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Sightseer
Posts: 1

Akku lädt nicht mehr und das 7h vor MTB Wochenende

[ New ]

Hallo Zusammen, meine GoPro 7Silver lädt nicht mehr. Symbol zeigt das sie lädt, aber der Akku nimmt ab.
GoPro war mit der App verbunden und es ist keine SD Karte drin. Ich gehe heute übers Wochenende zum BIken..nerv


Accepted Solutions
GoPro
Posts: 26,108

Re: Akku lädt nicht mehr und das 7h vor MTB Wochenende

[ New ]

Hi @ambach83

 

Do you have the camera up to date?

What SD card are you using?

See if running a manual update will work. https://gopro.com/en/us/update/hero7-silver

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

When reaching out to the team, try initiating a chat session then change the region(upper right-hand side) to US-English.
Make sure to enter the details manually to avoid captcha errors.
 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 26,108

Re: Akku lädt nicht mehr und das 7h vor MTB Wochenende

[ New ]

Hi @ambach83

 

Do you have the camera up to date?

What SD card are you using?

See if running a manual update will work. https://gopro.com/en/us/update/hero7-silver

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

When reaching out to the team, try initiating a chat session then change the region(upper right-hand side) to US-English.
Make sure to enter the details manually to avoid captcha errors.
 

 

Thanks!

Ej