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Tourist
Posts: 4

All of my video files on my GoPro have been switched to still pictures--hundreds of them

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For some reason, every video that I have shot on my GoPro Hero3+ has been converted to still pictures when I download them.  Hundreds of pictures in order of the way the video was shot.  How do I get the GoPro to download as video, instead of still pictures?


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GoPro
Posts: 30,743

Re: All of my video files on my GoPro have been switched to still pictures--hundreds of them

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Hello @epicgorge8275

 

The card mentioned is not one from the list of our recommended cards.

Please refer to https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308#Older_Cameras

 

Thanks!

Ej

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GoPro
Posts: 30,743

Re: All of my video files on my GoPro have been switched to still pictures--hundreds of them

[ New ]

Hi @epicgorge8275

 

What SD card are you using? Please include the brand, type, and capacity.

How are you viewing/accessing the files?

Do you still have them saved on the card? Are you able to play the files via the GoPro App?3

 

Thanks!

Ej

Tourist
Posts: 4

Re: All of my video files on my GoPro have been switched to still pictures--hundreds of them

[ New ]

Ej, thanks for writing back.

My SD card is a San Disk 128 GB ImageMate.

I'll bet dollars to doughnuts that's the problem... the size of the card is too big.

I pulled it out and put it into a separate file downloader, and there were no videos, just still pictures.

 

Regarding the app you spoke of, message I get says, my device does not support (I tried download on my PC, but nothing else).

 

I can click on each picture in order and see the sequence of how the video was shot.

Tourist
Posts: 4

Re: All of my video files on my GoPro have been switched to still pictures--hundreds of them

[ New ]

Also wondering if there is a setting inside the camera that is off-kilter,.

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GoPro
Posts: 30,743

Re: All of my video files on my GoPro have been switched to still pictures--hundreds of them

[ New ]

Hello @epicgorge8275

 

The card mentioned is not one from the list of our recommended cards.

Please refer to https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308#Older_Cameras

 

Thanks!

Ej

Tourist
Posts: 4

Re: All of my video files on my GoPro have been switched to still pictures--hundreds of them

[ New ]

Yep, that explains it.

I need to get a San Disk 32 GB card, and immediately download it each time I record something on it.

They don't tell you these things when you purchase an electronic product.

Thanks!