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Tourist
Posts: 2

Aktivierte Zweifaktor Authentifizierung für den GoPro Account sendet keinen Code

Hallo zusammen, als ich im Juni meine erste GoPro Kamera in Betrieb genommen hatte, habe ich mich natürlich gleich auch auf der GoPro Homepage angemeldet. Dort gibt es seit neuestem die Zweifaktor-Authentifizierung über SMS-Codes zur Absicherung der Accounts. Diese habe ich natürlich gleich mit aktiviert und habe auch die initiale Bestätigungs-SMS erhalten. Nur seitdem kann ich mich auf der Homepage mit meinem Account nicht mehr anmelden, da ich keine Codes auf mein Handy bekomme. Natürlich habe ich auch einen Support Case bei GoPro eröffnet. Nur habe ich bisher keine Lösung erhalten. Die ganzen Tipps mit Wechseln des Handys und Einbau der SIM-Karte in ein anderes Handy haben leider nicht zum Erfolg geführt. Das einzige was geht ist das Anmelden meines Accounts in den Apps von GoPro. Hier wird wohl der zweite Faktor nicht benötigt. Gibt es sonst noch jemand der das gleiche Problem hat und mir vielleicht Tipps geben kann?
GoPro
Posts: 10,603

Re: Aktivierte Zweifaktor Authentifizierung für den GoPro Account sendet keinen Code

Hi @spryhill6278

 

Sorry for any troubles caused.

Do you have Quik for desktop?

Kindly try to access your Plus account via Quik for dekstop.

It should also prompt for a verification code.

Let us know how it goes.

 

Thanks!
Ej

 

 

Tourist
Posts: 2

Re: Aktivierte Zweifaktor Authentifizierung für den GoPro Account sendet keinen Code

Hi Ej, I've tested the logon on Quik Desktop on my Mac. There I also do not net any verification code. I need only on the Web page including Webshop an verification code. Thanks. Mag
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GoPro
Posts: 10,603

Re: Aktivierte Zweifaktor Authentifizierung für den GoPro Account sendet keinen Code

Hi @spryhill6278

 

Sorry for the delay in getting back to you regarding the 2-step verification when logging in.

It will be best to refer to our Support Team to move forward with this concern.

You may also refer them to this thread.

https://gopro.com/help/ContactUs

 

Thanks!

Ej