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Hiker
Posts: 10

Another Hero 7 Battery Drain While Powered Off Thread

Im on my 3rd replacement in less than a month! Constant calling and speaking to customer support, and getting the same BS questions and wanting to do battery tests! Finally, after speaking with a customer support supervisor, they admitted its a known issue! Geee thanks!..

 

They are hoping for another software update that 'should' fix the issue. 

 

They allowed me a full 30 days on this latest replacement,(could you imagine that) to return it for a refund. Originally, before I had to fight for it, they were including the travel time from NY to California and back which is a over a week each way, as part of my 30 day return window!

 

I may return it or deal with not leaving the battery in the camera, IDK yet. If I would have known this prior to getting the 7, I wouldn't have purchased it.

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Tourist
Posts: 2

Re: Another Hero 7 Battery Drain While Powered Off Thread

Same here
Hiker
Posts: 14

Re: Another Hero 7 Battery Drain While Powered Off Thread

I'm sorry that your Hero 7 isn't working like its supposed to. I've read a lot about similar problems and watched many videos, so here are my thoughts:

-Turn off Beeps

-Turn off GPS

-Turn off voice command

-Record in a lower setting

-Don't shoot in Slow-Motion

Make sure it's not overheating, too cold, etc.

-Turn basically everything off, and don't connect with your phone or anything.

Make sure your charger is in good condition, and there is no dust on the camera.

If you or someone you know has a Hero 5-7, try using your battery in there camera, to see if its the camera, or the battery.

If its the camera, make sure that it's on the latest software update, if its the battery, try buying a new GoPro licenced battery. (some batteries don't perform as well.) 

If all hell breaks loose, and none of this helps, instead of selling it back to GoPro, try reselling on e-bay, to get your money back.

(But let them know that you had trouble with it, so you don't scam them)

Maybe it's one small piece of your camera that's broken, and the rest of it is ok, maybe someone out there is willing to buy it from you, to get a cheaper camera, it's a win-win.

Hope this helps, let me know if I can help with anything else.

Explorer
Posts: 11,221

Re: Another Hero 7 Battery Drain While Powered Off Thread

Per the Warranty/Use Guide that comes with the camera, you should not store the battery in the camera unless you have no other options.

As far as the advice given previously, I disagree with pretty much all of it.
-Turn off Beeps
Beeps don't cause issues. Go ahead and leave your Beeps ON. I like to keep mine at a low level, but that's just a preference

-Turn off GPS
You can if you want, although GPS does more than meta tag your photos and videos, it's also used for scene detection and stabilization. Doesn't effect the camera performance and is minimal toward draining the battery. I keep it on.

-Turn off voice command
This just depends on how I'm using the camera. I usually keep it off only because I don't want the camera picking up other people's (and sometimes my own) voice and mistakenly thinking it's a command.

-Record in a lower setting
I generally shoot in 2.7K/60fps but also use 4K and 1080p when appropriate. I haven't seen any difference in performance. Of course battery utilization is less in lower resolutions and frame rates, but this has nothing to do with "battery drain".

-Don't shoot in Slow-Motion
???? You mean high frame rates? 60, 120, 240fps? Same as above, higher frame rates certainly require more processing, and therefore more battery juice, but nothing unexpected.

Make sure it's not overheating, too cold, etc.
In general, yes. As with most electronics, try to avoid extensive use or exposure to extreme heat or cold.

-Turn basically everything off, and don't connect with your phone or anything.
My cameras have all been paired to my phone as well as the Smart Remote. No issues. I do suspect that the Auto download feature can cause battery drain as well as not ensuring that the camera is turned off after transferring media. Otherwise, connecting to the app or remote is fine.

Make sure your charger is in good condition, and there is no dust on the camera.
Of course you want to make sure your charger is in good condition. More importantly, make sure it meets the charging needs of the camera 5V 1-2A

The camera is waterproof and certainly dust proof as well. You do want to make sure there is no dust, hairs, or other debris on the gaskets for the doors, but otherwise dust, dirt, mud,... no problem. Just rinse your camera good with clean fresh water.

If you or someone you know has a Hero 5-7, try using your battery in there camera, to see if its the camera, or the battery.
This is a good idea if available.

If its the camera, make sure that it's on the latest software update, if its the battery, try buying a new GoPro licenced battery. (some batteries don't perform as well.)
Well, yes and no. If you identify it is the battery, notify GoPro. They should swap your out for a new one. You shouldn't need to purchase a new one.

If all hell breaks loose, and none of this helps, instead of selling it back to GoPro, try reselling on e-bay, to get your money back.
NO. If GoPro is willing to issue a refund, get your money back from GoPro. Why would you sell it for a loss on E-bay? This makes no sense.

(But let them know that you had trouble with it, so you don't scam them)
Or, don't sell it in the first place.
Hiker
Posts: 14

Re: Another Hero 7 Battery Drain While Powered Off Thread

Just putting all my ideas out there, just trying to help fellow GoPro users, sorry if it didn't help.

Explorer
Posts: 11,221

Re: Another Hero 7 Battery Drain While Powered Off Thread

Don't misunderstand, it's great that you are participating. I just have a different view on many of the points you made.
Tourist
Posts: 20

Re: Another Hero 7 Battery Drain While Powered Off Thread

turn off quikcapture.

 

ive got the black and when i turned it off hearing the multibeeps and screen going black.

 

after a few mins it started to feel warm and i touched the screen and it came on.

 

so i turned off quikcapture (sounds like the camera is in a sort of standby mode for it to start recording quick) and then turned the camera off and left it a few mins and it was cold to touch.

 

i think this could be a hardware stuffup and no amount of firmware updates will fix it.

 

i also left in the memory card and the battery gauge went from 99% to 94% in 9 hours.

 

all the features are turned off. gps, wifi, voice. seems pointless having these features when they cause huge battery drain.

Hiker
Posts: 22

Re: Another Hero 7 Battery Drain While Powered Off Thread

Hola, yo no lo solucione pero si puedo usar bastante tranquilo la camara.

Como lo hago: primero tengo 3 baterias originales, el dia que voy a usarla, cargo las 3 la noche anterior y las dejo fuera de la camara, al dia siguiente la coloco y la uso, pero al apagarla tengo mucha atencion que lo haga en el momento justo despues de los 3 segundos (8 pitidos), si esto no ocurre y se apaga despues, vuelvo a encenderla y apagarla y que ocurra el apagado justo despues de los 8 pitidos, si la camara se apaga durante los 8 pitidos, no tengo drenaje de la bateria, y si lo tengo es solo de un 2 o 3% maximo cada 24 hs.

Me ha ocurrido tambien, ya que llevo la camara montada en el casco de moto enduro con el quickCapture activo, que durante un uso de 3 hs, haciendo varios videos, se me consume toda bateria, entonces alli simpemente coloco la otra bateria y continuo.

 

Siempre todo descativado, menos los pitidos.

 

Espero sirva para poder usarla

 

Gopro tiene que solucionar este problema ya que creo es problema sof.