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Sightseer
Posts: 1

After latest update in my black 5 the shutter button is not working properly

[ New ]

Hi

i got my GoPro 5 black latest update ( did it manually also after the problem started when it got updated via quick program). However after the update I am facing two problems -

1. The top recording button (one with red mark) is not working when I use it without putting the camera in power on mode, pressing it results into a black screen and then camera hangs. I have to remove battery to restart it as no button works

2. the battery is discharging very fast and camera is showing wrong battery level and after 15 minutes of uses goes to 0 and camera shuts down

 

please help

 

thanks a ton in advance

 

 


Accepted Solutions
GoPro
Posts: 19,938

Re: After latest update in my black 5 the shutter button is not working properly

[ New ]

Hello, @atharvani. If you get contact our Support team, we will be able to walk you through further troubleshooting. Connect with them through https://gopro.com/help/ContactUs so we can get this sorted out. 

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All Replies
GoPro
Posts: 19,938

Re: After latest update in my black 5 the shutter button is not working properly

[ New ]

Hello, @atharvani. If you get contact our Support team, we will be able to walk you through further troubleshooting. Connect with them through https://gopro.com/help/ContactUs so we can get this sorted out.