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Tourist
Posts: 3

ASUS GL753VE + GOPro 7 Black

[ New ]

Hi

 

A few days ago I bought 7 Black and I have problem with my computer, when I try to play movies recored by GoPro 2,7K or 4K it is not played smoothly. In my computer I have i7-7700HQ which should siupport hevc what could be a problem ??


Accepted Solutions
Nomad
Posts: 6,890

Re: ASUS GL753VE + GOPro 7 Black

[ New ]

When you play movies and view them on your GoPro, you're not actually playing the full size high quality file, you're actually playing back a seperate LRV file (low resolution video) that is viewable on the tiny GoPro screen.

 

The issue is not with your Laptop, it's actually with the QUIK software.  Your 4K video file is encoded in H.265 format (HEVC) which QUIK doesn't actually support.  If you play back the file in something like VLC player, it should playback just fine.

 

Microsoft also removed H.265 support for Windows 10 from their operating systemt.  So to edit H.265 video's (not using QUIK) you will need to pay $0.99 for the codec from the Microsoft store.

 

You can find an article describing the issue here.

https://www.thewindowsclub.com/play-hevc-coded-videos-on-windows-10

 

 

 

Gopro also have an article about H.265 playback.  You can find out more information here:

https://gopro.com/help/articles/block/hevc

 

If you still have issues, you can also convert your H.265 file to a H.264 file using a freeware program like Handbrake, you can find instructions on how to do that here:

https://gopro.com/help/articles/how_to/how-to-convert-gopro-hevc-videos-to-h-264-using-handbrake

 

 

View solution in original post


All Replies
Nomad
Posts: 6,890

Re: ASUS GL753VE + GOPro 7 Black

[ New ]

There could be a number of things causing this.  For instance are you trying to play back the video files directly from the camera via a USB connection, are you removing the SD card from the camera and using an SD card reader to play back the files?  Is the SD card one of the recommended cards as suggested by GoPro.  Are you copying the files across to an external USB hard drive and trying to play from there?

 

What type of graphics card is in your PC?  Is it fast enough to support HEVC?  What program are you using to play back the files?

 

You'll need to supply a bit more info such as your PC specs etc in order to help solve the issue.  HEVC are highly compressed files and require a lot of processing power to play back smoothly.  Playback over slow connections such as an external USB drive is not really recommended.  Some SD card readers can also be very slow.

Tourist
Posts: 3

Re: ASUS GL753VE + GOPro 7 Black

[ New ]

Hi

I copied my movies from sdcard to my pc with quick software. If I try to play movies on gopro or by hdmi cable everything is OK so movies are correct. It is some problem with my PC but I don't know how to find this problem. 

 

After some tests it looks that 2,7K works correct but 4K not. I play movies in quick software.

 

In my laptop I have NVIDIA GeForce GTX 1050Ti + Intel HD Graphics 630

 

I tried to open quick software on Intel HD Graphics 630 and NVIDIA GeForce GTX 1050Ti with same result.

 

Nomad
Posts: 6,890

Re: ASUS GL753VE + GOPro 7 Black

[ New ]

When you play movies and view them on your GoPro, you're not actually playing the full size high quality file, you're actually playing back a seperate LRV file (low resolution video) that is viewable on the tiny GoPro screen.

 

The issue is not with your Laptop, it's actually with the QUIK software.  Your 4K video file is encoded in H.265 format (HEVC) which QUIK doesn't actually support.  If you play back the file in something like VLC player, it should playback just fine.

 

Microsoft also removed H.265 support for Windows 10 from their operating systemt.  So to edit H.265 video's (not using QUIK) you will need to pay $0.99 for the codec from the Microsoft store.

 

You can find an article describing the issue here.

https://www.thewindowsclub.com/play-hevc-coded-videos-on-windows-10

 

 

 

Gopro also have an article about H.265 playback.  You can find out more information here:

https://gopro.com/help/articles/block/hevc

 

If you still have issues, you can also convert your H.265 file to a H.264 file using a freeware program like Handbrake, you can find instructions on how to do that here:

https://gopro.com/help/articles/how_to/how-to-convert-gopro-hevc-videos-to-h-264-using-handbrake

 

 

Tourist
Posts: 3

Re: ASUS GL753VE + GOPro 7 Black

[ New ]

Hi

 

Thanks a lot for Your answer. After I installed VCL it works fine :)

 

When Quick will suporrt 4K ?