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Tourist
Posts: 3
Accepted Solution

Agua en pantalla Gopro5

Buenas tardes, alguna solucion para este problema?la camara tiene un año y medio,alguien ha reclamado a @gopro? se hacen cargo?

IMG_20180731_144231.jpg

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GoPro
Posts: 9,951

Re: Agua en pantalla Gopro5

[ Edited ]

Hello @redwave1105

 

Sorry to hear about what happened to your camera. Although the camera is already out of the standard warranty period, and water damage is not covered under warranty, we still would like to help as much as we can. Please get in touch with our Support team so they can look into options for you. You can call or initiate a chat with them through https://gopro.com/help/ContactUs

 

Thanks, 
Marius

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GoPro
Posts: 9,951

Re: Agua en pantalla Gopro5

[ Edited ]

Hello @redwave1105

 

Sorry to hear about what happened to your camera. Although the camera is already out of the standard warranty period, and water damage is not covered under warranty, we still would like to help as much as we can. Please get in touch with our Support team so they can look into options for you. You can call or initiate a chat with them through https://gopro.com/help/ContactUs

 

Thanks, 
Marius

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Tourist
Posts: 3

Re: Agua en pantalla Gopro5

es imposible conectarse por chat...siempre ocupado..algun email de contacto??

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GoPro
Posts: 9,951

Re: Agua en pantalla Gopro5

Hello @redwave1105

 

The email support has already been retired. Have you tried contacting via phone? There are available chat representatives at this time so you should be able to connect with one. Please try again. let us know how it goes. 

 

Thanks, 
Marius