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Sightseer
Posts: 1
Accepted Solution

After saving videos to my phone via the app i cannot open them it just keeps "loading"?

After saving videos to my phone via the app i cannot open them it just keeps "loading"?


Accepted Solutions
GoPro
Posts: 159

Re: After saving videos to my phone via the app i cannot open them it just keeps "loading"

Hi @rudiev0552,

When you say that you are unable to view the videos after saving are you viewing it in the app or your gallery?

You may want to check this article, it may answer some of your questions:

https://gopro.com/help/articles/solutions_troubleshooting/Unable-to-View-Camera-Media-in-the-GoPro-A...

If this does not help you with the issue; you may want to provide additional information.

Thanks,

V

View solution in original post


All Replies
GoPro
Posts: 159

Re: After saving videos to my phone via the app i cannot open them it just keeps "loading"

Hi @rudiev0552,

When you say that you are unable to view the videos after saving are you viewing it in the app or your gallery?

You may want to check this article, it may answer some of your questions:

https://gopro.com/help/articles/solutions_troubleshooting/Unable-to-View-Camera-Media-in-the-GoPro-A...

If this does not help you with the issue; you may want to provide additional information.

Thanks,

V