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Reply
Anonymous
Posts: 0
Accepted Solution

Always shown USB Connected Camera Files Accessible when startup

Everytime when i startup the GoPro, it will always display "USB Connected Camera Files Accessible" before any action can be done to the camera with no USB cable attached. Camera reset and manual update of the camera could not resolve the issue. And sometimes it will freeze at the "USB Connected" screen and had to unplug the battery to resume.

 

Is there any way to fix the issue?

GoPro_Msg.jpg

Accepted Solutions
GoPro
Posts: 1,753

Re: Always shown USB Connected Camera Files Accessible when startup

Hi @Anonymous, 

 

That's really strange. I've never seen that before. It's good you've tried the update already, as that's what I would have suggested. Can you look in the USB port and see if there is anything in the port that could be signaling for the camera to do this? 

 

Unfortunately, reinstalling the firmware is about as far as we can go in terms of resetting the camera. I'm going to get you connected to one of our support agents and hopefully they will be able to help you further, as it looks like there could be an issue with your camera. 

 

Best, 

Matt B. 
GoPro Support Hub Moderator

View solution in original post

Anonymous
Posts: 0

Re: Always shown USB Connected Camera Files Accessible when startup

Mattb

 

USB port had been checked and the pin seems to be normal. Thanks for your help and I'm awaing your support agents for any suggestion. 

 

Many Thanks

David

View solution in original post


All Replies
Backpacker
Posts: 1,447

Re: Always shown USB Connected Camera Files Accessible when startup

Sorry to hear about your issue @Anonymous.

The HERO4 is a great camera. First off as a professional user,

that is a bit odd how the camera thinks it's plugged into a PC.

You said you updated the camera, and reset it. Well now I would recommend

plugging it into a PC turn it on, then turn it off a couple times, then unplug it and

see if this fixes the issue. If you have anymore questions make sure to reply.

 

Hope that helps.

Chris.

GoPro
Posts: 1,753

Re: Always shown USB Connected Camera Files Accessible when startup

Also, does this only happen with an SD card inside? What if the camera has no SD card in it? 

Anonymous
Posts: 0

Re: Always shown USB Connected Camera Files Accessible when startup

Chris

 

Your method had been tried without any improvement.

 

Mattb

 

The message always appear with or without the SD card inserted.

 

 

 Is there any way to hard reset the GoPro as it seems the date/time were kept up-to-date even after manual upgrade and reset. I suspect there are some settings which manual upgrade and reset cannot clear. 

 

Thanks for your help

David

GoPro
Posts: 1,753

Re: Always shown USB Connected Camera Files Accessible when startup

Hi @Anonymous, 

 

That's really strange. I've never seen that before. It's good you've tried the update already, as that's what I would have suggested. Can you look in the USB port and see if there is anything in the port that could be signaling for the camera to do this? 

 

Unfortunately, reinstalling the firmware is about as far as we can go in terms of resetting the camera. I'm going to get you connected to one of our support agents and hopefully they will be able to help you further, as it looks like there could be an issue with your camera. 

 

Best, 

Matt B. 
GoPro Support Hub Moderator
Anonymous
Posts: 0

Re: Always shown USB Connected Camera Files Accessible when startup

Mattb

 

USB port had been checked and the pin seems to be normal. Thanks for your help and I'm awaing your support agents for any suggestion. 

 

Many Thanks

David

Anonymous
Posts: 0

Re: Always shown USB Connected Camera Files Accessible when startup

Has this ever been resolved? I am also having this issue. Thanks.
Anonymous
Posts: 0

Re: Always shown USB Connected Camera Files Accessible when startup

Royalgorge

The GoPro had to send back for a replacement since it could not be solved by any action