readable%20and%20printable.%20Gonna%20print%20it%20out%20tomorrow%20and%20ship%20my%20old%20gopro.%20I'll%20let%20you%20all%20know%20how%20that%20goes.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42447%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42447%22%20slang%3D%22en-US%22%3E%3CP%3ESo....I%20placed%20a%20new%20order%20as%20others%20have%20done.%20%26nbsp%3BInstantly%20received%20email%20with%20printable%20shipping%20label..%20So%20Id%20advise%20starting%20from%20scratch.%20%26nbsp%3BThey%20still%20have%20my%20old%20order%20so%20I'll%20cancel%20that.%20%26nbsp%3BStill.....there%20was%20zero%20communication%20from%20GoPro%20about%20this.%20%26nbsp%3BI'm%20done%20with%20them%20after%20this.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42459%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42459%22%20slang%3D%22en-US%22%3E%3CP%3EI%20did%20the%20same%20thing%20(order%20process%20agin)%20and%20also%20received%20a%20printable%20label.%20%26nbsp%3BMine%20went%20out%20today%20via%20FedEx%2C%20I%20hope%20I%20don't%20get%20screwed.%20%26nbsp%3BI%20will%20not%20cancel%20my%20other%20order%20until%20I%20get%20the%20replacment%20camera.%20%26nbsp%3BAlso%2C%20I%20used%20a%20diffrent%20email%20address%20just%20in%20case%20my%20previous%20order%20was%20locked%20in.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42460%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42460%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20here%2C%20placed%20my%20trade-up%20on%2011%20April%20and%20all%20the%20customer%20service%20folks%20can%20tell%20me%20is%20that%20the%20shipping%20labels%20are%20an%20issue.%20Since%20when%20does%20it%20take%20two%20weeks%20to%20generate%20a%20shipping%20label%3F%20How%20does%20GoPro%20deal%20with%20returns%20...%20they%20send%20you%20a%20shipping%20label%2C%20this%20is%20easy%20logistics.%20All%20of%20us%20who%20jumped%20on%20this%20offer%20so%20fast%20and%20have%20only%20dealt%20with%20issues%20since%20should%20get%20another%20%2450%20back!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EKevin%20Hall%3C%2FP%3E%3CP%3E%26nbsp%3Bref%3A_00Do0HJuF._500o0Q6x1b%3Aref%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42472%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42472%22%20slang%3D%22en-US%22%3E%3CP%3EI%20placed%20my%20order%20on%204%2F11%2C%20same%20day%20it%20was%20announced%20and%20also%20have%20recieved%20two%20emails%20with%20corrupt%20labels%20attached.%20%26nbsp%3BI've%20reached%20out%20to%20on-line%20chat%20only%20to%20be%20hit%20with%20run%20around%20replys%2C%20a%20bunch%20of%20%22we%20sorry's%22%2C%20give%20it%20a%20day%20or%20two%2C%20we're%20working%20on%20it%20and%20today%20I%20got%20a%20%22clearly%20we%20upset%20you%22.%20%26nbsp%3BREALLY%20GO%20PRO%3F%20%26nbsp%3BA%20customer%20wants%20to%20buy%20a%20product%20and%20these%20are%20the%20best%20replys%3F%20%26nbsp%3BI'm%20starting%20to%20see%20why%20this%20company%20is%20falling%20from%20grace.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42475%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42475%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20I%20thought%20I%20would%20test%20what%20others%20have%20posted%20to%20try%20a%20whole%20new%20order%20and%20sure%20enough%20everything%20worked%20and%20the%20shipping%20label%20arrived%20in%20my%20email%205%20minutes%20after%20placing%20the%20order.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20I%20have%20to%20wonder%20now%20if%20GoPro%20even%20knows%20there%20is%20a%20problem%20with%20shipping%20labels%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42479%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42479%22%20slang%3D%22en-US%22%3E%3CP%3EYes%2C%20we're%20aware%20of%20the%20issue%20and%20are%20working%20to%20get%20it%20resolved%20as%20quickly%20as%20we%20can.%20I%20don't%20have%20an%20update%2C%20but%20hopefully%20we'll%20have%20more%20info%20in%20the%20next%20couple%20of%20days.%20I'll%20let%20everyone%20know%20as%20soon%20as%20I%20can.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%20for%20your%20patience.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42497%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42497%22%20slang%3D%22en-US%22%3E%3CP%3EGoPro%20is%20set%20to%20release%20earnings%2004%2F27%2F17%20after%20the%20market%20closes.%20%26nbsp%3BThe%20report%20will%20be%20for%20the%20fiscal%20quarter%20ending%20March%202017.%20%26nbsp%3BI%20doubt%20this%20trade%20up%20debacle%20will%20bode%20well%20for%20GoPro.%26nbsp%3B%20Either%20way%2C%20I%20did%20send%20my%20Hero%204%20Silver%20back%20after%20getting%20my%20printed%20label%20and%20My%20hope%20is%20that%20GoPro%20quickly%20turns%20around%20the%20Hero%205%20Black.%26nbsp%3B%20I%20understand%20they%20are%20in%20short%20supply%20as%20of%20this%20writing.%20.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42544%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42544%22%20slang%3D%22en-US%22%3E%3CP%3EI%20too%20received%20the%20original%20blank%20shipping%20label%20attachment.%20I%20waited%20a%20few%20days%2C%20and%20then%20called%20GoPro%20support.%20A%20few%20days%20later%20another%20blank%20shipping%20label%20arrives.%20Now%20today%20my%20credit%20card%20company%20sends%20me%20a%20text%20asking%20if%20I%20made%20a%20purchase%20from%20GoPro.%20Apparently%20GoPro%20has%20charged%20my%20card%20for%20the%20full%20amount.%20I%20didnt%20think%20they%20were%20suppose%20to%20do%20that%20until%20they%20ship%20the%20new%20one%2C%20and%20they%20werent%20going%20to%20ship%20the%20new%20one%20until%20after%20receiving%20the%20old%20one.%20I%20would%20cancel%20the%20order%20and%20try%20again%20after%20hearing%20that%20it%20works%2C%20but%20i%20dont%20want%20to%20be%20screwed%20out%20of%20the%20first%20%24331.99%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42545%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42545%22%20slang%3D%22en-US%22%3E%3CP%3EIt%20has%20been%20over%20five%20business%20days%20and%20three%20calls%20to%20Gopro.%20%26nbsp%3BNothing.%20%26nbsp%3BIt%20is%20telling%2C%20there%20is%20a%20reason%20Woodman%20should%20be%20worried.%20%26nbsp%3BSad.%20%26nbsp%3BWorse%20yet%2C%20the%20customer%20service%20reps%20seem%20clueless.%20%26nbsp%3BIf%20this%20is%20truely%20a%20Fedex%20vendor%20issue%20-%20heres%20an%20idea%3A%20complement%20the%20vendor%20system%2C%20maybe%20DHL%20or%20UPS.%20%26nbsp%3BMaybe%20my%20next%20call%20is%20to%20cancel%20order.%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42559%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42559%22%20slang%3D%22en-US%22%3E%3CP%3EI%20placed%20my%20order%20on%204%2F14.%201st%20email%20arrived%2024%20hours%20later%20with%20blank%20attachments.%20I%20called%20GoPro%20and%20cancelled%20the%20order%20and%20reordered%20per%20the%20customer%20rep's%20instructions.%26nbsp%3B%3C%2FP%3E%3CP%3E24%20hours%20later%20I%20get%20another%20email%20with%20blank%20attachments.%20I%20called%20GoPro%20again%20today%20and%20was%20on%20hold%20for%2020%20minutes.%20I%20finally%20hung%20up%20because%20my%20lunch%20break%20was%20over.%20I%20am%20now%20on%20hold%20again%20and%20it's%20%26nbsp%3Bbeen%2030%20minutes%20and%20counting.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%26nbsp%3Bone%20of%20the%20worst%20customer%20service%20experiences%20I%20have%20ever%20been%20through.%26nbsp%3BAt%20this%20point%20I%20think%20I'll%20just%20cancel%20the%20order%20and%20move%20on.%20That%20is%20if%20they%20ever%20answer%20the%20f***king%20phone.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20believe%20they%20are%20just%20flat%20out%20lying%20to%20their%20customers%20and%20share%20holders%20to%20falsely%20inflate%20their%20quarterly%20sales.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42570%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42570%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20like%20everyone%20else%20in%20this%20forum%2C%20I%20received%20emails%20with%20empty%20files.%20I%20have%20tried%20several%20times%20to%20reach%20an%20%22available%20agent%22%20to%20no%20avail.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20several%20other%20people%20have%20asked%2C%20is%20this%20a%20scam%20or%20is%20GoPro%20just%20being%20overwhelmed%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EEither%20way%2C%20with%20GoPro's%20business%20problems%2C%20this%20looks%20like%20dark%20times%20ahead%20for%20the%20company.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42578%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42578%22%20slang%3D%22en-US%22%3E%3CP%3EI%20was%20waiting%20on%20my%20third%20label%20(first%202%20were%20blank)%20and%20I%20just%20now%20re-ordered%20and%20was%20able%20to%20print%20the%20label.%26nbsp%3B%20GoPro%20support%20has%20both%20my%20email%20and%20my%20phone%20number%20yet%20I%20get%20no%20call%20or%20email%20to%20tell%20me%20the%20problem%20has%20been%20solved%20(solution%20is%20to%20order%20again).%26nbsp%3B%20I%20will%20cancel%20my%20original%20order%20once%20I%20see%20that%20my%20new%20camera%20has%20shipped.%26nbsp%3B%20People%20here%20have%20cause%20to%20be%20angry%2C%20this%20SNAFU%20has%20been%20handled%20poorly.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42585%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42585%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20question%20for%20the%20people%20who%20have%20not%20received%20a%20working%20shipping%20label.%20Has%20GoPro%20charged%20your%20card%20for%20the%20full%20amount%3F%20Is%20that%20amount%20greater%20than%20the%20original%20invoice%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EToday%20GoPro%20charged%20my%20card%20%24331.99%2C%20and%20the%20original%20invoice%20with%20tax%20was%20%24323.99.%20I%20called%20support%20and%20waiting%20almost%20an%20hour%20and%20gave%20up%2C%20they%20havent%20called%20back%20yet.%20How%20do%20I%20cancel%20my%20order%3F%20Should%20I%20dispute%20the%20charge%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42591%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42591%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20issue.%20I%20share%20your%20sentiments%20on%20the%20company%20and%20frustration%20with%20the%20trade%20up%20program.%20I%20also%20received%20an%20email%20saying%20it%20contained%20a%20shipping%20label%20and%20it%20did%20not.%20I%20called%20and%20spoke%20with%20customer%20service%20who%20was%20nice%20and%20apologetic%20but%20not%20empowered%20to%20resolve%20the%20issue.%20So%20I%20wait.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20would%20have%20been%20happier%20if%20they%20shipped%20the%20hero%205%20with%20a%20return%20label%20and%20even%20a%20box%20(like%20gazelle%20does).%20%26nbsp%3BThen%20process%20a%20%24100%20credit%20back%20to%20my%20card%20once%20they%20receive%20my%20old%20camera.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGopro%20made%20what%20appears%20to%20be%20a%20nice%20camera%20(and%20apps%20to%20support%20it%20such%20as%20quik)%20but%20is%20mis-executing%20on%20selling%20it.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42602%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42602%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20now%20followed%20suit%20with%20some%20of%20the%20members%20here%2C%20I%20placed%20my%20orders%20again.%20Bam%2C%20within%2030%20seconds%20I%20had%204%20emails%2C%202%20confirming%20my%20order%20and%20two%20with%20usable%20printable%20labels.%20I%20don't%20know%20what%20happened%20the%20first%20time%2C%20but%20this%20time%2C%20things%20worked%20exactly%20as%20they%20should%20have.%20I%20will%20wade%20through%20the%20wait%20with%20%22customer%20service%22%20tomorrow%20and%20cancel%20the%20original%20orders.%20For%20the%20life%20of%20me%2C%20I%20still%20can't%20figure%20out%20how%20this%20problem%20can%20be%20so%20hard%20to%20rectify.%20I%20think%20I'm%20happy%20now%2C%20we'll%20see%20how%20things%20go%20from%20here.%20Still%20a%20little%20skeptical%20of%20smooth%20sailing%20to%20the%20end...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42635%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42635%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20here%2C%20they%20charged%20my%20card%20and%20were%20not%20suppposed%20to%20until%20the%20Hero%205%20Black%20was%20sent%2C%20it%20hanst%20been%20yet.%20%26nbsp%3BI%20suspect%20it%20deals%20with%20their%20earnings%20release%20the%2027th%20of%20this%20month%2C%20they%20will%20book%20this%20revenue%20in%20the%20first%20quarter.%20%26nbsp%3BI%20thnik%20the%20SEC%20might%20have%20something%20to%20say%20about%20this.%20%26nbsp%3BThey%20charged%20me%20the%20same%20as%20you%2C%20I%20suspect%20that's%20state%20%26amp%3B%20local%20tax.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42636%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42636%22%20slang%3D%22en-US%22%3EThey%20have%20not%20charged%20my%20card%20yet.%20No%20label%20only%20blank.%20They%20did%20a%20pre%20authorization%20for%201%20dollar%20that%20night.%20I%20suspect%20they%20will%20be%20out%20if%20stock%20by%20the%20time%20I%20get%20the%20label....%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42638%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42638%22%20slang%3D%22en-US%22%3E%3CP%3EYou're%20not%20the%20only%20one%2C%20I%20ordered%20mine%20on%20April%2014%2C%202017%2C%20and%20it's%20now%20April%2025%2C%202017%2C%20and%20still%20no%20label.%20%26nbsp%3BI%20received%26nbsp%3Btwo%20of%20them%20and%20they%20both%20did%20not%20work.%20%26nbsp%3BI've%20called%20numerous%20times%20and%20they%20even%20closed%20out%20my%20first%20support%20case%20but%20they%20reopened%20that%20one.%20%26nbsp%3BI%20heard%20the%20workaround%20was%20to%20send%20it%20to%20a%20Gmail%26nbsp%3Baccount%20but%20I%20still%20can't%20get%20the%20email%20sent%20over.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EVery%20frustrating%20as%20I'm%20a%20shareholder%20as%20well%20and%20avid%20GoPro%20user.%20%26nbsp%3BI%20have%20three%20already%20and%20a%20number%20of%20stands%2Fclamps%2Fmounts....%20etc.%20%26nbsp%3BI%20wish%20I%20could%20get%20the%20email%20already.%20%26nbsp%3BSo%20much%20for%20having%20it%20for%20my%20trip%20because%20who%20knows%20how%20long%20it'll%20take%20after%20I%20ship%20the%20old%20one%20back%20to%20get%20the%20new%20one.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20idea%20if%20they%20compensate%20us%20for%20this%3F%20%26nbsp%3BMaybe%20an%20SD%20card%2C%20mount%20or%20overnight%20shipping%3F%20%26nbsp%3BThey%20could%20at%20least%20send%20out%20the%20new%20one%20and%20it%20they%20don't%20receive%20the%20old%20one%20just%20charge%20us%20the%20%24100%20or%20%2450%20after%20a%20few%20days.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20hope%20I%20don't%20miss%20the%20offer%20since%20you%20have%20to%20send%20it%20back%20in%20a%20specified%20amount%20of%20time.%20%26nbsp%3B%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42646%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42646%22%20slang%3D%22en-US%22%3E%3CP%3ENow%2C%20I%20am%20getting%20shipping%20labels%20for%20the%20orders%20that%20I%20canceled%20as%20well!%20%26nbsp%3BWhen%20I%20learned%20that%20people%20were%20haveing%20sucess%20by%20canceling%20and%20reordering%2C%20I%20did%20the%20same.%20%26nbsp%3BI%20immediately%20received%20the%20the%20shipping%20label%20for%20the%20new%20orders.%20%26nbsp%3BToday%2C%20I%20recieved%20a%20shipping%20label%20for%20the%20orders%20placed%2010%20days%20ago%20and%26nbsp%3Bcanceled%2024%20hours%20ago...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42647%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42647%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20saga%20just%20won't%20end.%20%26nbsp%3BSo%2C%20my%20update%20yesterday%20was%20that%20I%20couldn't%20find%20my%20original%20order%20to%20I%20placed%20a%20new%20one%20and%20received%20the%20shipping%20lable%20properly.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENow%20today%2C%20I've%20just%20received%20two%20more%20shipping%20label%20emails%2C%20so%20I've%20got%20a%20total%20of%20three%20distinct%20tracking%20numbers%20now%20to%20cover%20two%20orders%2C%20one%20of%20which%20doesn't%20show%20up%20in%20their%20system%20any%20more.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'd%20be%20laughing%20if%20this%20wasn't%20so%20pathetic.%20%26nbsp%3BI've%20been%20holding%20onto%20my%20GoPro%20stock%20in%20hopes%20that%20%3CEM%3E%3CSTRONG%3Esomeday%3C%2FSTRONG%3E%3C%2FEM%3E%20it%20might%20recover%20some%20value%2C%20but%20this%20is%20a%20Company%20that%20seems%20to%20be%20able%20to%20create%20one%20great%20product%2C%20but%20then%20can't%20make%20the%20transition%20to%20high%20volume%20and%20all%20the%20pressures%20that%20come%20from%20being%20publicly%20traded.%20%26nbsp%3BMight%20just%20be%20time%20to%20take%20a%20bath%20on%20the%20stock%20and%20start%20to%20accept%20the%20fact%20that%20this%20is%20the%20last%20thing%20I'll%20buy%20in%20the%20GoPro%20line.%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnd%20I%20had%20SUCH%20high%20hopes%20for%20the%20Karma!%20%26nbsp%3BAt%20least%20at%20first%2C%20for%20the%20first%20few%20months%20that%20it%20was%20just%20a%20tease%20-%20before%20the%20delays%20and%20the%20%26nbsp%3Bfurther%20delays%20and%20the%20recall.%20%26nbsp%3BSeemed%20like%20they%20had%20a%20great%20idea%2C%20but%20as%20with%20this%20debacle%2C%20their%20execution%20is%20horrible.%20%26nbsp%3BI%20just%20wish%20some%20of%20this%20whole%20thread%20would%20find%20its%20way%20to%20Management%20and%20that%20one%20of%20the%20%22big%20boys%22%20would%20have%20the%20balls%20to%20jump%20in%20here%20and%20speak%20directly%20to%20this%20community%2C%20to%20explain%20to%20us%20what%20is%20wrong%20and%20why%20we%20should%20continue%20to%20have%20faith%20in%20GoPro%20as%20a%20Company.%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20really%20thought%20I'd%20pony%20up%20for%20one%20of%20the%20Karma%20handles%20at%20least%2C%20as%20a%20compliment%20to%20this%20new%20camera%2C%20but%20I'm%20just%20not%20sure%20I%20want%20to%20open%20my%20wallet%20any%20further%20for%20these%20guys%20at%20this%20point.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42648%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42648%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20not%20certain%20if%20it%20was%20the%20FB%20post%2C%20Twitter%2C%20emails%20or%20the%20countless%20calls%20to%20Support%20but%20the%20email%20finally%20came%20through.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20was%20able%20to%20print%20it%20out%20via%20my%20Gmail%20account.%20%26nbsp%3BIt%20doesn't%20seem%20to%20work%20via%20Yahoo%2C%20in%20case%20that%20helps.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENow%20I%20wait%20for%20it%20to%20arrive%20and%20then%20for%20the%20new%20one%20to%20be%20shipped%20to%20me.%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42649%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42649%22%20slang%3D%22en-US%22%3E%3CP%3EDon't%20print%20or%20use%20the%20label%20the%20older%20label.%20%26nbsp%3BIf%20you%20have%20newer%20labels%20use%20that%20one.%20%26nbsp%3BI%20think%20the%20reason%20they%20want%20you%20to%20specifically%20use%20their%20label%20is%20that%20somehow%20they%20can%20tell%20that%20you've%20used%20it%20to%20send%20in%20your%20old%20camera.%20%26nbsp%3BThis%20is%20my%20reasoning%20for%20this%20theory.%20%26nbsp%3BWhen%20I%20sent%20my%20old%20camera%20in%20using%20the%20label%20I%20received%20on%20my%20second%20order%2C%20and%20FedEx%20logged%20it%20into%20their%20system%2C%20my%20charge%20card%20was%20hit%20by%20GoPro.%20%26nbsp%3BI%20think%20using%20the%20label%20triggers%20the%20charge.%20%26nbsp%3BHence%2C%20not%20using%20a%20label%20will%20not%20trigger%20a%20charge.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42650%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42650%22%20slang%3D%22en-US%22%3EI%20just%20got%20my%20label%20gmail...%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42651%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42651%22%20slang%3D%22en-US%22%3E%3CP%3EYo%20Redrock%3C%2FP%3E%3CP%3EI%20followed%20your%20lead%20yesterday.%20I%20placed%20a%20second%20order.%20I%20immediately%20received%20a%20shipping%20label%20on%20my%20Yahoo%20account%20(to%20date%20I%20have%20received%20no%20additional%20labels)%20.%20I%20printed%20it%2C%20boxed%20my%20old%20HDHero%20(I'm%20not%20sending%20my%20Hero%204%20into%20the%20black%20hole)%20and%20handed%20it%20over%20to%20FedEx.%20It%20all%20worked%20and%20GoPro%20should%20receive%20it%20on%20Wednesday.%20So%20far%20no%20charge%20to%20my%20card.%20I'm%20leaving%20my%20first%20order%20as%20is%20to%20avoid%20confusion%20on%20their%20side.%20I'll%20cancel%20that%20order%20when%20I%20can%20actually%20track%20my%20new%20camera's%20progress%20to%20my%20home.%20When%20I'm%20comfortable%20the%20new%20unit%20is%20safely%20enroute%20then%20I'll%20suffer%20through%20the%20customer%20service%20drill%20and%20attempt%20to%20cancel%20the%20first%20order.%3C%2FP%3E%3CP%3EI%20have%20printed%20hard%20copies%20of%20every%20piece%20of%20electronic%20communication%20for%20this%20matter%20in%20the%20event%20something%20gets%20pulled%20off%20the%20web.%20This%20includes%20FedEx%20delivery%20notification.%3C%2FP%3E%3CP%3EIm%20leaving%20my%20complaint%20with%20the%20FTC%20in%20place%20just%20in%20case%20I%20have%20to%20nuke%20them.%3C%2FP%3E%3CP%3EIt's%20still%20a%20little%20early%20for%20an%20end%20zone%20dance%20as%20we%20are%20only%20part%20way%20home.%20Thanks%20for%20your%20correspondence.%3C%2FP%3E%3CP%3EIll%20keep%20you%20posted.%3C%2FP%3E%3CP%3EThe%20Madman%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42655%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42655%22%20slang%3D%22en-US%22%3E%3CP%3EBeen%20waiting%20for%202%20weeks%20for%20a%20shipping%20label.%26nbsp%3B%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Had%20a%20blank%20label%20sent%20to%20me%20named%20%22TestAttachment.png%22%20and%20also%20had%20multiple%20calls%20in%20to%20their%20tech%20support.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EA%20gal%20named%20Sarrah%20assured%20me%20this%20would%20be%20resolved%20quickly%20and%20a%20label%20was%20on%20its%20way.%26nbsp%3B%26nbsp%3B%20Never%20received%20one.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENow%20I%20get%20an%20email%20stating%20my%20support%20case%20as%20been%20closed.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBeen%20on%20hold%20today%20with%20their%20tech%20support%20line%20for%20nearly%2045%20minutes%20and%20nobody%20has%20picked%20up%20the%20call.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EReady%20to%20cancel%20my%20order%20and%20go%20buy%20a%20Nikon.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42662%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42662%22%20slang%3D%22en-US%22%3E%3CP%3EI%20filled%20out%20an%20order%20in%20the%20TradeUp%20program%20on%20April%2017.%20I've%20been%20waiting%20since%20then%20for%20an%20email%20with%20a%20label%20that%20I%20can%20print.%20Rec'd%20an%20email%20that%20day%20with%20an%20attachment%20that%20couldn't%20be%20downloaded%20or%20printed.%20Contacted%20support%20that%20same%20day%20who%20opened%20a%20case%20for%20me%20and%20told%20me%20that%20I'd%20receive%20another%20email%20with%20a%20label%20within%2024%20hours%20or%20so.%20Nothing%20arrived.%3C%2FP%3E%3CP%3EI%20found%20this%20discussion%20of%20the%20problem%20today.%20I%20called%20support%20again%20today%20and%20chose%20the%20option%20for%20them%20to%20call%20me%20back.%20That%20was%20a%20couple%20of%20hours%20ago.%20I%20have%20sent%20in%20a%20reply%20to%20the%20case.%20I%20checked%20the%20GoPro%20site%20and%20checked%20for%20my%20order%20number.%20There's%20nothing%20there.%3C%2FP%3E%3CP%3ESometimes%20I%20think%20this%20company%20is%20being%20run%20by%20the%20gang%20that%20couldn't%20shoot%20straight.%20I%20think%20the%20product%20is%20excellent%20but%20they%20are%20also%20excellent%20at%20shooting%20themselves%20in%20the%20feet%20and%20just%20about%20everywhere%20else.%3C%2FP%3E%3CP%3EI%20own%20stock%20in%20this%20company%20and%20have%20been%20wondering%20if%20it%20is%20time%20to%20give%20up%20on%20them.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42671%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42671%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20I%20submitted%20a%20new%20order%20yesterday%20and%20immediately%20got%20a%20shipping%20label.%20%26nbsp%3BNearly%20immediately%20after%20dropping%20off%20the%20old%20GoPro%20at%20FedEx%20I%20got%20an%20automatic%20email%20stating%20that%20my%20new%20gear%20had%20shipped.%20%26nbsp%3BSo%20I%20do%20not%20think%20it%20is%20a%20scam.%20%26nbsp%3BMy%20previous%20order%20is%20still%20in%20their%20system%20and%20I%20have%20not%20received%20any%20communication%20from%20GoPro%20on%20its%20status.%20%26nbsp%3BSo%20as%20other%20users%20are%20doing%2C%20I%20am%20going%20to%20wait%20until%20I%20receive%20the%20GoPro5%20before%20I%20cancel%20the%20original%20order.%20%26nbsp%3BI%20do%20not%20think%20GoPro%20has%20any%20intention%20of%20fixing%20the%20orders%20of%20those%20of%20us%20who%20ordered%20early%20and%20who%20experienced%20the%20empty%20attachments%20and%20abominable%20customer%20service.%20%26nbsp%3BMy%20credit%20card%20was%20not%20charged%20until%20now%2C%20at%20least.%20%26nbsp%3BSo%20my%20advice%20would%20be%20to%20place%20a%20new%20order%2C%20get%20your%20gear%2C%20then%20cancel%20the%20previous%20order.%26nbsp%3B%3C%2FP%3E%3CP%3EI%20still%20say%20shame%20on%20you%20GoPro.%20%26nbsp%3BThis%20situation%20was%20handled%20in%20a%20way%20that%20will%20alienate%20customers.%20%26nbsp%3BI%20surely%20wont%20forget%20this.%20%26nbsp%3BI%20own%20a%20Garmin%20action%20cam%20as%20well%20and%20it%20is%20a%20worthy%20competitor.%20%26nbsp%3BAs%20for%20drones%2C%20DJI%20blows%20GoPro%20out%20of%20the%20water.%26nbsp%3B%3C%2FP%3E%3CP%3EGoPro%20is%20in%20trouble.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42672%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42672%22%20slang%3D%22en-US%22%3E%3CP%3ERight%20on%3B%20I%20had%20the%20same%20experience.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42673%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42673%22%20slang%3D%22en-US%22%3E%3CP%3EQuick%20update%20that%20the%20issue%20with%20the%20labels%20has%20been%20worked%20out.%20New%20labels%20are%20going%20out%20now.%20Sorry%20again%20for%20the%20delay%2C%20but%20we%20will%20process%20your%20trade-ups%20as%20quickly%20as%20we%20can.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42689%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42689%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EI%20think%20my%20problem%20has%20now%20gone%20from%20bad%20to%20worse.%20%26nbsp%3BI%20placed%20my%20original%20order%20April%2012%3B%20the%20label%20issue%20was%20at%20its%20peak.%20%26nbsp%3BPlaced%20a%20secondary%20order%20on%20April%2023%20and%20immediately%20received%20a%20label.%20%26nbsp%3BI%20retuned%20my%20Hero%204%20Silver%20using%20the%20new%20order%20number.%20%26nbsp%3BToday%20I%20received%20an%20email%20from%20GoPro%20saying%20they%20shipped%20my%20camera%2C%20this%20is%20before%20receiving%20my%20old%20Hero%204%20and%20they%20charged%20me%20the%20full%20retail%20value%20of%20the%20Hero%205%20Black.%20%26nbsp%3BWorse%2C%20they%20shipped%20the%20new%20camera%20under%20the%20old%20(first)%20order%20number.%20%26nbsp%3BDon't%20forget%20I%20returned%20my%20Hero%204%20under%20the%20new%20order%20number%3B%20as%20such%20they%20won't%20know%20I%20returned%20my%20Hero%204%20and%20will%20not%20refund%20me%20the%20%24100.00.%20%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EI%20think%20I'll%20wait%20to%20call%20GoPro%20and%20try%20to%20explain%20what%20has%20transpired%20until%20after%20receiving%20my%20new%20camera%2C%20which%20should%20be%20here%20Thursday.%20They%20will%20receive%20my%20old%20Hero%204%20on%20Friday.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42693%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42693%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20are%20indeed%20in%20a%20surrealistic%20nightmare%20here.%20%26nbsp%3BSame%20exact%20thing%20happened%20to%20me%20just%20now.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20just%20got%20a%20shipment%20notification%20that%20my%20new%20camera%20has%20shipped%20on%20the%20original%20order%20that%20seemed%20to%20be%20gone.%20%26nbsp%3BAnd%20the%20order%20is%20showing%20the%20full%20price%20of%20the%20camera%2C%20not%20the%20Upgrade%20price.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%2C%20here%20I%20am%20now%2C%20wondering%20if%20now%20that%20my%20old%20camera%20is%20on%20its%20way%20back%20there%20on%20the%20shipping%20label%20I%20got%20on%20the%20new%20order%2C%20I'll%20get%20another%20camera%20shipped%20to%20me%20off%20that%20order.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20guess%20what%20I'll%20do%20is%20wait%20until%20I%20have%20camera(s)%20in%20hand%2C%20and%20then%20fight%20with%20Customer%20Service%20to%20return%20one%20or%20something.%20%26nbsp%3BHoly%20hell!%20%26nbsp%3BWhat%20a%20nightmare%20this%20is%20turning%20into!%20%26nbsp%3BNot%20sure%20I%20have%20the%20stomach%20for%20another%20call%20to%20%22Customer%20Service%22%20just%20yet.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECome%20on%20GoPro%20folks%20-%20I%20know%20someone%20there%20is%20reading%20these.%20%26nbsp%3BPlease%20sort%20this%20**bleep**%20out!!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42698%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42698%22%20slang%3D%22en-US%22%3E%3CP%3EA%20little%20communication%20on%20GoPro's%20part%20would%20have%20nice%20here%2C%20not%20the%20lip%20service%20provided%20by%20the%20overseas%2C%20contract%20personnel.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42704%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42704%22%20slang%3D%22en-US%22%3E%3CP%3EAgreed%20-%20looks%20like%20that%20JeffT%20guy%20is%20a%20GoPro%20community%20moderator.%20%26nbsp%3BIf%20I%20was%20him%2C%20I'd%20be%20calling%20%22upstairs%22%20to%20tell%20the%20big%20guys%20that%20they%20need%20to%20step%20in%20and%20make%20some%20effort%20to%20make%20this%20right.%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20much%20as%20we%20can%20be%20saying%20good%20things%20about%20GoPro%20equipment%20as%20we%20put%20our%20work%20on%20Vimeo%20and%20Youtube%20and%20the%20like%2C%20we%20can%20be%20just%20as%20vocal%20about%20what%20a%20horrible%20experience%20we've%20had.%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42705%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42705%22%20slang%3D%22en-US%22%3E%3CP%3EI%20also%20received%20an%20email%20today%20stating%20my%20GoPro%20had%20shipped.%26nbsp%3B%20(at%20FULL%20PRICE!)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1)%20Never%20got%20a%20return%20lable%20for%20my%20old%20camera%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E2)%20Spent%20hours%20contacting%20them%20over%20the%20past%202%20weeks%20with%20no%20resolution%2C%26nbsp%3B%26nbsp%3B%20just%20promises%20that%20never%20were%20kept%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E3)%20My%20%22support%20case%22%20was%20closed%20by%20them%20without%20resolving%20ANYTHING%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E4)%20Sat%20on%20hold%20for%20nearly%20an%20hour%20today%20with%20nobody%20ever%20answering%20the%20call%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E5)%20Tried%20their%20%22Chat%22%20system%203%20times%20today%20only%20to%20see%20a%20%22No%20Agent%20online%22%20message.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20and%20when%20the%20new%20camera%20arrives%20its%20going%20right%20back%20to%20them.%26nbsp%3B%26nbsp%3B%20These%20people%20have%20no%20idea%20what%20they%20are%20doing%2C%26nbsp%3B%26nbsp%3B%20its%20an%20absolute%20circus.%26nbsp%3B%26nbsp%3B%20Never%20seen%20anything%20like%20this.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42706%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42706%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20guys%2C%20just%20used%20it%20a%20minute%20ago.%20Everything%20went%20well%3A%20got%20the%20print%20label%20from%20FedEx%2C%20and%20Order%20status.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJust%20calm%20down%20and%20don't%20mess%20up.%3C%2FP%3E%3CP%3EGet%20in%20touch%20with%20support%2C%20they%20will%20correct%20all%20mistakes.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42707%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42707%22%20slang%3D%22en-US%22%3E%3CP%3ECorrect%2C%20I%20couldn't%20agree%20more.%20%26nbsp%3BIf%20nothing%20else%2C%20I%20supposed%20we%20can%20put%20the%20charge%20in%20dispute%20until%20resolved.%20%26nbsp%3BI%20hate%20to%20do%20that%2C%20but%20it's%20an%20option%20open%20to%20us%20end%20users.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42708%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42708%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F24584%22%20target%3D%22_blank%22%3E%40redrockoutdoors%3C%2FA%3E%20-%20Just%20checked%20your%20records%20and%20the%20invoice%20is%20for%20the%20discounted%20price%2C%20plus%20the%20extras%20you've%20added%20on%20and%20tax.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20want%20to%20cancel%20that%20original%20order%2C%20please%20let%20me%20know%20and%20I'll%20get%20that%20done%20for%20you.%20Alternatively%2C%20you%20can%20contact%20the%20Support%20team%20directly%20to%20cancel%20it.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42709%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42709%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20key%20line%20is%20%22Get%20in%20touch%20with%20their%20support%22.%26nbsp%3B%26nbsp%3B%26nbsp%3B%20Ha!%26nbsp%3B%20Good%20luck!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42710%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42710%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20Jefft%2C%20can%20you%20check%20mine%20and%20let%20me%20know%20what's%20going%20on%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42713%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42713%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F25134%22%20target%3D%22_blank%22%3E%40nicemesa01208%3C%2FA%3E%20-%20The%20label%20for%20the%20return%20camera%20is%20coming%20to%20you%20soon.%20We%20went%20ahead%20and%20shipped%20the%20new%20camera%20to%20you%20so%20you%20wouldn't%20have%20to%20wait%20any%20longer%20than%20you%20already%20have.%20It%20will%20be%20billed%20at%20the%20discounted%20price%20plus%20tax%20(and%20any%20other%20services%20or%20add-ons%20you%20may%20have%20requested).%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYour%20case%20is%20marked%20as%20resolved%20since%20we've%20fulfilled%20the%20order.%20If%20there%20is%20anything%20else%20you%20need%2C%20our%20Support%20team%20will%20be%20glad%20to%20help.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAs%20I%20have%20posted%20before%2C%20we%20did%20have%20an%20issue%20with%20the%20system%20that%20sends%20out%20the%20return%20labels.%20Those%20issues%20are%20now%20corrected%20and%20we%20are%20processing%20the%20orders%20and%20sending%20out%20the%20labels.%20We%20apologize%20for%20the%20delays%20in%20this%20process%2C%20but%20we're%20delivering%20the%20labels%20and%20cameras%20now.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20decide%20to%20return%20your%20camera%20once%20it%20arrives%2C%20you're%20welcome%20to%20do%20that.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42716%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42716%22%20slang%3D%22en-US%22%3E%3CP%3EA%20crazy%20thing%20happened%20today..%20%26nbsp%3BAfter%20waiting%20two%20weeks%20for%20the%20shipping%20label%20I%20redid%20the%20order.%20%26nbsp%3BIt%20worked%20just%20as%20it%20should.%20%26nbsp%3BA%20few%20minutes%20later%20I%20receved%20a%20shipping%20label%20for%20the%20first%20order%2C%20and%20I%20was%20able%20to%20print%20it.%20%26nbsp%3BEven%20more%20amazing%20I%20received%20an%20email%20from%20Fedex%20saying%20the%20orginal%20order%20had%20shipped.%20I%20got%20on%20Chat%20with%20GoPro%20to%20cancel%20the%20second%20order%20I%20placed%20today.%20%26nbsp%3BNo%20Problem.%20%26nbsp%3BI%20also%20asked%20about%20the%20Fedex%20shipping%20notification%2C%20was%20told%20they%20were%20sending%20the%20new%20camera%20without%20the%20wait%20time%20for%20me%20to%20ship%20the%20old%20camera.%20%26nbsp%3BOf%20course%20if%20they%20do%20not%20receive%20the%20old%20one%20I%20will%20be%20charged%20the%20difference.%20%26nbsp%3BNo%20problem.%20%26nbsp%3BMy%20old%20one%20is%20a%20Hero%202%2C%20so%20this%20is%20a%20big%20upgrade%20for%20me.%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42717%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42717%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F24876%22%20target%3D%22_blank%22%3E%40ctufieldops%3C%2FA%3E%20-%20Can%20you%20send%20me%20the%20Sales%20Order%20number%20(SO-%3F%3F%3F)%20for%20your%20order%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42718%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42718%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F24715%22%20target%3D%22_blank%22%3E%40dangarrett%3C%2FA%3E%20-%20You%20can%20use%20either%20return%20shipping%20label%20to%20send%20the%20old%20camera%20in.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42720%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42720%22%20slang%3D%22en-US%22%3E%3CP%3EJeff%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%20Actually%2C%20none%20of%20the%20numbers%20match%20up%20anywhere.%20%26nbsp%3BI'll%20attach%20an%20image%20showing%20what%20I'm%20talking%20about.%3C%2FP%3E%3CP%3E%26nbsp%3BThe%20charge%20is%20what%20is%20showing%20today%20on%20my%20credit%20card.%20%26nbsp%3BThat%20amount%20that%20is%20being%20billed%20to%20my%20card%20shows%20as%20%24412.76.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%20%26nbsp%3BThe%20total%20from%20the%20original%20order%20as%20an%20amount%20of%20%24405.71.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%20%26nbsp%3BThen%20the%20email%20I%20just%20got%20showing%20the%20order%20total%20for%20what%20shipped%20is%20showing%20the%20camera%20total%20at%20%24399.99%20which%20then%20shows%20the%20total%20as%20%24433.76%20with%20tax.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%20%26nbsp%3BAll%20that%20said%20though%20-%20I'll%20just%20sit%20tight%20for%20a%20bit%20now%20and%20see%20what%20happens.%20%26nbsp%3BI'm%20not%20going%20to%20split%20hairs%20over%20the%20difference%20between%20the%20%24412%20number%20charged%20to%20the%20card%20and%20the%20%24405%20total%20from%20the%20original%20order.%20%26nbsp%3BIf%20this%20all%20gets%20worked%20out%2C%20I'll%20be%20fine.%20%26nbsp%3BBut%20I%20just%20wanted%20to%20show%20you%20that%20I%20did%20check%20things%20before%20spouting%20off%20here.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%20%26nbsp%3BBut%20I%20do%20want%20you%20to%20understand%20that%20from%20my%20side%20of%20the%20fence%20this%20looks%20like%20a%20total%20mess.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42722%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42722%22%20slang%3D%22en-US%22%3E%3CP%3EJefft%2C%20thanks%20for%20your%20response%2C%20I%20have%20two%20-%20my%20orginal%20order%20%23NA01027227%20and%20the%20scondardy%20one%20NA01041112.%20%26nbsp%3BThe%20Hero%205%20Black%20was%20sent%20out%20today%20under%20NA01027227%20and%20I%20returned%20my%20Hero%204%20Silver%20under%20the%20new%20%23NA01041112%20-%20Fedex%20tracking%20number%20795276994063.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42725%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42725%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F24584%22%20target%3D%22_blank%22%3E%40redrockoutdoors%3C%2FA%3E%26nbsp%3B-%20It's%20%24399%20for%20the%20camera%2C%20minus%20%24100%2C%20plus%20tax.%20You%20also%20added%20on%20something%20to%20your%20order%20that%20raised%20the%20total%20about%20%2480%2C%20which%20gets%20you%20to%20the%20total%20you're%20seeing.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3BThe%20billed%20amount%20should%20have%20been%20about%20%24413%2C%20so%20that%20amount%20may%20be%20corrected%20soon.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42726%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42726%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F24876%22%20target%3D%22_blank%22%3E%40ctufieldops%3C%2FA%3E%20-%26nbsp%3BNA01027227%20was%20marked%20as%20billed%20a%20few%20hours%20ago%2C%20so%20it's%20getting%20ready%20to%20go%20out.%26nbsp%3BNA01041112%20has%20been%20closed%2C%20so%20it%20looks%20like%20the%20agents%20already%20recognized%20that%20this%20is%20a%20secondary%20or%20related%20order.%20Hopefully%2C%20you'll%20have%20the%20new%20camera%20very%20soon.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42728%22%20slang%3D%22en-US%22%3ERe%3A%20Anyone%20had%20any%20luck%20with%20the%20Trade-Up%20program%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42728%22%20slang%3D%22en-US%22%3E%3CP%3EJeffT%2C%20thanks%20again%2C%20I%20just%20want%20to%20make%20sure%20when%20they%20receive%20my%20Hero%204%20(on%20Friday)%20under%20the%20closed%20bill%3B%20they%20realize%20it's%20the%20associated%20return%20and%2For%20trade%20and%20I'm%20credited%20the%20%24100.00.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20agan%2C%3C%2FP%3E%3CP%3ESK%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Hiker
Posts: 13

Anyone had any luck with the Trade-Up program?

I placed my "Trade-Up" order on the 11th of April.  I got an email from the system saying that I'd be getting an email with the shipping label to return my old GoPro camera with within an hour.

 

No email so on the 14th I called into the support line.  The rep I got was very good at reading his support "script", expressing how sorry he was that I was having the issue.  Basically, he said that they were very busy with a lot of these upgrade orders and would be sending out the email soon.

 

I did get an email later that day with what was supposed to be a return shipping label attached.  The attachment was a PNG file that had no data in it.  And of course, the email comes from "noreplay@gopro.com" so you can't reply back and say "hey the file is corrupt" so I had to call into support again.

 

Second person said "Oh, very sorry your having this issue" and reported that a ticket would be opened alerting someone that the shipping label attachment was corrupt.

 

Today, (19th) I get another email with an attachment that is at least named "shippinglabel.png" but it's also an empty file just like the first one.

 

Called support again (I've tried the chat function on the website, but have never found a time when a chat rep was available) and got tired of holding so I did the "call me back" thing.  Still waiting for a callback.

 

I want SO badly for GoPro to get their act together!!!  I love the camera's and I own some GoPro stock (taken a bath on that so far but maybe someday it will be worth what I paid for it), but they just can't seem to get it together.  Or am I the only one having issues with an upgrade order?

Hiker
Posts: 28

Re: Anyone had any luck with the Trade-Up program?

[ Edited ]

Same issue here with the same results.

 

The company has some serious issues, I bought a Karma grip on the 27th of March after a week it would vibrate like crazy when in use. I call up support and they asked me to send it in and they will swap it for a new one. They received the item on the 13th and as of a few moments ago they still haven't shipped out my replacement and they have no idea when it will ship. The phone support women was very nice and well scripted but provided no help other than an apology.

 

So I can't buy the product they advertised and I can't use the product I have bought from them 

GoPro Community Manager
Posts: 5,852

Re: Anyone had any luck with the Trade-Up program?

@redrockoutdoors - We have had some issues getting the shipping labels out. We're addressing those issues and should have them resolved soon.

Jeff

 

GoPro Community Manager
Posts: 5,852

Re: Anyone had any luck with the Trade-Up program?

@murchman - Sorry about the delay. Looks like we're just waiting for confirmation that the Grip you returned has been received. Hopefully we'll have an update for you soon.

 

Jeff

Sightseer
Posts: 1

Re: Anyone had any luck with the Trade-Up program?

Same here! I received an email with an empty attachement for my return shipping label. Called them and was told they were having issues. I should receive another email with a shipping label within 1 hour. No email so I called again later that evening. You should recieve anothe email with the return label within 24 hours. Nope, nothing!

 

I'm starting to think it's a scam!!

Tourist
Posts: 10

Re: Anyone had any luck with the Trade-Up program?

I am on my fourth try to get a label that I can print, I have spent over 2 hours on hold or dealing with this and been incedibly frustrated with the phone service provided.  At this point, the money saved by trading in has been negated by the lost time.  I would be happy to pay the postage myself to just return the camera and be done with this.  

Tourist
Posts: 1

Re: Anyone had any luck with the Trade-Up program?

re the Trade Up Program..

A big BUST for me also.  Not worth the hassle anymore.  Ordered and paid for the trade up and didnt get mailing label attached to email, same as others are reporting.  NO chat support.  45 mins for a call back and given the script treatment.  I told them to cancel my order and they said they would confirm with an email.  Still no email confirmation.

 

Yi Lost me GOPRO. There are very competitive options out there to the Hero 5 Black. 

Ill check my credit card to make sure they are not trying to save this sinking ship with my money.

 

Hiker
Posts: 28

Re: Anyone had any luck with the Trade-Up program?

@jefftthanks for the update but the phone people said they showed they received it last week. If I had known it would take this long I would have just returned it and ordered another one but instead I thought GoPro would do right and get it to me just as fast as ordering another one.