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Sightseer
Posts: 1
Accepted Solution

Android can't connect to go pro "We can't connect to your go pro" error

I'm using Samsung Note 8. 

 

Before my phone was already connected to go pro hero black 6. Yesterday i just have issue with the connection. Im now encountering error upon connecting. It say We can't connect to your go pro Something went wrong - give it another shot. Im not sure if this is because i've update my os to oreo.

Screenshot_20180408-142322_GoPro.jpg

Accepted Solutions
GoPro
Posts: 7,949

Re: Android can't connect to go pro "We can't connect to your go pro" error

Hello @miguele5651 and @sprinter2012

 

Have you been able to try out the steps to fix discussed here: https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...?

Let us know how it goes. 

 

Thanks, 

Marius

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All Replies
Tourist
Posts: 6

Re: Android can't connect to go pro "We can't connect to your go pro" error

I get this issue all the time with mine too, it does not work at all in 5GHz mode and is slow and unreliable in 2.4GHz mode, often not connecting at all.

GoPro
Posts: 7,949

Re: Android can't connect to go pro "We can't connect to your go pro" error

Hello @miguele5651 and @sprinter2012

 

Have you been able to try out the steps to fix discussed here: https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...?

Let us know how it goes. 

 

Thanks, 

Marius

Tourist
Posts: 6

Re: Android can't connect to go pro "We can't connect to your go pro" error

Hi @mariustanya, I'd already followed those steps myself without the guide after I realised the 5GHz didn't work, it connects sometimes with 2.4GHz but it's still intermittend and poor quality.

 

But the point is that my phone is 5GHz compatible and I'm not able to use one of the the main selling features of the new Hero 6 due to crappy software/hardware. I should have kept my Hero 5!

GoPro
Posts: 9,636

Re: Android can't connect to go pro "We can't connect to your go pro" error

[ Edited ]

 

Hi @sprinter2012

 

Thanks for getting back to us. If you are still getting an intermittent connection, please ensure that both the app and the camera are up to date.

 

Should you continue to get the same issue, contact our Support Team to get this further checked.  https://gopro.com/help/ContactUs

 

Regards,

Ej

Tourist
Posts: 6

Re: Android can't connect to go pro "We can't connect to your go pro" error

Hi @aragon1006, I updated both the camera and app to latest version as soon as I opened the box.

 

Overall I am very disapointed with the Hero 6 and all it's issues so I am returning it and replacing with a Hero 4 and Zhiyun Rider-M gimbal.

Tourist
Posts: 2

Re: Android can't connect to go pro "We can't connect to your go pro" error

I got updated to Oreo 8.0 on my Galaxy note 8, after that my Hero 6 cant connect to my phone. Tried to connect my camera on my other phone and it connects. I think my android version has something to do with this. Gopro app should fix this.
GoPro
Posts: 7,949

Re: Android can't connect to go pro "We can't connect to your go pro" error

Thank you for sharing, @dehavilland. Does it matter which Wi-Fi band you set the camera to during the pairing process? (You can check this by going to Connections, then Wi-Fi Band). If not related, we will then pass this along to our team so they can look into it.