Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-50568%22%20slang%3D%22en-US%22%3EAll%20videos%20and%20photos%20of%20one%20day%20disappeared%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50568%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20everybody%2CI%20got%20a%20problem%20after%20a%20weekend%20of%20recording%20videos%20with%20my%20Go%20Pro%20Silver%204%20and%20a%20SanDisk%20Ultra%2032%20gb.Last%20saturday%2C%20after%20an%20entire%20day%20with%20my%20GoPro%2C%20I%20started%20checking%20some%20of%20the%20videos%20in%20the%20playback%20mode.%20The%20battery%20was%20low%20but%20it%20seemed%20all%20the%20videos%20where%20in%20the%20sd%20card.%20After%20some%20hours%20I've%20come%20back%20home%20and%20I%20tried%20to%20check%20all%20the%20videos%20on%20my%20laptop%20but%20all%20the%20files%20of%20that%20day%20where%20gone!%20All%20the%20files%20disappeared!%20Not%20the%20other%20days%20but%20just%20the%20files%20of%20saturday!How%20is%20that%20possible%3F%20%26nbsp%3BSomething%20like%20100%20files%20of%20that%20day%20disappeared.%20I'm%20trying%20to%20understand%20if%20there%20is%20any%20software%20that%20could%20restore%20the%20files%20but%20I'm%20still%20not%20solving%20the%20problem.%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3ECan%20anyone%20help%20me%3F%20%3A(Thank%20you%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-50568%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-50679%22%20slang%3D%22en-US%22%3ERe%3A%20All%20videos%20and%20photos%20of%20one%20day%20disappeared%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50679%22%20slang%3D%22en-US%22%3EThat%20is%20very%20strange%20indeed.The%20SanDisk%20Ultra%20his%20notorious%20for%20causing%20strange%20and%20erratic%20behavior%20in%20GoPro%20cameras%20going%20back%20to%20the%20Hero3.%20It%20is%20perhaps%20the%20worst%20card%20for%20your%20camera.%20For%20a%20time%20I%20used%20to%20have%20it%20as%20my%20avatar%20with%20a%20red%20line%20through%20it%20in%20the%20hopes%20people%20would%20see%20it%20and%20know%20to%20avoid%20the%20card.%20It's%20not%20that%20the%20card%20won't%20work%2C%20it's%20that%20it%20has%20a%20high%20rate%20of%20failure%20and%20it%20always%20seems%20to%20be%20at%20the%20worst%20times.I%20can't%20say%20for%20certain%20that%20the%20card%20is%20what%20caused%20your%20particular%20issue%2C%20but%20I%20just%20can't%20rule%20it%20out.%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 1
Accepted Solution

All videos and photos of one day disappeared

Hello everybody,

I got a problem after a weekend of recording videos with my Go Pro Silver 4 and a SanDisk Ultra 32 gb.
Last saturday, after an entire day with my GoPro, I started checking some of the videos in the playback mode. The battery was low but it seemed all the videos where in the sd card. After some hours I've come back home and I tried to check all the videos on my laptop but all the files of that day where gone! All the files disappeared! Smiley Frustrated Not the other days but just the files of saturday!

How is that possible?  Something like 100 files of that day disappeared. I'm trying to understand if there is any software that could restore the files but I'm still not solving the problem. 

Can anyone help me? :(

Thank you



Schermata 2017-06-19 alle 20.44.27.png

Accepted Solutions
Explorer
Posts: 11,755

Re: All videos and photos of one day disappeared

That is very strange indeed.

The SanDisk Ultra his notorious for causing strange and erratic behavior in GoPro cameras going back to the Hero3. It is perhaps the worst card for your camera. For a time I used to have it as my avatar with a red line through it in the hopes people would see it and know to avoid the card. It's not that the card won't work, it's that it has a high rate of failure and it always seems to be at the worst times.

I can't say for certain that the card is what caused your particular issue, but I just can't rule it out.

View solution in original post


All Replies
Explorer
Posts: 11,755

Re: All videos and photos of one day disappeared

That is very strange indeed.

The SanDisk Ultra his notorious for causing strange and erratic behavior in GoPro cameras going back to the Hero3. It is perhaps the worst card for your camera. For a time I used to have it as my avatar with a red line through it in the hopes people would see it and know to avoid the card. It's not that the card won't work, it's that it has a high rate of failure and it always seems to be at the worst times.

I can't say for certain that the card is what caused your particular issue, but I just can't rule it out.