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Sightseer
Posts: 1
Accepted Solution

About the go pro hero 5

I just bought the go pro 5 in december and then use it in January AT ONCE only. And then its broke now. It keeps turning on and off. Could anyone help me?
Could i give to customer service to get fixed or exchange?
Thanks

Accepted Solutions
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GoPro
Posts: 15,101

Re: About the go pro hero 5

 

Hi @sunnydive01875

 

To isolate the issue further, take the battery out then plug the camera to a wall charger.

Turn the camera on and see if the same happens.

If it does, it could be an issue on the cable or the unit itself.

If it doesn't, then it could be on the battery.

 

Let us know how it goes.

 

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs    

 

Thanks!
Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 15,101

Re: About the go pro hero 5

 

Hi @sunnydive01875

 

To isolate the issue further, take the battery out then plug the camera to a wall charger.

Turn the camera on and see if the same happens.

If it does, it could be an issue on the cable or the unit itself.

If it doesn't, then it could be on the battery.

 

Let us know how it goes.

 

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs    

 

Thanks!
Ej