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Tourist
Posts: 1

Acqua dentro la lente

Salve a tutti, oggi dopo il primo utilizzo di gopro Hero 7 White ho trovato l’obbiettivo pieno d’acqua, l’ho immerso in circa 20 cm di acqua e lo sportellino latelale era completamente sigillato, infatti aprendolo non presenta segni di bagnato, come posso fare?
Grazie in anticipo.
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GoPro
Posts: 20,077

Re: Acqua dentro la lente

Hi @fleetgorge07726

 

Let our Suppor Team take a look at what happened.

Please reach out to them through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

When reaching out to the team, try initiating a chat session then change the region(upper right-hand side) to US-English.
Make sure to enter the details manually to avoid captcha errors.

 

Thanks!

Ej