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Hiker
Posts: 17

After firmware update, Hero7 Black no longer charges from power bank!?

I have a brand new Hero7 Black with a stock battery that came in package and another one I bought separately. I have tested both so that doesn't seem to be the probalem even though the one that came with cam will not charge to 100%. It only chareges to 98% and light on cam never goes off. Other batt works fine.

 

I have a recommended 128 GB Samsung SD card that seems to work flawlessly "Samsung 128GB 100MB/s (U3) MicroSD EVO Select Memory Card with Adapter (MB-ME128GA/AM)". https://www.amazon.com/gp/product/B06XWZWYVP

 

I am using the short USB C cord that came with the cam.

 

Yesterday I did a test to see how long I could run at 2.7k 60fps.  I used my XTAR power bank and it worked fine, and kept the cam going for about

4.5 hours with battery installed.  power bank: "XTAR PB2" http://www.xtar.cc/products_detail/productId=189.html

 

After that I updated firmware to latest, did a facxtory rested, and tried same type of test tonight.  Before it had FW v.1.00 before or whatever came on cam.

 

Just now I go to test how long it will record with 4K 60fps, and guess what? The same exact setup doesn't work anymore!  The power bank will not charge cam while powered off or when powered on, or when recording!

 

Actually I intended to use this gopro on my motorcycle helmet always attached to a power bank. After update, it seems this is impossible now.

 

I do have other USB type C to USB A 2.0 cords (with proper resistance) coming in the mail tomorrow and I hope they work.

 

But even if they do work, that still doesn't explain why updating the firmware completely broke the charging with the same exact setup on my gopro that now I can't use for the reason I bought it. 

 

 

Hiker
Posts: 17

Re: After firmware update, Hero7 Black no longer charges from power bank!?

Update. After farting around for 20 minutes, after the cam drained batt down to about 56%, it started to work again. It would NOT charge before that. I turned cam on and off, plugged in while off, plugged in before turning on, removed and preplaced batt. Tried plugging in charger after recording started, before recording started, etc.. Every combo you could think of. Finally after batt in gopro was drained to 56% it started charging again.


I guess last night the batt started at around 60%. Maybe that is why it won't charge? Maybe batt needs to be below a certain percent?

I know the USB power bank will shut off automatically if there is no drain on it, so the cam was not charging and it would just shut off before.


I'm not sure what's going on but FW v.1.00 did not act like this with identical setup. If batt was at 85%, the bank would charge the internal batt until it was full, then shut off.


What this means is that I have to drain battery a lot before plugging in power bank or else the power bank will shut off. Then after charging the bank will shut off, the batt in cam will run down, and then video stops with half full power bank.

 

I wish there was a way for the cam to run off the power bank and charge at the same time or else have a full batt and run off power bank until that is depleted, and THEN run off internal batt until that depletes.


As it is now, it really is broken. I bet it could be fixed in firmware so that cam would use all the power in the USB power bank, and then use it's own fully charged battery.

Adventurer
Posts: 8,147

Re: After firmware update, Hero7 Black no longer charges from power bank!?

  manually load again your firmware , and see if that fixes the  FW 1.00 is the original fw while the newer batchedcamera should been with fw 1.20 or even fw 1.51. sounds liek the    first batch one that you got is the issue..    not sure but flukes (mistakes) happen

Highlighted
Hiker
Posts: 17

Re: After firmware update, Hero7 Black no longer charges from power bank!?


@fishycomics wrote:

  manually load again your firmware , and see if that fixes the  FW 1.00 is the original fw while the newer batchedcamera should been with fw 1.20 or even fw 1.51. sounds liek the    first batch one that you got is the issue..    not sure but flukes (mistakes) happen


Was there any known issues with first batch? It was definitely a 1.00 FW on there.

Adventurer
Posts: 8,147

Re: After firmware update, Hero7 Black no longer charges from power bank!?

No companies just makeso many and they simply update  when batches are released

Hiker
Posts: 17

Re: After firmware update, Hero7 Black no longer charges from power bank!?

Maybe a solution on the bike would be to run the cam with no battery in it directly from power bank.

Adventurer
Posts: 8,147

Re: After firmware update, Hero7 Black no longer charges from power bank!?

That is one option  

Hiker
Posts: 17

Re: After firmware update, Hero7 Black no longer charges from power bank!?

I might try that. Only problem is I have heard people say their gopro will randomely shut off and they loose all there videos and of course the video thay doesn't get resorded because cam shut off that day.   Maybe a connection wiggles loose for a split second or maybe cam is bugged in that mode. Not sure.