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Tourist
Posts: 4
Accepted Solution

All 3 led's are red

 and nothing happens, no function, no start, no reset is possible

somebody has an idea?


Accepted Solutions
GoPro
Posts: 8,864

Re: All 3 led's are red

Hello @fireystoke5226

 

Sorry to hear about the trouble with the camera. Let our support team help you sort this problem out. Please get in touch with the team through phone or chat here: https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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Adventurer
Posts: 10,797

Re: All 3 led's are red

Hero 5 black red leds a re all red, that is an indicator of a charging battery. so what you're saying  your camera does not work at all.    I call up gopro and  maybe they can  help out in the mean time tell us a little more about is it charging  does it turn on,  have you updated firmware etc....

GoPro
Posts: 11,456

Re: All 3 led's are red

 

Hi @fireystoke5226

 

What camera and SD card are you using? 

Kindly test the camera without the battery(skip this if you have a Session) and the SD card and see if it will respond.

You may also check this article: Camera Freezes Up

 

Let us know how it goes

 

Thanks!

Ej

 

 

 

Tourist
Posts: 4

Re: All 3 led's are red

Thank you. Now i have (without bat and sd card) 2 blinking led and an inan exclamation mark on the display....
GoPro
Posts: 8,864

Re: All 3 led's are red

Hello @fireystoke5226

 

Sorry to hear about the trouble with the camera. Let our support team help you sort this problem out. Please get in touch with the team through phone or chat here: https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Tourist
Posts: 4

Re: All 3 led's are red

Dear marius,

thats what I triy since friday, without results, only some "stupid" mails arrived asking me to make things we tried befor on chat.
not very helpfull in this case. as no communication between cam and pc or app is possible ...

GoPro
Posts: 4,691

Re: All 3 led's are red

 

Hi @fireystoke5226

 

 

Sorry to know that. 

 

Please try to contact them and provide your previous case number. 

They can provide alternative options. 

 

 

-Regards,

Jay 

Tourist
Posts: 4

Re: All 3 led's are red

Dear Jay, I tried, unfortunately no answer since two days...... in this digital time......