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Tourist
Posts: 1

Annulation de commande impossible

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Bonjour, 

 

Je souhaite annuler ma commande mais malgré mes nombreuses tentatives, personne ne répond, ni par chat, ni par téléphone. 
En revanche le prélèvement, lui n'a pas attendu. 
Une entreprise frauduleuse, car je ne vais avoir d'autre choix que de devoir réceptionner l'article. 

Première et dernière fois avec GoPro. 

Cordialement

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GoPro
Posts: 25,061

Re: Annulation de commande impossible

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Hello @nicolasl13524

 

Once an order has been placed, there is a very short time frame where we are actually able to cancel, so we can not guarantee that we will be able to cancel your order.  

All orders typically ship out within 24 hours of ordering.

 

When reaching out to Support, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
You may also try a different browser or go on incognito mode.

https://gopro.com/help/ContactUs

 

Thanks!

Ej