Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 2
Accepted Solution

After I did an update this popped up & I can’t get it to go away.. what do I do?

 
image.jpg

Accepted Solutions
Highlighted
GoPro Community Manager
Posts: 7,748

Re: After I did an update this popped up & I can’t get it to go away.. what do I do?

If you can try doing the update doing the manual update method listed at https://gopro.com/en/us/update/hero7-silver. That's the fastest, most reliable way to get the update installed.

View solution in original post


All Replies
Highlighted
GoPro Community Manager
Posts: 7,748

Re: After I did an update this popped up & I can’t get it to go away.. what do I do?

@katy50 - That's the symbol that the update is continuing to go through. The update can take a minute or two to complete, and when it's done, the screen will return to normal.

Highlighted
Sightseer
Posts: 2

Re: After I did an update this popped up & I can’t get it to go away.. what do I do?

That’s what I thought but it has been doing this for over 30 min & just when the GoPro symbol pops up with a tick (thinking it’s ready) it goes back to image I attached. It doesn’t seem right.
Highlighted
GoPro Community Manager
Posts: 7,748

Re: After I did an update this popped up & I can’t get it to go away.. what do I do?

If you can try doing the update doing the manual update method listed at https://gopro.com/en/us/update/hero7-silver. That's the fastest, most reliable way to get the update installed.