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Hiker
Posts: 16
Accepted Solution

APP not connecting to camera

HELP!!!!!

 

I have an old Hero4 Silver, had to do a factory reset.

Since then I cannot connect to the app.

The camera wants to pair ...... the phone wants a password.

The camera name and password are not working.

the camera shows up on wifi as gp--------- like from the factory but

I guess my phone still wants password.

tried resetting wifi, reset camera, re-installing the app  ....... NOTHING!!!!!!

 

HELP!!!!!! Anyone .......


Accepted Solutions
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Sightseer
Posts: 2

Re: APP not connecting to camera

@larryt  I was just messing around with the same issue and was able to get my GoPro Hero 4 to connect after updating the camera software.  

 

https://gopro.com/update/hero4

 

You have to do it manually by downloading the update onto your computer and then transferring it to your micro SD card, but the process was pretty quick and seemed to have no issue connecting my phone and GoPro after the update...good luck!

View solution in original post


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GoPro Community Manager
Posts: 7,027

Re: APP not connecting to camera

Have you tried resetting the camera's password? That may help get the password to sync between the camera and the app. Instructions are at https://gopro.com/help/articles/Block/How-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password.

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Hiker
Posts: 16

Re: APP not connecting to camera

Tried that several times.

password did NOT reset.

 

Any other ideas?

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Sightseer
Posts: 2

Re: APP not connecting to camera

@larryt Were you ever able to find a solution?  I'm having the exact same issue.  I tried calling support but have been on hold for like 20 mins.

Highlighted
Sightseer
Posts: 2

Re: APP not connecting to camera

@larryt  I was just messing around with the same issue and was able to get my GoPro Hero 4 to connect after updating the camera software.  

 

https://gopro.com/update/hero4

 

You have to do it manually by downloading the update onto your computer and then transferring it to your micro SD card, but the process was pretty quick and seemed to have no issue connecting my phone and GoPro after the update...good luck!

Highlighted
Sightseer
Posts: 1

Re: APP not connecting to camera

[ Edited ]

@toughjump0878Top man! Thanks for good advice mate. Never thought it might be down to software.