Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Another Go Pro Session 5 dying - Red flashing light - will not turn on

[ New ]

Hi,

 

This is my second Go Pro Session 5 - and it's developed the same problem.

The red light is flashing, and it won't turn on.

 

I have the original cable for charging and an approved SD card.

 

No button combo seems to reset - but please tell me what I can try and will try again.

No plugging into anything seems to work -i've tried, PC USB, Macbook USB, slow USB mains charge, fast USB mains charger.  Another USB C cable and nothing makes a difference.  It does not change state.

 

I've also tried multiple SD cards but there is no response when I insert them.  I've tried 128 samsung pro evo, 64GB sandisk, and even a 2GB one with just the update file on.

 

I've tried the manual update btu it doesn't respond to the SD card being inserted.

 

Last time this happened, the GP session would get really hot then eventually die, then it would be sporadic at best with it's responses, it would not record sometimes, would only occasionaly respond then evenually it compleye shut down.

 

As this one is a replacement under warranty.  I don't want this to have the same fate but I can't help but think it's a design flaw, poor firmware or hardware or i'm missing something here.

 

I have an SD card from the approved list:

https://www.amazon.co.uk/SanDisk-Extreme-microSDXC-Adapter-Performance/dp/B07FCMBLV6/ref=asc_df_B07F...

 

Please help!

 

Thanks


Accepted Solutions
GoPro
Posts: 14,828

Re: Another Go Pro Session 5 dying - Red flashing light - will not turn on

[ New ]

Hello @snowyshore618. It is unusual for replacement cameras to exhibit the same issues. Please contact our Support Team so they can look further into the details and look into options on how we can assist you. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives. Kindly use the same Support case number from your previous contact.

View solution in original post


All Replies
GoPro
Posts: 14,828

Re: Another Go Pro Session 5 dying - Red flashing light - will not turn on

[ New ]

Hello @snowyshore618. It is unusual for replacement cameras to exhibit the same issues. Please contact our Support Team so they can look further into the details and look into options on how we can assist you. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives. Kindly use the same Support case number from your previous contact.