After 5 days of being told replacement was shipped, now told it's not in inventory- what gives?? [ Edited ]

[ryanv12566 · Accepted solution]

@hrchbogey Glad to hear they were able to get that sorted out!

Best,

Ryan

[ryanv12566]

Hi @hrchbogey,

I have tagged the agent in your case, if you would like a follow up you can reply in that case as well. It does look like that order is shipping out today however. Hope that helps!

Best,

Ryan

[hrchbogey]

Just received an email with the tracking info, thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[ryanv12566 · Accepted solution]

@hrchbogey Glad to hear they were able to get that sorted out!

Best,

Ryan

[hrchbogey]

Would love to know how you got this done as I was told a few hours before that didn't know when it would be back in stock, thanks again!

[toughtree88281]

Hi @ryanv12566,

We are leaving on our trip soon and although our order has been confirmed it has not shipped and it's been 5 days. Could you please advice? We've been holding on the phone with customer service all day...  

[hrchbogey]

I can certainly understand, in the 33 days that I've been a Karma owner- I have spent at least 30 hours on hold! I decided on the Karma over the Phantom 4 because DJI had terrible reviews on support! Can't believe that support could be worse, one hand does't know where the other hand is, need to improve service as they have a nice product but too many excuses and lack of institutional/product knowledge!