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Tourist
Posts: 5

Agua en pantalla frontal

[ New ]

Hola,

al usar por primera vez la GOPRO Hero 8 Black, comprada hace 1 semana,  con todo bien cerrado y cuidadosamente revisado, le ha entrado agua en una piscina, sin pasar de 0,5 metros de profundidad.

 

Me pueden indicar como proceder para que me reemplacen el producto debido a que el LCD Frontal y trasero han dejado de funcionar, la camara tiene 20 minutos de uso.

 

Saludos.

20200502_180848.jpg

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GoPro
Posts: 15,698

Re: Agua en pantalla frontal

[ New ]

@mgalimany, Sorry to hear about what happened. So long as all camera doors are closed, the HERO8 Black is waterproof down to 10m (33ft) without housing. We want to look at what happened to see how we can help. Please contact our Support Team through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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GoPro
Posts: 15,698

Re: Agua en pantalla frontal

[ New ]

@mgalimany, Sorry to hear about what happened. So long as all camera doors are closed, the HERO8 Black is waterproof down to 10m (33ft) without housing. We want to look at what happened to see how we can help. Please contact our Support Team through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.