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Sightseer
Posts: 1

Accumulator and waterproof issues

Hi there

 

I have a GoPro Hero 7 Black and I have been experiencing some problems with accumulator. Sometimes the gadget does not want to switch on or the picture freezes when it does switch on so I have to remove the accumulator and restart the GoPro. This has been going on for a while but now there is a new issue as well. After my recent snorkelling trip (depth max 2 metres) it seems like that my GoPro accumulator got wet and salt built up in the bottom, now it cannot be switched on at all. What shall I do? Is there a service around Melbourne, Australia (where I currently am) where I could take it to? 

Thank you in advance for your help

 

Best wishes

Eniko Toth

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GoPro
Posts: 4,693

Re: Accumulator and waterproof issues

@travelartie, sorry to hear about what happened. So long as all camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without housing. We want to look at what we can do to extend our help. Please contact our Support team by phone or chat through https://gopro.com/help/ContactUs.