07-05-2021 12:17 PM
After FW to 1.6 media mod not recognized[ New ]
Today I got a replacement for my Hero 9 (Max lens mod issue).
I’m quite sure that before the update I have seen green micro-bars on the screen after attaching the media mod.
After the update the media mod does not work at all. In the settings I see only n.v.
I did the manual update several times, I’ve set the cam back to factory several times, but the mod is not recognized. I can charge with the media mod installed, so I think it is installed correctly.
07-06-2021 04:32 PM
Re: After FW to 1.6 media mod not recognized[ New ]
Sorry to hear about the trouble, @sashab. If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.